Post Archive



June 2010

Letting Go (of Phones) Is Hard To Do!

Marty Parker | July 01, 2010 |
History would suggest that communications systems providers would accelerate UC adoption, enhance customer solutions, and even increase profits by partnering with leading producers of end devices.

New Cisco Hosted Collaboration Solution

Allan Sulkin | July 01, 2010 |
One of the strategic motivators behind the announcement is for Cisco to enhance its position as a data center equipment provider.

Part III: The Battle for Contact Center Leadership

Sheila McGee-Smith | July 01, 2010 |
Bottom line: This is likely to be a market that moves a little slower than John Chambers might hope.

The Killer Duplex Mismatch

John Bartlett | July 01, 2010 |
This technical anomaly haunts our networks and refuses to go away. It has been the bane of many a network administrator and voice or video vendor when real-time traffic is first introduced to the network.

Many-To-Many Communication and Social Media in the Enterprise

Sorell Slaymaker | July 01, 2010 |
At the core of social media is many-to-many communication. Enterprises struggle with many-to-many communication, because of organizational roles, processes, efficiencies, and control.

With Unified Communications, You Can Still See a Competitive Advantage

Melanie Turek | June 30, 2010 |
Companies will benefit not just from the technology, but from the fact that they have taken the time to assess their business processes and identify those points that are ripe for improvement.

Zeus on Cius

Zeus Kerravala | June 30, 2010 |
I would expect initial sales of the new Cisco device to be targeted at specific verticals like healthcare and education to build up the installed base, and the Android factor could really help Cisco attract developers.

Avaya & HP Conclude Go-to-Market Deal

Eric Krapf | June 29, 2010 |
A three-year agreement includes joint training and intellectual property development as HP's services arm provides Avaya gear.

Video Calling is Finally Here, But Where's the Infrastructure?

Tsahi Levent -Levi | June 29, 2010 |
The industry needs to settle on a standard. One standard. Be it SIP or something else--I don't really care. As long as it is open, accessible to all and adopted by the industry.

Avaya, Cisco, Social Media and Contact Centers

Brian Riggs | June 28, 2010 |
The Cisco social media appliance is expected to be made available this November, while the Avaya gateway can be ordered now for custom, professional services-related projects.

SEN's Got A CMO?

Dave Michels | June 28, 2010 |
"We are a company in transition. The management team now includes many more Americans, the senior executive team remains international, but our global headquarters will likely be in the U.S."

Indoor Mobility?

Matt Brunk | June 28, 2010 |
Is what we're paying for really what we need to sustain mobility?

UC Business Case Provides Much-Needed Security

Robin Gareiss | June 26, 2010 |
Building a business case involves significant planning, resources, and time, usually more time than IT staffs realize. But it's time well-spent if you can make a solid case, when the budget axe comes down, to spare your project.

Video Standards Wars Heat Up

Irwin Lazar | June 25, 2010 |
Customers are left with a trade-off--a solution that offers benefits but lacks interoperability; or continue to rely on lowest-common denominator open standards, giving up the benefits that extensions provide?

First Look at the iPhone 4

Michael Finneran | June 25, 2010 |
Oh, and by the way, the latest version of Motorola's Droid smartphone is out, too.

IP Telephony Dematerialization

Allan Sulkin | June 25, 2010 |
The all-software system is not quite here, but we are getting close. It makes one wonder how much further IP telephony system dematerialization can continue into the future.

Tracking Trends in Communications Software Pricing/Licensing

Doug Carolus | June 24, 2010 |
Our newest columnist will keep you apprised of developments in the complex, ever-evolving world of pricing as communications moves to software. In his first column, he explains basic concepts and why they're important as communications becomes software-based.

Part II: The Battle for Contact Center Leadership

Sheila McGee-Smith | June 23, 2010 |
"Avaya Professional Services: We've hired people who understand the Cisco ICM--Because we are removing so many ICMs."

Social Networks, Enterprise Impact

Gary Audin | June 23, 2010 |
"One of the major areas that we're now finding to need major-league integration is the contact center and social networks."

Identity Issues in UC

Gary Audin | June 22, 2010 |
As one expert put it, unlocking the full potential of UC requires identity assurance as a foundation. If you haven't bumped into these issues yet, you're either not very far along or you're aiming way too low

Who's Who at Enterprise Connect


Featured This Week:
Sponsored By

April 24, 2014
Small centers are both excited and nervous about the new wave of innovation converging on them as major disruptive forces - cloud, mobile, big data and social - rock the contact center world. They rea...
April 9, 2014
Recent advances in cloud technology have given rise to wide variety of new tools designed to support contact center performance, staffing and reporting. Join us for a live webinar focused on helping c...
March 26, 2014
As more organizations are focused on maximizing customer experience as a key differentiator to stay ahead of the competition and customer expectations, the focus needs to be on interactions across mul...

Sign up to the No Jitter email newsletters

  • Catch up with the blogs, features and columns from No Jitter, the online community for the IP communications industry. Each Thursday, we'll send you a synopsis of the high-impact articles, podcasts and other material posted to No Jitter that week, with links for quick access.

  • A quick hit of original analysis by the experts who bring you Enterprise Connect, the leading event in Enterprise Communications & Collaboration. Each Wednesday, this enewsletter delivers to your email box a thought-provoking, objective take on the latest news and trends in the industry.

Your email address is required for membership. For details about the user information, please read the UBM Privacy Statement

As an added benefit, would you like to receive relevant 3rd party offers about new products/services and discounted offers via email? Yes

* = Required Field

No longer instrested? Unsubscribe here.