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April 2009

VoiceCon San Francisco: Day One

Array | May 01, 2009 |
Ongoing coverage throughout the day for Day One of VoiceCon San Francisco. TODAY'S BLOG HIGHLIGHTS * VoiceCon Fall 2009 is Underway but without Significant Presence from Microsoft or Cisco* Favorable Prognosis in Troubled Times * DiVitas Takes a New Tack INFORMATION WEEK COVERAGE: VoiceCon 2009: Cutting The Cord On Enterprise Phones

Doubling-Down on CaaS Pays Off

Sheila McGee-Smith | May 01, 2009 |
Leading-edge SIP-based network and software solutions are hitting a capital expenditure-challenged market ready to not only consider but implement them.

CEBP Comes to Life

Marty Parker | May 01, 2009 |
Both Unified Communications and the advanced UC CEBP applications are important and growing factors in our industry.

SIP Trunking: Bundled or BYOBB?

Alan Percy | April 30, 2009 |
SIP trunks are not all created equal. There are some very significant differences in the way they are sold and the services they support.

When is a New Product/Service Ready?

Sorell Slaymaker | April 29, 2009 |
Is the new product faster, better, and/or cheaper? If yes, by how much?

Reducing the Softphone Energy Bill

Gary Audin | April 29, 2009 |
If the softphone is the communications tool that most meets the enterprise's needs, then reducing the cost of energy is paramount.

Nortel Announcements Immiment?

Eric Krapf | April 29, 2009 |
The Ottawa Citizen is reporting that an announcement of the sale of Nortel Enterprise could come as early as tomorrow.

SIP Trunks: A Call To the Wild

Matt Brunk | April 28, 2009 |
Will SIP trunks really save you money? It looks promising, but questions remain and the devil's in the details of implementation.

Big Blue Back in Networking

Zeus Kerravala | April 28, 2009 |
The 800 pound gorillas in communications & networking are looking to each other's markets for continued growth.

SEN Group and Avaya to Battle it out for Nortel Enterprise Solutions?

Allan Sulkin | April 27, 2009 |
Nortel Enterprise Solutions can be a major prize to the smart bidder.

That Softphone is an Energy Hog

Gary Audin | April 27, 2009 |
If you want the softphone to be always-on, as is true of hard phones, then your electrical energy bill will suffer.

Hosted Health Care Services: Redemption

Matt Brunk | April 27, 2009 |
Leveraged the right way, hosted services can impact the bottom line positively while improving processes. But it won't be plug-n-play.

Green Is Good--Because It Saves Money

Melanie Turek | April 27, 2009 |
Implementing green IT initiatives can save companies money and make them look and feel good.

Nortel Wants More Time to Reorganize

Eric Krapf | April 26, 2009 |
Nortel is asking that the deadline for filing its restructuring plan be extended to July 30.

Unified Communications and Recession: What's the Impact?

Irwin Lazar | April 24, 2009 |
We found much more of a focus on tactical application of UC rather than a strategic enterprise-wide UC deployment.

Networking at Networking Conferences

Jim Burton | April 24, 2009 |
The message for vendors is clear: Leverage VoiceCon to network with potential and existing strategic partners.

Is the Flat Fee Internet Dead?

Gary Audin | April 24, 2009 |
Trials of tiered or measured charge structures have already occurred, much to the anger of the customers.

AT&T and Genesys: Changing the Hosted Contact Center Conversation

Sheila McGee-Smith | April 23, 2009 |
This strategic partnership has the potential to be big. AT&T owns a lot of contact center account relationships.

Check Out Pin Drop Soup

Eric Krapf | April 23, 2009 |
A blog you should visit regularly.

ADTRAN Aligns IPT Forces

Matt Brunk | April 23, 2009 |
In ADTRAN's mindset, SIP will take off.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.