Posts
Zeus Kerravala | September 22, 2016 |
Partnership includes joint development and marketing across a number of areas, including collaboration, Internet of Things, and the contact center.

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Sheila McGee-Smith | September 19, 2016 |
CRM company Salesforce, powered by the artificial intelligence of Einstein, is making additional in-roads into the contact center. How far will it go?

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Michael Finneran | September 20, 2016 |
Taking advantage of existing technology in a coordinated fashion, Cisco and Apple are addressing some long-standing challenges in managing Wi-Fi networks.

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Marty Parker | September 13, 2016 |
Determining individual user requirements for UC features and functionality may seem like an impossible task, but it need not be.

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By Keith Cook and Mark Sheard | September 12, 2016
Enterprise interest in broadband aggregation has waxed and waned a few times over the past 10 to 15 years, but here's why it might now have sticking power.

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No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | September 23, 2016
Today's collection of what's hot and happening touches on snippets of news around cloud, video, SIP, mobility, and changes in leadership.

Microsoft Ignite: Skype for Business Cloud PBX Solutions a Key Focus

Sheila McGee-Smith | September 23, 2016
Since the Office 365 E5 release, Microsoft has focused on identifying remaining gaps that need to be filled by partner solutions to provide a robust Cloud PBX solution.

 

DDoS Attacks: Black Cloud Rising

Matt Brunk | September 23, 2016
Protecting against distributed denial-of-service attacks starts with understanding the enemy and involves thoughtful security practices.

Thinking Cloud Analytics

Gary Audin | September 23, 2016
Analytics providing insight into applications moved to the cloud, the user experience, and usage patterns can be used to inform business decisions.

 

Contact Center Feature Use Evolves

J.R. Simmons | September 22, 2016
The way in which businesses want to use contact center technology is changing -- but will the vendors foster or stifle that change?

'Change' Is in the Air for Enterprise Communications

Jim Burton | September 22, 2016
Perspectives from an industry thought leader and IT professionals show the evolving views on voice and other communications services.

 

Cisco, Salesforce Form Strategic Alliance

Zeus Kerravala | September 22, 2016 |
Partnership includes joint development and marketing across a number of areas, including collaboration, Internet of Things, and the contact center.

Comcast Announces MVNO/Wi-Fi Service

Michael Finneran | September 21, 2016 |
Move could come at the right time for offering a WiFi-first service that supports iPhones as well as Android devices.

RingCentral Adds Direct-to-Cloud Access Ramp

Beth Schultz | September 21, 2016 |
Targets direct interconnections at midmarket, enterprise companies with more than 250 users per location.

Microservice Architecture Fortified for Real-Time Communications

Wolfram Hempel | September 21, 2016 |
A strong backend spine will lead to more dynamic, scalable, and manageable deployment strategies for real-time communications and collaboration.

Think Unified Experiences, Not Just Unified Communications

David Lee | September 20, 2016 |
Robust APIs, and the embedded communications and collaboration they enable, are the great enablers of unified experiences.

London Calling and It's Probably Using Twilio

Zeus Kerravala | September 20, 2016 |
Twilio acquires WebRTC technologies, and unveils Voice Insights at its London conference for developers.

Making Sense of the Cisco-Apple 'Fast Lane'

Michael Finneran | September 20, 2016 |
Taking advantage of existing technology in a coordinated fashion, Cisco and Apple are addressing some long-standing challenges in managing Wi-Fi networks.

Salesforce Einstein: AI for Everyone

Sheila McGee-Smith | September 19, 2016 |
CRM company Salesforce, powered by the artificial intelligence of Einstein, is making additional in-roads into the contact center. How far will it go?
 

September 28, 2016
Enterprises migrating to Skype for Business have choices when selecting the right elements to form a complete Unified Communications system. One thing thats not optional is the need for seamless, feat...
September 15, 2016
Over the past few years, unified communications has promised to improve employee efficiency and bring disparate communication modes together. But the end result has been vendor lock-in and limited fle...
August 24, 2016
The modern workplace has undergone significant change, and traditional ways of communicating and getting work done are no longer effective. These days, working smarter and more effectively is the diff...