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January 2008

IP Telephony Crosses the Chasm

Eric Krapf | January 31, 2008 |
I thought the most noteworthy thing Jorge Blanco said to me in our podcast interview was that we'd "crossed the chasm" from TDM to IP telephony. We had our interview before I received Allan Sulkin's annual Market Review article, and I was a little skeptical of Jorge. But Allan's article pretty much convinced me that this wasn't just a case of a vendor blowing smoke.

New Podcast: Jorge Blanco of Avaya

Eric Krapf | January 31, 2008 |
We just posted my most recent podcast interview, this one with Jorge Blanco of Avaya. Jorge and I discussed Avaya's priorities and projections for 2008, what private ownership is likely to mean for the company, and what the competitive landscape looks like. I'll be posting some text excerpts and reactions over the next day or so.

WiMAX Prospects Rebound

Michael Finneran | January 31, 2008 |
Fresh fromthe recent announcement of 4,000 layoffs and a high-level management shake-up that resulted in the hasty departure of a number of C-level executives, Sprint's new CEO Dan Hesse is now taking his first swing at WiMAX. In a surprise move, Sprint announced they are in talks to revive their recently abandoned plans to merge their pending Xohm service with Clearwire Communications, the other WiMAX acolyte. This is seen as one part of a multi-dimensional plan to attract additional investments to help fund their planned nationwideWiMAX deployment.

What the Switch Announcements Mean for Communications

Eric Krapf | January 30, 2008 |
Zeus posted below on the major switching announcements out of Cisco and Juniper this week. These moves don't directly relate to voice or multimedia or Unified Communications, but they obviously are part of the big picture.

Fighting Back-Billing

Jim Blaszak | January 30, 2008 |
This article was written by Justin G. Castillo, partner at Levine, Blaszak, Block & Boothby law firm Suppose your next invoice from your telecom carrier contains a surprise: back billing for over two years' worth of previously-unbilled charges. You dispute the back-billed charges, but the carrier insists that its back-billing is lawful. What are your rights? How much of the back-billed charges (if any) must you pay?

Juniper Launches a Hurricane, But the Empire (Cisco) Strikes Back with Nexus

Zeus Kerravala | January 30, 2008 |
In this corner, weighing in at 800 pounds and sporting a brand new chassis and operating system, the champion of the networking industry, Cisco! In the other corner, the challenger, wearing a lean, mean operating system, a newcomer to the enterprise switch market, Juniper Networks!

Sulkin on the Market

Eric Krapf | January 29, 2008 |
I've posted Allan Sulkin's annual Enterprise Communications market review in the right-hand column here, and as always, it's worth a read. Beyond the stuff we've been talking about for a few months now--the rise of Cisco, the impending rise of Microsoft, the challenges faced by the incumbent PBX vendors--Allan also notes some key trends within the marketplace.

One Size Doesn't Fit All for Converged Deployments

Zeus Kerravala | January 29, 2008 |
Over the years there have been many technologies come and go that promised to converge voice and data. Protocols such as ATM and ISDN would be the magical thing that would bring our voice and data networks together - and the technology allowed for it, but these were dismal failures. There was even talk about running voice through an IBM mainframe. ISDN wound up being used for frame-relay backup until lower cost DSL became available, ATM was used where frame-relay speeds topped out, and the mainframe idea was just silly (although it did work). So what's the difference this time with using IP instead of traditional voice networking?

Are You Ready to Bi-Locate?

Eric Krapf | January 28, 2008 |
Check this out: In an article on Cisco's collaboration strategy, our sister site, Information Week, describes how Margaret Hooshmand, executive assistant to Cisco Emerging Technologies Group leader Marthin DeBeer, works. She's "bi-located."

Consultants Grade The Vendors

Allan Sulkin | January 28, 2008 |
What’s most important in choosing a system, and which vendors deliver? Members of the leading consultants’ groups in the U.S. and Canada weigh in.

