Post Archive



January 2011

Lotusphere Kicks Off with Social Focus

Eric Krapf | January 31, 2011 |
Customers and partners offer a view of social networking, as enabled by communications.

Point-Counterpoint: Is UC Brash and Disruptive? You'll See!

Marty Parker | January 30, 2011 |
The only parts of UC not delivering brash and disruptive change? Those that are nothing more than re-branding of telephony as Unified Communications.

The Return of Differentiation

Brian Riggs | January 30, 2011 |
It's heartening to see developers of telephony systems and software experiment with new ideas and new directions.

Wiretapping in a Hosted VoIP World

Gary Audin | January 30, 2011 |
You may think that expanded FBI powers won't affect the enterprise. Don't be so sure.

Verizon Makes $1.4 Billion Cloud Play with Terremark Buy

Eric Krapf | January 28, 2011 |
It's encouraging news that the carrier is willing to put real money into something other than just consumer services.

Siemens Throws in UC for Free...The New Model for Enterprise Communications

Melanie Turek | January 27, 2011 |
IT and network managers will no longer buy "voice"--they will purchase a set of integrated communications, of which voice is one component.

HP Putting 3Com VOIP on the Back Burner

Eric Krapf | January 27, 2011 |
3Com's flagship IP-PBX appears to have a dim future as HP pushes communications systems from partners Avaya and Microsoft.

Google's Muted Voice

Dave Michels | January 26, 2011 |
The service has great potential, but the window of opportunity for competing against cloud plays and Skype is closing, while Google seems to be neglecting Voice.

Siemens Enterprise: Giving Away the UC

Eric Krapf | January 26, 2011 |
SEN's latest release bundles UC applications into the price of the OpenScape UC Server for the enterprise.

Phone Latency is Killing Me!

John Bartlett | January 25, 2011 |
We have gained untold flexibility by moving voice to the IP network, but we may be forgetting an important lesson the PSTN fathers understood well. To measure just how bad it can be, our blogger enlisted his brother, a professional cellist.

Alcatel-Lucent Enterprise Changes the Conversation

Blair Pleasant | January 25, 2011 |
A new brand, new products, and a new approach to working with customers--Alcatel-Lucent Enterprise appears to be on the right track.

Is There Another Wave of Growth on the Horizon for F5?

Zeus Kerravala | January 24, 2011 |
The manufacturer of Application Delivery Controllers (ADCs) likely has another wave of growth on the horizon.

What Do Eric Schmidt and UC Have in Common?

Fred Knight | January 24, 2011 |
The market wants more from UC, which seems stuck like the Internet was pre-Google: Immensely promising but immensely frustrating.

The State of the Union

Tom Nolle | January 24, 2011 |
With the advent of the tablet, voice calling, video, IM, and everything else is just an app.

2011 Alcatel-Lucent Enterprise Analyst Event

Sheila McGee-Smith | January 23, 2011 |
Activity in Americas, EMEA and Asia Pac with Genesys Social Engagement solutions made news, as did announcement of the OpenTouch architecture.

Rare Earth Elements: Watch Your Choice of TECH

Matt Brunk | January 23, 2011 |
A key component in manufacturing smartphones and other devices is becoming even rarer.

Fluentstream, Part 2: Net Neutrality and the Cloud

Gary Audin | January 21, 2011 |
"To the extent that the carriers succeed in defeating network neutrality, the overall innovation in this space will be negatively impacted."

Frost & Sullivan Releases Data on World Media Gateway Market

Melanie Turek | January 20, 2011 |
In 2011 and beyond, growth will likely be driven by mass adoption of IP telephony, branch-office integration, and solid growth of SIP trunking and UC applications.

New IP-PBX RFP Session: What's Different and Why Should You Care?

David Stein- Stein Tech. Consulting Grp | January 19, 2011 |
An RFP for basic IP-telephony isn't really so basic anymore.

It's Time for Companies to Take IP Address Management Seriously

Zeus Kerravala | January 18, 2011 |
Consumerization of IT, datacenter virtualization and the speed at which IT must work all combine to make this a serious issue.

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.