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May 2008

Is VOIP Growth Slowing?

Eric Krapf | May 30, 2008 |
Via the VAR Guy, VOIP blogger Garret Smith talks about the apparent slowing of growth in the VOIP market. Smith discusses residential and business, which are very different animals, but appears to see slowing growth in both markets. This notion of a softening market, at least in North America, also emerges from a just-released study by the market researchers at Infonetics.

Unified Communications Productivity

Eric Krapf | May 30, 2008 |
Here's the PDF of Blair's and Nancy's report on UC productivity (they'll be discussing that report during our webinar next Wednesday). Mostly what I think the report does is provide empirical data points to back up what most people have thought they knew all along about how users would use UC.

The Hidden Benefits of UC

Blair Pleasant | May 30, 2008 |
By now we've all heard about--or possibly experienced--the benefits of Unified Communications: Improved responsiveness, reduced costs, increased revenues, enhanced customer satisfaction, etc. Nancy Jamison and I recently interviewed end users to determine how and if UC is helping them be more productive and effective at their jobs, and while the interviews produced results we were expecting, it also uncovered hidden UC benefits, results that we weren't expecting.

ShoreTel 8.0: The Logic of Telephony

Eric Krapf | May 29, 2008 |
I just got a demo of some of the new aspects of ShoreTel's recently-announced ShoreTel 8.0 release (announcement here). What's cool about the cool stuff in this product is the regard it has for the communications environment that customers actually operate in today.

A Possible Rootkit Aimed at Cisco

Matt Brunk | May 29, 2008 |
No one really likes to discuss what-if scenarios unless of course you work for some underground agency or security firm or are one of those earning a buck to see the dark side of IT and peer into the inner workings of everything vulnerable.

Tel-i-kom Dik-shuh-ner-ee

Michael Finneran | May 29, 2008 |
A Review of Webster's New World Telecom Dictionary by Ray Horak Many folks who entered the telecom trade during the 1980s and the go-go years of the 1990s came to rely on Newton's Telecom Dictionary, from long-time BCR columnist Harry Newton, as their guide to the wild and wooly world of telecom.

The Lucivr Letters

Eric Krapf | May 29, 2008 |
This post was written by Jason Alley, lead consultant at Vanguard Communications. After reading C.S. Lewis' The Screwtape Letters, I began to wonder if like correspondence existed that had to do with IP Contact Centers. After a long and arduous search, such writings fell unexpectedly into my hands. While I take no responsibility for the content, I thought it important to publish the letters to help equip the contact center market to combat the devilish schemes revealed.

Cisco Motion: Big News in Wireless

Michael Finneran | May 28, 2008 |
Cisco made a major announcement today regarding their Mobile Services Architecture, and it represents a significant development in the wireless LAN market. Dubbed Cisco Motion, this multi-faceted announcement introduces both a product and a platform for the development of wireless communications-enabled business processes (CEBP).

SOA, SOP, or SOL?

Eric Krapf | May 28, 2008 |
I've been writing and thinking a lot recently about interoperability, and about the widespread expectation within the enterprise communications industry that real-time communications will move toward software-based architectures. That migration certainly is under way, and it's inevitable that, as voice and video traffic ride on IP networks, applications using voice and video will function in a fashion similar to "data" applications.

The Ceiling is Rising

Matt Brunk | May 27, 2008 |
Some direct responses to my reply about the status of TDM generated some important points made by readers and another publisher. After recently attending a boot-camp training session, I collected a few comments from that group comprising 16 members from large-enterprise including two others from SMB/E.

Real-time Traffic is Different

John Bartlett | May 27, 2008 |
Understanding how to calculate bandwidth requirements for a converged WAN link requires an understanding of the traffic we are trying to converge. If we were just calculating water flow through a pipe we could add the demands of each appliance that needs water and determine the size of the pipe. But the two types of network traffic we are converging have very different characteristics, and this needs to be taken into account if we want to deliver good performance for both types of traffic. IT teams understand data traffic well because they have supported it for a long time. But real-time traffic is different.

New Feature: Interoperability

Eric Krapf | May 27, 2008 |
We've posted a new feature on interoperability here. One of the annoying features of our web design is that we don't (yet) have the ability to leave comments directly on the Features in the right-hand column. So feel free to use this blog post as the place to comment on the feature.

Interoperability in IP Telephony and Unified Communications

Eric Krapf | May 26, 2008 |
The obstacles to true multi-vendor interoperability are numerous and large. It's not at all certain they can be overcome.

More Data on Comcast and Cox Traffic Blocking

Gary Audin | May 23, 2008 |
Cable ISPs, although they appear to deny these allegations, were found to be blocking peer-to-peer trafic like BitTorrent. The Max Planck Institute for Software Systems report, "Glasnost: Results from tests for BitTorrent traffic blocking" differs from the cable company's press releases. Comcast and Cox, the cable companies, were at the top of their list of blocking ISPs. None of the DSL ISPs were found to be blocking traffic.

Aastra's Novel Approach to R&D

Brian Riggs | May 23, 2008 |
I've been spending a little time coming up to speed with Aastra lately. You may recall that the company just closed on its acquisition of Ericsson's enterprise business. It was the latest in a string of M&A activity that brought DeTeWe, the PBX businesses of Ascom and EADS, and some of Nortel's European operations into the fold. Also in the mix is Intecom, the PBX developer that continues to market itself as Aastra Intecom; Intecom had been acquired by EADS and was part of its PBX division.

Is Your IT Organization Ready for UC?

Eric Krapf | May 22, 2008 |
We asked that simple question in yesterday's VoiceCon webinar, allowing the audience respondents to decide for themselves what UC meant and was going to entail in their enterprise. The question--whatever UC will be in your company, is your IT organization ready for it? The answer, based on 97 responses: 60% said no. To me, that almost seemed low, given how nascent a technology UC is, and how sparsely deployed. In fact, according to data presented by one of the webinar speakers, Sandra Palumbo of Yankee Group, many companies are still learning about IP telephony.

Vendor Layoffs Continue; Avaya Now

Eric Krapf | May 22, 2008 |
Via the Newark Star-Ledger, Avaya is laying off 400 people, after also eliminating 600 positions via attrition since the start of the year. Earlier this year, Nortel and Siemens had both announced layoffs of more than 2,000 workers each.

Avaya's Chris Formant on HP-EDS

Eric Krapf | May 21, 2008 |
I caught up with Chris Formant, president of Avaya Global Services, to get his perspective on HP's planned $13 billion-plus acquisition of EDS. I particularly wanted to get Chris's view because he goes back a long ways in the consulting business, and it turns out he was at PWC back when HP was trying to acquire that company (which wound up going to IBM) in 2002. Chris is very bullish on the HP-EDS deal.

Hosted, Managed, or Neither?

Eric Krapf | May 21, 2008 |
We've had several No Jitter posts and also VoiceCon webinars that touched on the issue of managed and hosted services for IP telephony and Unified Communications, and the upshot seems to be that enterprises will consider some level of managed service, but probably aren't yet at the point that they'll dive into a service provider-hosted solution as a fully-outsourced way to deliver real-time communications.

Voice over WLANs, The Complete Guide

Gary Audin | May 20, 2008 |
When a new technology or application of a technology surfaces, there are usually many books published about the technology and how it works. Less frequently, there a books that do not tell you how to build the technology, but inform you how to operate and administer the technology. The latter case is Mike Finneran's new book "Voice over WLANs, The Complete Guide", published by Newnes, an imprint of Elsevier (Amazon link here). This is NOT a book for the hardware/software designer.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.