Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


May 2010

Ask the Analyst: SIP Trunk Security, Faxing, Interop

Lisa Pierce | May 31, 2010 |
In our latest installment, see how carriers and vendors responded to Lisa's inquiries on a few key topics.

Adding Collaboration to Telepresence

Bob Emmerson | May 28, 2010 |
A new entry in the video/collaboration market combines high-definition video conferencing (aka telepresence) with seamless, enterprise-wide collaboration: a communications concept that allows you to continue working in your familiar desktop environment.

The Interoperability Train Leaves the Station?

Eric Krapf | May 28, 2010 |
The Cisco telepresence story, as Wainhouse characterizes it, highlights some the increasing importance of interoperability, and points toward the work we're likely to see from the UCIF.

Under the Hood of Microsoft Communications Server 14

Brent Kelly | May 27, 2010 |
Microsoft has made major strides toward improving Communications Server 14, and the market may be ready to finally consider CS 14 "good enough" as a telephony replacement solution.

Frost & Sullivan Releases Market Data for SIP Trunking and Voice Access Technologies

Melanie Turek | May 27, 2010 |
The North American VoIP access and SIP trunking services market reached $717.3 million in 2009, growing at 22.3 percent year over year.

How To Deliver an Effective Presentation over a Video Conference

Tsahi Levent -Levi | May 26, 2010 |
Focus on your presentation, not how you look, and remember: Someone will eat.

Will the Mobile Operators Warm Up to SIP?

Michael Finneran | May 26, 2010 |
For far too long the mobile operators have gotten away with delivering enterprise services that lack any imagination--providing the same service that they sell to consumers and have the audacity to suggest that is all an enterprise user needs.

Social Networking Will Supplement E-mail as the Primary Enterprise Communications Tool

Zeus Kerravala | May 25, 2010 |
More and more workers will shift their work habits so that the social networking interface will be the first place they go in the morning and the thing that's continually checked all day long

Is Scalable Video Coding Interoperable?

John Bartlett | May 25, 2010 |
Expect to see claims of interoperability, and of the value of SVC, but look closely at what actually works in a multi-vendor environment before you build a strategy around the value of SVC.

Siemens Announces OpenScape Office MX for SMB Market

Allan Sulkin | May 25, 2010 |
Siemens will be relying heavily on its channel partners for the success of the OpenScape Office MX in the SMB market space.

The Blurring Line between Enterprise Applications and Communications

Sheila McGee-Smith | May 24, 2010 |
RightNow believes that companies need to manage the web, the contact center and the social experience of their customers in order to be successful.

Webex on the Radio? Calling All (Very) Late Adopters.

Larry Lisser | May 24, 2010 |
Are there really a ton of businesses out there--for whom web conferencing is applicable--that don't know about Webex?

Caller-ID Spoofing: Legislation

Matt Brunk | May 24, 2010 |
We expect privacy, want safety and security and still expect to know who's calling us.

Networking and The Third State

Tom Nolle | May 24, 2010 |
People tended to recognize two communications behavioral states: "home" and "work/school". Mobile ubiquity created a Third State, "Out", and this is where the action is today.

Whiteboard Talk: WAN QOS for Videoconferencing

John Bartlett | May 24, 2010 |
Meeting the key requirements for appropriate performance.

HP, Alcatel-Lucent Build on Partnership

Eric Krapf | May 24, 2010 |
The announcement focuses on services and integration.

Telepresence Today and Tomorrow

Andrew W. Davis and E. Brent Kelly | May 21, 2010 |
The new systems deliver the audio-video experience that people have always wanted, though there is still some distance to go with respect to interoperability and ease of use.

Lisa Pierce on AT&T's UC Platform

Eric Krapf | May 21, 2010 |
Could AT&T finally be making the right moves in IP/Unified Communications?

SIP Trunking: WARNING Caller ID

Matt Brunk | May 21, 2010 |
The threat is simple: with vendors offering web services to "spoof Caller-ID," the legitimacy of Caller-ID is destroyed.

Creating a Holistic Mobility Strategy

Eric Krapf | May 21, 2010 |
In this Whiteboard Talk, Philippe Winthrop of the Enterprise Mobility Forum offers a framework for creating an overall mobility strategy.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.