Post Archive



June 2010

Letting Go (of Phones) Is Hard To Do!

Marty Parker | July 01, 2010 |
History would suggest that communications systems providers would accelerate UC adoption, enhance customer solutions, and even increase profits by partnering with leading producers of end devices.

New Cisco Hosted Collaboration Solution

Allan Sulkin | July 01, 2010 |
One of the strategic motivators behind the announcement is for Cisco to enhance its position as a data center equipment provider.

Part III: The Battle for Contact Center Leadership

Sheila McGee-Smith | July 01, 2010 |
Bottom line: This is likely to be a market that moves a little slower than John Chambers might hope.

The Killer Duplex Mismatch

John Bartlett | July 01, 2010 |
This technical anomaly haunts our networks and refuses to go away. It has been the bane of many a network administrator and voice or video vendor when real-time traffic is first introduced to the network.

Many-To-Many Communication and Social Media in the Enterprise

Sorell Slaymaker | July 01, 2010 |
At the core of social media is many-to-many communication. Enterprises struggle with many-to-many communication, because of organizational roles, processes, efficiencies, and control.

With Unified Communications, You Can Still See a Competitive Advantage

Melanie Turek | June 30, 2010 |
Companies will benefit not just from the technology, but from the fact that they have taken the time to assess their business processes and identify those points that are ripe for improvement.

Zeus on Cius

Zeus Kerravala | June 30, 2010 |
I would expect initial sales of the new Cisco device to be targeted at specific verticals like healthcare and education to build up the installed base, and the Android factor could really help Cisco attract developers.

Avaya & HP Conclude Go-to-Market Deal

Eric Krapf | June 29, 2010 |
A three-year agreement includes joint training and intellectual property development as HP's services arm provides Avaya gear.

Video Calling is Finally Here, But Where's the Infrastructure?

Tsahi Levent -Levi | June 29, 2010 |
The industry needs to settle on a standard. One standard. Be it SIP or something else--I don't really care. As long as it is open, accessible to all and adopted by the industry.

Avaya, Cisco, Social Media and Contact Centers

Brian Riggs | June 28, 2010 |
The Cisco social media appliance is expected to be made available this November, while the Avaya gateway can be ordered now for custom, professional services-related projects.

SEN's Got A CMO?

Dave Michels | June 28, 2010 |
"We are a company in transition. The management team now includes many more Americans, the senior executive team remains international, but our global headquarters will likely be in the U.S."

Indoor Mobility?

Matt Brunk | June 28, 2010 |
Is what we're paying for really what we need to sustain mobility?

UC Business Case Provides Much-Needed Security

Robin Gareiss | June 26, 2010 |
Building a business case involves significant planning, resources, and time, usually more time than IT staffs realize. But it's time well-spent if you can make a solid case, when the budget axe comes down, to spare your project.

Video Standards Wars Heat Up

Irwin Lazar | June 25, 2010 |
Customers are left with a trade-off--a solution that offers benefits but lacks interoperability; or continue to rely on lowest-common denominator open standards, giving up the benefits that extensions provide?

First Look at the iPhone 4

Michael Finneran | June 25, 2010 |
Oh, and by the way, the latest version of Motorola's Droid smartphone is out, too.

IP Telephony Dematerialization

Allan Sulkin | June 25, 2010 |
The all-software system is not quite here, but we are getting close. It makes one wonder how much further IP telephony system dematerialization can continue into the future.

Tracking Trends in Communications Software Pricing/Licensing

Doug Carolus | June 24, 2010 |
Our newest columnist will keep you apprised of developments in the complex, ever-evolving world of pricing as communications moves to software. In his first column, he explains basic concepts and why they're important as communications becomes software-based.

Part II: The Battle for Contact Center Leadership

Sheila McGee-Smith | June 23, 2010 |
"Avaya Professional Services: We've hired people who understand the Cisco ICM--Because we are removing so many ICMs."

Social Networks, Enterprise Impact

Gary Audin | June 23, 2010 |
"One of the major areas that we're now finding to need major-league integration is the contact center and social networks."

Identity Issues in UC

Gary Audin | June 22, 2010 |
As one expert put it, unlocking the full potential of UC requires identity assurance as a foundation. If you haven't bumped into these issues yet, you're either not very far along or you're aiming way too low

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March 8, 2017

Enterprise IT's ability to innovate is critical to the success of the business -- 80% of CIOs agree. But the CIO role has never been more challenging than it is today, with rising operational respo

February 22, 2017

Sick of video call technology that make participants look like they're in the witness protection program? Turns out youre not alone. Poor-quality video solutions can give users an unprofessional ap

February 7, 2017

Securing voice communications used to be very simple since it was generally a closed system. However, with unified communications (UC) you no longer have the walled protection offered by a dedicate

February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.