Posts
Phil Edholm | April 17, 2015 |
When integrated with the SBC, WebRTC can help cloud contact centers simplify the task of routing Web-originated customer interactions to agents based on skills and context.

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Beth Schultz | April 16, 2015 |
Cloud-based communications supports a far-flung, multi-language operation and enables data-driven decision making at this global imagery marketplace.

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Michelle Burbick | April 14, 2015 |
ShoreTel extends UC to wearables with its Mobility Client application for the Apple Watch.

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Brian Riggs | April 14, 2015 |
Skype for Business Online promises to be a game changer -- not only for Microsoft, but also its partners, customers, and competitors.

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Sheila McGee-Smith | April 13, 2015 |
A pair of studies highlight the need for both companies and solution providers to revisit the breadth and quality of the self-service options they offer.

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Securing IoT -- Better Now Than Later

Gary Audin | April 17, 2015
Implementing IoT security is like buying insurance: the enterprise does not expect to file an insurance claim, but it must invest in insurance in case of a problem.

WebRTC, SBCs Meet Up in the Contact Center

Phil Edholm | April 17, 2015
When integrated with the SBC, WebRTC can help cloud contact centers simplify the task of routing Web-originated customer interactions to agents based on skills and context.

 

Peeling Back the Layers of Wiring Infrastructure

Matt Brunk | April 17, 2015
Cleaning up an infrastructure may not be on your list of most-exciting projects, but best practices dictate that you not ignore the chore, either.

Shutterstock Clicks With Cloud Contact Center

Beth Schultz | April 16, 2015
Cloud-based communications supports a far-flung, multi-language operation and enables data-driven decision making at this global imagery marketplace.

 

Monetizing Intellectual Property, The Cloud Way

Michelle Burbick | April 16, 2015
In his latest No Jitter podcast, Guy Clinch talks with Avaya and Cisco executives about how cloud is creating new business opportunities by breaking down technical boundaries.

Need Customer Service? Call? Email? Text? Carrier Pigeon?

Martha Buyer | April 16, 2015
Try as they might, companies often miss the mark in trying to deliver a great call center experience.

 

Stuck on CEBP? Here's How Middleware Can Help

Carl Blume | April 16, 2015 |
CEBP is part of what is redefining the limits of today's hyper-connected enterprise. Don't let legacy systems and processes get in the way.

Avaya Acquires KnoahSoft, Adds In-House WFO

Sheila McGee-Smith | April 15, 2015 |
Companies increasingly want workforce optimization integrated into their contact centers, as evidence in this latest industry acquisition.

Is True TCO Important?

J.R. Simmons | April 15, 2015 |
When does the "T" in TCO not really stand for "Total?" More significantly, how much does TCO really factor in for decision makers?

What's Going to Replace Email?

Eric Krapf | April 15, 2015 |
Email, with its standard envelope icon, doesn't exactly evoke the future of communications.

The Buyer’s Journey: Keeping Pace on Complex Decisions

Jim Burton | April 15, 2015 |
Today's rapidly changing business requirements present new opportunities -- and challenges -- for technology buyers and marketers.

4 Challenges Lying in the Wait of SDN

Andriy Shapochka | April 15, 2015 |
As with most innovations, challenges loom large with software-defined networking.

The Enterprise Value of the Apple Watch

Michelle Burbick | April 14, 2015 |
ShoreTel extends UC to wearables with its Mobility Client application for the Apple Watch.

Lync Online to Become Full-Fledged Hosted UC Service

Brian Riggs | April 14, 2015 |
Skype for Business Online promises to be a game changer -- not only for Microsoft, but also its partners, customers, and competitors.
 

May 20, 2015
The silo-ed PBX at the core of the legacy communications architecture no longer fits today's need for integrated enterprise, Web-based, and mobile communications, and this installed base is limiting e...
April 15, 2015
An explosion of application traffic threatens to overwhelm enterprise networks, and real-time traffic like voice and video can be the most endangered, and also the most threatening to other kinds of t...
March 25, 2015
Enterprise collaboration and communications tools are more fragmented than ever, and the proliferation of new approaches for collaboration is hindering productivity. Unified communications (UC) was su...