Posts
News Analysis
Phil Edholm | January 23, 2017 |
Avaya should be better able to minimize impact to its existing base than Nortel had been years ago, but quick agreement with creditors is crucial.

For more perspective see: "Avaya's Six Billion Dollar Plan" and "Avaya Keeps Crown Jewel, Contact Center"

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IT Strategies
Sponsored by AT&T | January 23, 2017
In this sponsored post, AT&T discusses how voice network transformation can enable your digital strategy.

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Systems Management/Network Design
Tom Nolle | January 18, 2017 |
As cloud providers evolve toward 'premises cloud' hosting, the old model of networking isn't just irrelevant, it's impossible.

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Communications APIs/Integration
Beth Schultz | January 16, 2017 |
Join the TADHack-mini Orlando hackathon, taking place coincident with Enterprise Connect in March, and test your programming chops -- all comers welcome!

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Contact Center/Customer Experience
Chris Vitek | January 10, 2017 |
As real-time engagement solutions evolve, they tend to look a lot like CRM -- and vice versa.

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Avaya Bankruptcy: Good or Bad for Customers?

Phil Edholm | January 23, 2017
Avaya should be better positioned to minimize impact to its existing base than Nortel had been years ago, but quick agreement with creditors is crucial.

A Story of Mice and Elephants: Dynamic Packet Prioritization

Terry Slattery | January 23, 2017
Need to speed up Web apps by 30% in a mixed traffic network? Consider dynamic packet prioritization.

 

Digital Transformation: Don't Put the Cart Before the Horse

Sponsored by AT&T | January 23, 2017
In this sponsored post, AT&T discusses how voice network transformation can enable your digital strategy.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | January 20, 2017
Today's collection of what's hot and happening includes news from Slack, Atlassian, Masergy, Windstream, VeloCloud, Citrix, Toshiba, Sonus, Comcast Business, and Genesys.

 

Avaya's Six Billion Dollar Plan

Zeus Kerravala | January 20, 2017
Crippled Avaya needs to become better, stronger, faster -- just like TV's iconic bionic man.

Avaya Keeps Crown Jewel, Contact Center

Sheila McGee-Smith | January 20, 2017
With a Chapter 11 bankruptcy filing comes the end of company's gambit to sell off its contact center business for much needed cash.

 

How Much WAN Bandwidth Is Enough?

Matt Brunk | January 20, 2017 |
Anything measurable can be improved, and just adding bandwidth isn't enough.

Avaya Ends Speculation, Files for Bankruptcy Protection

Beth Schultz | January 19, 2017 |
Looks to Chapter 11 restructuring as the way to position all businesses for future success, CEO says.

The Curious Case of Zang Office

Zeus Kerravala | January 19, 2017 |
The ability to resell a pure cloud solution managed by Zang is something that has been largely missing from Avaya partners' toolkits.

4 Key Trends Set to Unify Enterprise Communications

Vik Verma | January 19, 2017 |
Cloud capabilities, combined with an open platform that connects the enterprise and drives deeper intelligence, will make for an exciting 2017.

What the 'Cloud Model' Means for Enterprise Tech

Tom Nolle | January 18, 2017 |
As cloud providers evolve toward 'premises cloud' hosting, the old model of networking isn't just irrelevant, it's impossible.

States Continue Down Convergence Path

Howard Feingold | January 18, 2017 |
Aim to deliver lower costs, improved collaboration, and business alignment via unified statewide networks

Salesforce CTO Shares Look Ahead

Sheila McGee-Smith | January 17, 2017 |
Co-founder Parker Harris candidly discusses integration challenges, global expansion, the services portfolio, and the AWS relationship.

UCC Status Report: Expectations Versus Reality

Blair Pleasant | January 17, 2017 |
Keeping myself honest on the hopes and predictions I laid out a year ago
 

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January 11, 2017
As cloud communications continues to grow and mature, many enterprises are looking to build a hybrid CPE-cloud strategy. Looking out over the next three years, how should enterprises expect the cloud
December 14, 2016
Cloud UC is being rapidly adopted in the enterprise, but recent research has shown many organizations continue to be challenged with how to effectively integrate cloud in their existing UC ecosystem.
November 30, 2016
With cloud communications platforms and SIP/SIP trunking APIs, enterprises have the opportunity to embed real-time voice and video calling within business applications and processes while leveraging e
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