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October 2008

Early Thoughts on Avaya's Choice of Kevin Kennedy

Sheila McGee-Smith | October 30, 2008 |
There are a number of interesting attributes that jump out of a quick perusal of Kevin Kennedy's background:

Avaya Names New President-CEO

Eric Krapf | October 30, 2008 |
Avaya has named Kevin Kennedy, the CEO of JDS Uniphase and a Cisco veteran, as its new president and CEO. The release is in the jump:

UC to Take Center Stage at VoiceCon San Francisco

Marty Parker | October 30, 2008 |
OK, I'm biased and involved, but you should know that Unified Communications will be front and center at VoiceCon San Francisco 2008, Nov 10-13. The coverage and content are broader and deeper than ever. There's still time to sign up, so even if you have to use your frequent flyer miles, I recommend that you come to San Francisco.

Do We Have to Save Energy Costs?

Eric Krapf | October 29, 2008 |
Even if energy costs have been coming down, enterprise communications departments might be well advised to behave as if they weren't.

New Feature: Wireless Management

Eric Krapf | October 28, 2008 |
We just posted a new feature article in the right-hand column, written by Michael Finneran, on managing your wireless spend, policy and service. Check it out.

Five Ways to Save (or Make) Money on Wireless

Michael Finneran | October 28, 2008 |
Here's a hint: All 5 have to do with better management of wireless systems and services on the part of IT.

Cisco Slapped With $6M Jury Award

Matt Brunk | October 28, 2008 |
What happens when you think you can abandon one of your resellers who's potentially landing a big deal?

Is Nortel Still in the Game?

Eric Krapf | October 27, 2008 |
Allan Sulkin sent in this post. No Jitter readers have recently seen numerous posts about the Cisco and Avaya conferences attended by many industry analysts who track the enterprise communications market. A few months ago there were several posts about the Siemens analyst conference held in Vienna, Austria. Readers who wonder why they have not seen any postings about a Nortel industry analyst conference should know that it is difficult to post about something that never happened.

Panasonic Alignment Targets SMB

Matt Brunk | October 27, 2008 |
Matsushita Electric announced on October 1, 2008, it is now Panasonic Corporation; it had decided in 2003 to position Panasonic as its global brand with the brand slogan "Panasonic ideas for life." The company plans to bridge its three different names--Matsushita, National and Panasonic--under the single name of Panasonic to enhance its total brand value.

American PBX Systems Suppliers Back on Top

Allan Sulkin | October 24, 2008 |
With the rise of Cisco, Microsoft and private equity buyers, the U.S. is once again home to the lion's share of the market leading companies.

Avaya Analyst Conference Update? Why was Avaya so Quiet?

Nancy Jamison | October 24, 2008 |
This has been a year of change at Avaya, one year post-acquisition by SilverLake Partners and TPG, and a year of management change as well.

UC in Troubled Economic Times

Jim Burton | October 24, 2008 |
While Unified Communications many important capabilities and benefits, they boil down to the following:

Avaya's New Focus

Blair Pleasant | October 23, 2008 |
Avaya has brought in many outsiders to its executive team and we expect to see lots more fresh, new ideas. I was pleased to see a reinvigorated organization, with a strong company transformation strategy that has been set in place.

Avaya Goes High Touch-Channel Centric

Sheila McGee-Smith | October 23, 2008 |
In the past, carriers reselling Avaya had to worry about Avaya's direct sales force competing with them head-to-head for the same deal. There was a reluctance to spend the time and effort to bid Avaya only to end up losing the deal to the vendor.

Avaya CEO Giancarlo Talks to Industry Analysts at Avaya Conference

Eric Krapf | October 23, 2008 |
During his first (and maybe last) presentation to industry analysts as Avaya CEO, Charlie Giancarlo (who will also be a keynote speaker at the upcoming VoiceCon San Francisco) told the gathering that the company's goal is to be the #1 supplier of communications systems to all enterprises (small to large, inclusive). Until recently Avaya could realistically claim global market leadership status, but the fast rise of Cisco Systems and the future threat of Microsoft makes it anyone's ballgame given the dynamics of the industry sector.

"Exceptions Are Where the Costs Live"

Eric Krapf | October 23, 2008 |
I just read that sentence on a slide from Global Crossing for VoiceCon San Francisco, and, more than anything else I've seen, it sums up what I think everyone's been trying to get at when it comes to the importance of communications.

New Faces in Basking Ridge

Brian Riggs | October 22, 2008 |
Or rather Boston. I've been spending the early part of the week here at Avaya's annual analyst conference. There are a number of new faces in the halls, so I thought I'd call attention to a few of them.

Desktop Video Conferencing Will Challenge the Network

John Bartlett | October 22, 2008 |
I attended the Polycom Users Group (PUG) meeting in Orlando this week, where I was speaking about diagnosing video conferencing issues in the Enterprise network. Andrew Davis from Wainhouse Research gave an interesting presentation with his predictions for video conferencing in 2020 that was both amusing and thought provoking. Andrew thinks we will be having a lot of meetings in virtual space, like Second Life. My experience of Second Life is that everyone spends a lot of time trying to look great. Then again, I did dress up for my presentation. But I promised to talk about desktop video.

Voicecon Amsterdam: A Modest Show with Some Big Announcements

Zeus Kerravala | October 21, 2008 |
I made the decision to attend Voicecon Europe in Amsterdam a few months back and I really wasn't sure what to expect. However, despite the dramatic downturn in the economy and the fact it was a first year show, I would have to say that the show was a success partially due to the fact that both Siemens and Microsoft made major announcements at the show. Here are my thoughts on each respective announcement.

The Social Side of Communications

Tom Nolle | October 21, 2008 |
There are opportunities here, a chance for a social network to step up and possibly, just possibly, become the framework of the next-generation public network. Or maybe Cisco will turn their social network assets into such a foundation?


Enterprise Connect Orlando 2018
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November 1, 2017

Your customers (internal and external) demand that you offer them the ability to connect by any means. With the adoption of cloud communications tools you now have access to an expanded portfolio o

October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communicatio

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.