Telecom Is the Place for Entrepreneurs

Matt Brunk | January 28, 2008 |
I can say I know how the guy feels (Take this Job & Shove It) or anyone else that has worked in telecom. His theory is for those without vast capital resources or the stomach to take on the man with institutional financing isn't worthwhile. There's also an old saying- "that love is blinding."

Bandwidth Demand

John Bartlett | January 28, 2008 |
In my posts I have been working through a QoS implementation for voice or video conferencing. Last week I talked about Classification, where we assign a priority to traffic streams and mark them so that the network routers know how to handle the traffic. When working with an enterprise, the next step I take in this process is to determine the Bandwidth Demand.

Take a Look at This Educational VoIP Lab

Gary Audin | January 25, 2008 |
You rarely hear of academic education for VoIP and IP Telephony. Here is one source if you are in the Chicago area: the VoIP laboratory that is part of the Illinois Institute of Technology (IIT) Center for Professional development. The VoIP Lab is located at the Daniel F. and Ada L. Rice Campus, which is a satellite (in Wheaton, Illinois) of Illinois Institute of Technology's Main Campus in Chicago. The Rice Campus caters to working professional graduate and upper-level undergraduate students with course offerings in information technology and management. The programs offered include a Bachelor of Information Technology & Management, Master of Information Technology & Management and a Computer and Network Security Technologies Graduate Certificate. The VoIP Lab is used in the information technology programs.

Lotus Shows off its Social Software and Services

Blair Pleasant | January 25, 2008 |
At Lotusphere 2008 in Orlando this week, the two key topics were Unified Communications and Social Software, also called Social Media. Since I always write about UC, I thought I would change gears and write about social software, which I believe will have a tremendous impact on organizations and the way in which we get our work done. Of course there was plenty of news in the unified communications area as well, and to listen to my podcasts with Bruce Morse, VP Unified Communications Software, Lotus Software, and Marisa Viveros of IBM Global Technology Services, go to the UC Strategies website.

When Will You Be Majority-VOIP?

Eric Krapf | January 24, 2008 |
Take the poll: Opinion Polls & Market Research

SIP Security

Eric Krapf | January 24, 2008 |
As SIP continues to seep into the mainstream, more attention is being paid to security issues, especially in public IP networks/the Internet. At VoiceCon Orlando in March, we're bringing back Cullen Jennings and Eric Rescorla to once again give their "SIP Security" tutorial, which offers enterprises a jump on many of the key issues. And, via VOIPSA, I've discovered a trove of SIP-related and other Internet security presentations from the most recent ETSI Security Workshop (click on the Agenda link for the topics of each presentation).

iPhone and the Enterprise

Eric Krapf | January 24, 2008 |
With all the talk about the iPhone--AT&T's enterprise pricing plan, and IBM's announcement of Lotus Notes for the iPhone, it seems increasingly clear that you're going to be supporting more iPhone users, not fewer. That may not be an ideal situation, and the iPhone may be lacking in terms of enterprise features/functions, but, to paraphrase Woody Allen, the heart of the mobile phone user wants what it wants, so you'll be supporting a cadre of iPhone users no matter what.

Wireless TEM: Why Managing Mobile Phones Is Different

Robert Lee Harris | January 24, 2008 |
There are two main ways in which wireless and wireline TEM are very different: volume commitment issues and device management.

Solving the Pain of VoIP Quality

Gary Audin | January 23, 2008 |
Voice quality over IP networks is never constantly acceptable. As the network and traffic change, so do the conditions that VoIP calls will encounter on the IP network. There will not only be good and bad days, there will be good and bad minutes. Listeners describe the voice quality problems using words like garbled, choppy, robotic, muffled, clipped, echoes, hissing and static. Speaker recognition may not be possible.

Mitel and the Mystery of the Missing PBX

Brian Riggs | January 23, 2008 |
Sorry to get all Hardy Boys with you on the blog title - I just couldn't resist. Here's the story: I was recently perusing the Inter-Tel product page and noticed that, curiously, the Inter-Tel 7000 is no longer listed. And though there's some info on the system on at least one of the company's European websites, the UK press was recently told this about the now combined entity's IP PBX systems lineup:


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.