Posts
Sheila McGee-Smith | August 27, 2014 |
The two major components are Avaya upgrading HP contact centers and HP assuming service delivery of a significant portion of Avaya Private Cloud Services.

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Zeus Kerravala | August 28, 2014 |
By Lync-qualifying all of its indoor and outdoor 802.11ac products, from the entry level up to industrial-grade series, Aruba is supporting Lync in almost any environment.

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Michelle Burbick | August 25, 2014 |
A recent report from T3iGroup sheds light on Microsoft Lync Enterprise Voice deployments.

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Andrew Prokop | August 27, 2014 |
As different as communications and playing music on the ukulele might be, if you approach either one in a piecemeal, singular manner, you won't get the results you are looking for.

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Bryant Harland- Technology Analyst at Mintel | August 27, 2014
There is little doubt that embracing shadow IT will create some risk, but it also creates advantages, including giving employees access to a wider range of solutions and creating more opportunities to find new ways of doing things.

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Moving to the Cloud: The Contract

Gary Audin | August 29, 2014
You can't avoid it. You must look at the cloud for IT services. However, the cloud provider is not your employee. You do not have the same control.

Aruba Networks Hopes to Make Rain With Microsoft Lync

Zeus Kerravala | August 28, 2014
By Lync-qualifying all of its indoor and outdoor 802.11ac products, from the entry level up to industrial-grade series, Aruba is supporting Lync in almost any environment.

 

Avaya and HP Expand Cloud Relationship

Sheila McGee-Smith | August 27, 2014
The two major components are Avaya upgrading HP contact centers and HP assuming service delivery of a significant portion of Avaya Private Cloud Services.

Evaluating Vendor Proposals: There's a Better Way

J.R. Simmons | August 27, 2014
One of the many reasons consultants are hired is to bring an experience-based process to a technical selection when evaluating product purchases.

 

Building a User-Centric Approach to Shadow IT

Bryant Harland- Technology Analyst at Mintel | August 27, 2014
There is little doubt that embracing shadow IT will create some risk, but it also creates advantages, including giving employees access to a wider range of solutions and creating more opportunities to find new ways of doing things.

Your Communications System - Taking a Holistic View

Andrew Prokop | August 27, 2014
As different as communications and playing music on the ukulele might be, if you approach either one in a piecemeal, singular manner, you won’t get the results you are looking for.

 

Counterfeit Cisco Again

Gary Audin | August 26, 2014 |
Do know for sure that you do not have counterfeit or stolen Cisco products in your network?

Unified Communications, or Communications That's Unified?

Eric Krapf | August 26, 2014 |
A new service eschews coherent delivery of multiple functions drawn from a broad-based platform; it's a bunch of stuff pulled together in an almost ad hoc way, to produce a discrete function that's meant to be useful.

Microsoft Lync Enterprise Voice Deployment on the Rise?

Michelle Burbick | August 25, 2014 |
A recent report from T3iGroup sheds light on Microsoft Lync Enterprise Voice deployments.

One App, