Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


June 2009

Siemens Doing Well Globally Despite North American Market Decline

Allan Sulkin | July 01, 2009 |
Siemens is the IP-PBX manufacturers revenues leader in Latin America and in EMEA.

Unison: Too Good to be True?

Blair Pleasant | July 01, 2009 |
The company claims that it will do in the UC space what Skype did in the telephony space.

Nortel Customers: Is the Suspense Is Killing You?

Eric Krapf | July 01, 2009 |
Nortel leadership doesn't control this process--they're just one of many stakeholders.

The Contact Center as Company

Eric Krapf | July 01, 2009 |
Interactive Intelligence seems to be far ahead of its bigger rivals when it comes to the convergence of communications systems with business process systems.

Visions of The Future of Work at Enterprise 2.0

Marty Parker | June 30, 2009 |
The new layer of sharing and communication will magnify the value and contribution of each participant.

Glowpoint Demonstrates Business to Business Video Conferencing

John Bartlett | June 30, 2009 |
Glowpoint's idea of separating the interconnect service from the application-level functions like bridging makes sense.

Avaya Offers Free Phone Apps

Eric Krapf | June 29, 2009 |
Could more open development save the business desk phone?

Siemens Finally Makes CEO Announcement

Eric Krapf | June 29, 2009 |
It seems Siemens Enterprise is using the release of some favorable market share data as the means to slip this announcement in.

The Mitel (Contact Center) Story

Sheila McGee-Smith | June 29, 2009 |
The company's contact center story is wholly consistent with the broader Mitel story.

Managing LAN Switch Power

Gary Audin | June 28, 2009 |
The cost of power as an expense is now closing in on the cost of the ICT staff. You can always fire, retire or furlough staff, but not power.

Cable Cutters

Matt Brunk | June 28, 2009 |
There's a new and growing trend of "cable cutters" severing their paid TV subscriptions in favor of watching Internet TV.

SIP Interoperability: Why Is It So Hard To Achieve (Part III)

Alan Percy | June 26, 2009 |
How do we break the almost infinite cycle of continuous interoperability testing?

Unified Communication and Collaboration in the 2.0 Enterprise

Marty Parker | June 26, 2009 |
Communications will start, proceed and end within the context of a collaborative workspace or social network.

Nortel: Going Once, Twice...

Matt Brunk | June 26, 2009 |
Neither Avaya or Siemens stand to greatly benefit from purchasing Nortel Enterprise and I don't see Nortel customers benefiting either. Fire sale prices paid for a customer list?

What Should Nortel Meridian 1 Customers Do?

Allan Sulkin | June 24, 2009 |
Just when Nortel offers a cost effective migration between the old and the new, the company is disintegrating before our eyes.

Creative Thinking Around E911

Brian Riggs | June 24, 2009 |
I came across two very different instances of organizations delivering neither E911 nor 911 services to offices where 911 calls could until very recently be placed.

Cost Savings, not Productivity, Driving New Purchases

Allan Sulkin | June 24, 2009 |
White collar productivity is difficult to measure in terms of cost savings, whereas reducing trunk circuits is an easily measurable cost savings.

More SIP Trunking than I Thought

Eric Krapf | June 24, 2009 |
More than a quarter of those answering our webinar poll say they've already deployed SIP trunks.

NEC Unified Prez on Nortel Fallout

Eric Krapf | June 24, 2009 |
On "buying a base" and other assumptions that may (or may not) bear out.

Frost & Sullivan Releases End User Study on Web 2.0

Melanie Turek | June 24, 2009 |
Social networking is increasingly visible in the workplace and is being harnessed by organizations around the world.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.