Post Archive

BROWSE ARCHIVE


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August 2009

Customer, Enterprise and Vendor Alignment on Speech Technology

Sheila McGee-Smith | August 31, 2009 |
After years of build-up, it appears clear that speech technology in the contact center has become mainstream.

Wireless Competition Tops the Agenda at the New FCC

Michael Finneran | August 31, 2009 |
So good luck Mr. Genachowski, and please exercise good sense. Wireless is one market that is poised to leap to another level.

My1Voice: Virtualization Made Easy

Matt Brunk | August 31, 2009 |
The hosted services that My1Voice offers are in fact making it a fraction of the cost compared to a traditional PBX system.

It's Time to Drop the "IP"

Allan Sulkin | August 31, 2009 |
At a time when virtually every PBX system being shipped and installed is either designed for IP telephony (most systems) or is IP-capable, the terms IP-PBX or IP telephony system are redundant.

Is it Time for Enterprises to Consider Session Border Controllers?

Zeus Kerravala | August 28, 2009 |
The biggest area of "low hanging fruit" for the SBC market is in helping enterprises connect to SIP trunking providers.

UC Pricing Reflects Broad Adoption

Marty Parker | August 28, 2009 |
UC functionalities are definitely enabling new savings-based and business-based justifications.

Would Avaya's Nortel Buy Put It in a Duopoly with Cisco?

Eric Krapf | August 27, 2009 |
The market would be entering the realm of "moderate concentration," but would be safely below anti-trust thresholds.

Telecom Billing and Payment Terms: Fighting the Hidden Costs

Janine Goodman | August 27, 2009 |
Telecom savings aren't just about rates. Billing and payment terms matter.

Previewing VoiceCon SF

Eric Krapf | August 27, 2009 |
Here's something for you to check out: A preview of Brent Kelly's "Choices in UC" tutorial for VoiceCon San Francisco 2009.

UC Implications of the Microsoft-Nokia Alliance

Brian Riggs | August 27, 2009 |
OCS already has a mobile client that runs on non-Windows Mobile devices.

The Dealer/VAR World of SIP Trunking

Matt Brunk | August 27, 2009 |
SIP trunking is a reality road for the future but it's how you get there that counts.

FULL COVERAGE: Avaya Wins Nortel Auction

Array | August 26, 2009 |
Nortel Enterprise Solutions goes to Avaya for $900 million after weekend auction Complete Coverage: * Irwin Lazar Avaya and Nortel: Prelude to Further Consolidation? * Allan Sulkin Avaya/Nortel Follow-up (With a Little Gloating) * Eric Krapf The Nortel Auction Blow by Blow * Reuters Court Rejects Verizon Challenge to Avaya Nortel Buy* Sorell Slaymaker Avaya/Nortel Success Criteria for the Enterprise * Ottawa Citizen Ottawa Citizen Reports on Avaya-Nortel * Michael Finneran A Mobility Take on the Avaya-Nortel Combination * Eric Krapf Avaya + Nortel: The Payback * Allan Sulkin Questions re the Future of Nortel ES * Sheila McGee-Smith Nortel's Post-Auction Briefing * Eric Krapf Nortel Auction: Winners & Losers * Press Release Nortel Announcement * Eric Krapf Nortel: What I'm Watching For * Eric Krapf Verizon Files Objection to Avaya-Nortel; Avaya Responds to Verizon Motion * Allan Sulkin The Fate of the Nortel CLP * Allan Sulkin Avaya/Nortel Combination Makes for Highly Concentrated Competitive Market Segment

Conferencing Can be a Big Part of CEBP

Melanie Turek | August 26, 2009 |
The goal is to shorten decision cycles and improve product development, close more sales, and quickly and routinely satisfy customers.

Do 4G and Smartphones Create the "Unified Field Theory" of UC?

Tom Nolle | August 25, 2009 |
UC vendors will need to adapt to the new model as fast as new wireless services roll out worldwide, or their role will be marginalized by 4G, smartphone, and netbook trends.

Nortel Board Members Hit Jackpot!

Allan Sulkin | August 25, 2009 |
Imagine how large Nortel losses would have been if they didn't have such well-paid board members.

World Enterprise Telephony Platforms Market: The Data is In

Melanie Turek | August 24, 2009 |
The worldwide market is estimated to have shipped 46.8 million lines in 2008, at a rate of -3.2% year over year from 2007.

Cisco Mid-Year CPE Market Share Leader; Avaya and Nortel Retain Next Two Positions

Allan Sulkin | August 24, 2009 |
Demand in North America rebounded during the second quarter, but total line station shipments for the first half of this year were still down about 25% year-over-year.

Ignoring the Trends: Shared Tenant Services

Matt Brunk | August 24, 2009 |
For those contemplating offering outsiders space in your building--you better have your security ducks in a row and your network and resources better be up to snuff.

Google Android Invades Enterprise Phone Market

Allan Sulkin | August 23, 2009 |
The developer says that it will focus on platform design, software and cloud applications.

Biting the Hand that Chokes You

Michael Finneran | August 21, 2009 |
"The better consumers feel about their iPhones, the worse they feel about AT&T."


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November 1, 2017

Your customers (internal and external) demand that you offer them the ability to connect by any means. With the adoption of cloud communications tools you now have access to an expanded portfolio o

October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communicatio

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.