Post Archive



February 2009

DiVitas Scores Big with Avaya Deal

Michael Finneran | March 03, 2009 |
A joint agreement with Avaya will be a significant boost for DiVitas and will plug a hole in Avaya's product line as well.

VoIP/SIP Trunking Architecture

Sorell Slaymaker | March 03, 2009 |
Enterprises should consider centralizing all their voice trunks into their data centers as they move to VoIP/SIP.

Learn about Video Conferencing at VoiceCon

John Bartlett | March 03, 2009 |
For a newcomer, there is a daunting array of choices, types of video conferencing, types of interconnect, design problems, integration issues and more.

Who Leads in UC Mindshare?

Eric Krapf | March 02, 2009 |
Microsoft comes out a winner; Lotus Samtime was dead-flat, and Cisco does appear to have gotten some traction.

More Bad News From Nortel

Allan Sulkin | March 02, 2009 |
The 4Q08 declines were in line compared with other major system suppliers (a little better than some, a little worse than others).

Nortel's CEO Exempts Self & Execs From Pay Cuts

Matt Brunk | March 02, 2009 |
Giving out bonuses shouldn't be the priority

Nortel's 4Q: Voice Revenues Hit

Eric Krapf | March 02, 2009 |
The voice side of the house declined more rapidly than the overall business.

More Details on Nortel Layer 4-7 Unit

Eric Krapf | February 27, 2009 |
The business unit employs 104 FTEs; some will not be retained.

Frost & Sullivan's North American Video Conferencing Study

Melanie Turek | February 27, 2009 |
The video conferencing market is in the midst of a massive transition as new products and delivery modes emerge

Is Microsoft Too Late? Take 2

Irwin Lazar | February 27, 2009 |
OCS is the trojan horse.

Smaller Cellular Carriers Objecting to Handset Exclusivity

Michael Finneran | February 27, 2009 |
There's no joy in Mudville and there's no iPhone in Podunk!

Marketing Mush

Don Van Doren | February 27, 2009 |
Especially in these economic times, it's critical to get UC's value proposition right.

Cisco Layoffs

Eric Krapf | February 26, 2009 |
The company confirms the reports.

IPv6: When?

Sorell Slaymaker | February 26, 2009 |
The number of cell phones in use and the number of IPv4 addresses will probably intersect this year. Will this force the adoption of IPv6?

Training Investments in Troubled Times

Eric Krapf | February 26, 2009 |
In these challenging times, every employee wants to be seen as a valuable asset to the business.

VoiceCon Tutorial: Terry's Troubleshooting

Eric Krapf | February 25, 2009 |
DHCP is another of the many ways that your data network architecture can wind up affecting your IP telephony performance.

Exploring Nortel's web.alive

Sheila McGee-Smith | February 25, 2009 |
These developments may (should?) help define the direction of future application development.

Nortel Cutting 3,200 Jobs

Eric Krapf | February 25, 2009 |
No word from Nortel on where the cuts will happen, either in terms of geography or divisions of the company.

Bargain VoIP/IPT Training

Gary Audin | February 24, 2009 |
Two of the areas on which I will focus have to do with network assessment and management tools.

What's the Difference between "UC" and "UCC?"

Tom Nolle | February 24, 2009 |
If you try to pry out a real difference between UC and UCC, what you end up with is the obvious mission of collaboration.

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.