Post Archive

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February 2011

ShoreTel's Pej Roshan Talks Mobility

Eric Krapf | March 03, 2011 |
At Enterprise Connect, ShoreTel showcases its newly-acquired Mobility system.

UC Interoperability and Standards, Who Needs Them?!

Zeus Kerravala | March 03, 2011 |
A robust "communications middleware" market is a more likely direction for this industry than interoperability.

Infratel, Affordable Solution for the Small Call Center

Sheila McGee-Smith | March 03, 2011 |
They are targeting centers with 20-50 seats and see themselves as a sophisticated call center alternative for the Avaya IP Office or Cisco UCCX reseller.

Is There Another Market in the Making at Enterprise Connect?

Zeus Kerravala | March 03, 2011 |
I believe that Telecollaboration will be a bigger part of future Enterprise Connect shows.

Enterprise Connect Keynote: Arthur Filip of HP

Eric Krapf | March 02, 2011 |
System integrators like HP will play a major role in cloud and other UC developments.

Enterprise Connect Keynote: Kirk Koenigsbauer of Microsoft

Eric Krapf | March 02, 2011 |
Microsoft takes a broad view of communications, encompassing Lync, Exchange and SharePoint.

NEC Building Compelling New UC User Interface

Sheila McGee-Smith | March 02, 2011 |
The client is built on a virtualized platform that uses Rich Internet Applications (RIA), specifically Adobe’s Flash and Air technology.

Keynote Panel: Navigating the Cloud

Eric Krapf | March 02, 2011 |
Many large enterprises are proceeding cautiously, as they seek to maximize existing investments and ensure they can get meaningful SLAs. But they can't--and shouldn't--avoid the cloud.

Enterprise Connect Keynote: David Gurlé of Skype

Eric Krapf | March 01, 2011 |
The head of Skype for Business explains how a free consumer service tackles the more demanding world of the Enterprise.

Enterprise Connect Keynote: Kevin Kennedy of Avaya

Eric Krapf | March 01, 2011 |
It's all about SIP, and "sessions have come of age," says the company's President and CEO as he shows off the Flare experience and discusses what makes it work.

Enterprise Connect Keynote: Barry O'Sullivan of Cisco

Eric Krapf | March 01, 2011 |
Among the highlights are announcement of a new UC client and a price cut for the Cius, along with predictions on the coming video boom.

Enterprise Panel: Is There a New Model?

Eric Krapf | March 01, 2011 |
The discussion kept coming back to the changing role that communications specialists have as their end users adopt more diverse technologies and their needs constantly evolve.

Day One at Enterprise Connect: Are We in the Post PBX Era? No!

Zeus Kerravala | March 01, 2011 |
To move past this era where we are half in one world and half in the other, as an industry we need to commit to the future and act, talk and deploy differently.

When to Use Video Instead of Voice?

John Bartlett | February 28, 2011 |
Video, in my view, is a tool that lets teams quickly get to a social understanding so we can move on to the business at hand.

Daily Roundup: Monday, February 28

Eric Krapf | February 28, 2011 |
Plenaries on opening day focused on the way forward with UC, and how to truly bring mobility to the enterprise.

Zeacom Announces Newest Contact Center App for Microsoft Lync

Sheila McGee-Smith | February 28, 2011 |
New Zealand-based Zeacom today becomes one of only six select Microsoft Managed ISV Partners to tightly integrate a contact center application with Lync.

And The Innovation Winners Are...

Dave Michels | February 28, 2011 |
The feedback on the Innovation Showcase has been very positive as it brings in some young energy and excitement to this enterprise conference.

Siemens Enterprise Announces OpenScape Cloud

Sheila McGee-Smith | February 27, 2011 |
The announcement catapults Siemens into the thick of the cloud conversation.

Responses to "Death of QoS"

John Bartlett | February 27, 2011 |
A couple of readers disagree with my posting on Vidyo and the Death of QoS.

Enterprise Connect: Just In Time

Marty Parker | February 27, 2011 |
It's no longer a voice-driven industry, and it's certainly no longer a voice-driven show.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.