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March 2009

Cisco Announcements Bolster CTO's Theme

Eric Krapf | March 31, 2009 |
One of the most intriguing developments in recent years has been the branching-out of the Cisco TelePresence solution.

Nortel Faces Its Customers at VoiceCon

Eric Krapf | March 31, 2009 |
In a remarkable session, Nortel top execs took questions from customers worried about their future with the vendor.

VoiceCon Orlando 2009 Coverage: Day Two

Eric Krapf | March 31, 2009 |
Cisco Keynote: Padmasree Warrior on the "boundary-less enterprise" Avaya Keynote: Kevin Kennedy: "Time for innovation is now" VoiceCon GM Fred Knight on the status of the migration to converged communications TODAY'S BLOGGING: Nortel faces its customers, Cisco announces more TelePresence

Another Way IP Desk Phones Should Be Like Mobiles

Eric Krapf | March 30, 2009 |
It may be time to think about IP desk phones' power consumption the same way that cell phone designers think about battery life.

Avaya's New Aura Promotes New Deployment Architecture

Zeus Kerravala | March 30, 2009 |
This architecture scales much easier than the way traditional communications was deployed and frankly, I think it's long overdue from the vendor community.

VoiceCon Interview: Joel Hackney of Nortel

Eric Krapf | March 30, 2009 |
I had a chance to sit down with the President of Enterprise Solutions at Nortel, to talk about customers gained and lost, and where Nortel's headed.

Avaya Aura Announced at VoiceCon Orlando 2009

Marty Parker | March 30, 2009 |
Avaya's announcement has the potential of being a big deal for enterprise communications, and perhaps for Unified Communications, as well.

Quick Take: Avaya Aura

Sheila McGee-Smith | March 30, 2009 |
The cost saving message is being heavily played by Avaya

VoiceCon Orlando 2009 Coverage: Day One

Array | March 30, 2009 |
Tutorials open Microsoft spotlights partners ShoreTel scales up, Acme Packet scales down CHECK OUT OUR BLOGGERS' COVERAGE ON THE LEFT & VOICECON VIDEOS BELOW

VoiceCon Witnesses the Debut of Avaya Aura

Allan Sulkin | March 30, 2009 |
Session Manager takes a significant step forward in leveraging SIP and SOA for simplifying the integration of multi-vendor networks

Never Mind Technology: Collaboration Is Changing

Melanie Turek | March 28, 2009 |
We may finally have an answer to the question, "How do I get my employees to work better, together?"

The Coffee Button: My Favorite UC Feature

Lawrence Byrd | March 27, 2009 |
This button on my mobile phone automatically picks up my current deskphone call so it's playing in my ear as well as on my speaker phone. Then I go make coffee.

Will the Economy Kill UC?

Don Van Doren | March 27, 2009 |
The emerging unified communications marketplace has a problem: Many potential customers are sitting on their wallets.

ADTRAN's Road Show

Matt Brunk | March 26, 2009 |
Folks were all interested in leveraging value over name brands like Cisco and "doing more for less."

Correction on Skype

Eric Krapf | March 26, 2009 |
"In 2008, Skype actually generated $551 million in revenue and >$100M in profits. In fact, the company has been profitable for eight consecutive quarters."

Does VOIP Plus Web 2.0 Equal Three?

Irwin Lazar | March 26, 2009 |
At VoiceCon, we'll explore the crossroads of Web 2.0 and enterprise communications.

New Research on FMC and Mobile UC Markets

Eric Krapf | March 25, 2009 |
Finneran releases his first Annual Review of Fixed Mobile Convergence (FMC) and Mobile UC Products and Services

Skype Expands into Business Market

Allan Sulkin | March 25, 2009 |
The company concedes it's "not a replacement for your traditional telephone service and cannot be used for emergency calling."

Nortel Contact Center 7.0: Can You Say, Finally?

Sheila McGee-Smith | March 25, 2009 |
While Nortel is delivering a solid new release, with some great capabilities, it has taken almost four years.

You Need More Than an RFP for IPT/UC

Gary Audin | March 25, 2009 |
There are 7 phases in the procurement cycle followed by 4 phases for implementation.


Enterprise Connect Orlando 2018
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November 1, 2017

Your customers (internal and external) demand that you offer them the ability to connect by any means. With the adoption of cloud communications tools you now have access to an expanded portfolio o

October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communicatio

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.