Posts
Zeus Kerravala | October 28, 2014 |
After long last, we finally get to see what Unify has been working on for these past couple of years. Circuit is certainly different and is an enabler of shifting the way people work.

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Matt Brunk | October 31, 2014 |
In a tale worthy of any Halloween horror show, I found one MSP's service so shoddy that "mal-service" provider is more apropos than managed service provider.

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Eric Krapf | October 28, 2014 |
Where do the two companies go from here -- and who else might jump in?

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Melissa Swartz | October 29, 2014 |
What impact do the ongoing Mitel/ShoreTel acquisition developments have on an organization's communications systems procurement?

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Andrew Prokop | October 27, 2014 |
The Avaya WebRTC Snap-in offering is an end-to-end solution that turns WebRTC into a scalable, secure, and practical tool to Web-enable your communications. Or said in a different way, it turns hype into reality.

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Managed Service Provider Gone Bad: One Scary Story

Matt Brunk | October 31, 2014
In a tale worthy of any Halloween horror show, I found one MSP's service so shoddy that "mal-service" provider is more apropos than managed service provider.

WebRTC Less of a Novelty, Survey Shows

Gary Audin | October 31, 2014
As WebRTC becomes more widely used, it will be seen as simply another tool.

 

Social Listening Heads Inside the Contact Center

Beth Schultz | October 31, 2014
A data scientist shares how his firm helped Motorola better understand online conversations for customer support and other key business processes.

HP Demos Practical Use of SDN for DNS Requests

Terry Slattery | October 30, 2014
As HP showed at the recent Interop conference, Software Defined Networking is getting real.

 

Meme Extreme

Guy Clinch | October 30, 2014
In this edition of Guy Clinch's podcast series on NoJitter, Guy takes an amusing stab at how ideas propagate based upon the concept of the meme first described by evolutionary biologist, Richard Dawkins.

Living With Lync: Where the SBC Fits In

Kevin Kieller | October 30, 2014
The concept is simple -- session border controllers let Lync users make calls to and receive calls from ordinary phones -- but do make sure you understand the basics.

 

Should the Mitel Purchase Offer Impact My Consideration of a ShoreTel System?

Melissa Swartz | October 29, 2014 |
What impact do the ongoing Mitel/ShoreTel acquisition developments have on an organization’s communications systems procurement?

Court Puts Employers on Notice About Mobile Use

Martha Buyer | October 29, 2014 |
What one California case, Cochran v. Schwan’s Home Service, says about reimbursement, and why you should pay attention, even if your business is located elsewhere.

ShoreTel Rejects Mitel Buyout Offer

Eric Krapf | October 28, 2014 |
Where do the two companies go from here -- and who else might jump in?

Unify Announces a Circuit Switch

Sheila McGee-Smith | October 28, 2014 |
Got your attention? Today Unify announced general availability of the solution formerly known as Project Ansible, and its sales strategy is worth a second look.

Can Unify's Circuit Make Mobile UC Sell?

Michael Finneran | October 28, 2014 |
Unify touts mobility as an important piece of Circuit, but how much uptake the mobile UC client gets will hinge on -- as always -- user convenience.

Unify's Circuit Enables a New Way of Working

Zeus Kerravala | October 28, 2014 |
After long last, we finally get to see what Unify has been working on for these past couple of years. Circuit is certainly different and is an enabler of shifting the way people work.

Unify's Circuit: Looking Toward a Single Pane of Glass

Brian Riggs | October 28, 2014 |
Formally unveiled today, Unify's long-awaited Circuit, nee Project Ansible, creates a closed enterprise social community with real-time communications that some businesses may find compelling.

Using Analytics Without Freaking Out Customers

Bryant Harland | October 28, 2014 |
As organizations turn to advanced analytics to better understand customer behavior, they'll have to tread carefully on privacy and "creepiness."
 

November 5, 2014
With video collaboration expected to surpass email as the top means to communicate by 2016, organizational leaders are tasked with building flexible collaboration infrastructures that meet the demands...
October 22, 2014
As enterprises migrate from prior generations of communications technology into the future of Unified Communications, almost everyone has to deal with multiple vendors' systems. In the past, you would...
October 8, 2014
Today's fast pace of business combined with an environment of constant change creates stress on even the highest performing organizations. Join us for this interactive webinar to learn how to successf...