Posts
Messaging/Team Collaboration
Sponsored by AT&T | July 19, 2017
In this sponsored post, AT&T shares how companies can benefit from text-enabling their 1-800 and landline numbers.

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Contact Center/Customer Experience
Dave Michels | July 18, 2017 |
Exploring why today's omnichannel contact centers need to include support for messaging and video

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Communications APIs/Integration
Beth Schultz | July 17, 2017 |
In our latest podcast episodes, catch up with two experts in real-time communications.

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Unified Communications & Collaboration
Kevin Kieller | July 13, 2017 |
Here are five common ways an IT leader ends up becoming a primary source of monstrous Skype for Business issues.

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Contact Center/Customer Experience
Sheila McGee-Smith | July 12, 2017 |
Announces far-reaching architectural changes for its cloud contact center service as part of summer software release.

See additional coverage: "Five9 Preps for Digital Era"

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Telecommuting on the Upswing

Gary Audin | July 21, 2017
U.S. Census Bureau data analysis shows 115% growth since 2005.

Securing the Home Front From IoT Attacks

Matt Brunk | July 21, 2017
Arris, McAfee team to help prevent malware and other mischief from reaching Internet-connected home devices.

 

Fuze Positioning Itself at Center of Cloud World

Beth Schultz | July 20, 2017
Without communications data, the move to the cloud model and big-data analytics doesn't have legs, says company co-founder and executive chairman.

CloudLink: Mitel's On-Ramp to Cloud and IoT

Brent Kelly | July 20, 2017
CloudLink is central to Mitel's acquisition strategy and future vision

 

Future of UC All About AI

Jim Burton | July 20, 2017
The next phase in business communications is all about obtaining information using deep learning, machine learning, and cognitive computing -- often referred to under the umbrella of artificial intelligence.

8x8 Delivers Millennial-Ready Contact Center Enhancements

Sheila McGee-Smith | July 19, 2017
New release focuses on 'collaborative performance management' and improved analytics.

 

I Have Something to Say. But Do UC Me?

Kevin Kieller | July 19, 2017 |
Now for something completely different, unified communications poetry.

Don't Let Texting Be Your Communications Black Hole

Sponsored by AT&T | July 19, 2017 |
In this sponsored post, AT&T shares how companies can benefit from text-enabling their 1-800 and landline numbers.

Omnichannel: The Next Big Thing... Again

Dave Michels | July 18, 2017 |
Exploring why today's omnichannel contact centers need to include support for messaging and video

Getting in the Know on SD-WAN

Dennis H. Goodhart | July 18, 2017 |
The trend toward SD-WAN is only likely to accelerate. Here’s a high level look at what you need to know.

CIOs Don't Let Your Contact Center Be Mudville

Zeus Kerravala | July 17, 2017 |
Like baseball fans in the classic story of Casey at the bat, customers calling into contact centers can quickly swing between high and low expectations.

No Jitter On Air: What's Up With WebRTC

Beth Schultz | July 17, 2017 |
In our latest podcast episodes, catch up with two experts in real-time communications.

Cloud Out

Gary Audin | July 14, 2017 |
Is your business prepared for a cloud failure?

Internet Security: Use Wisely

Matt Brunk | July 14, 2017 |
Network administrators must assume a proactive security posture.
 

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.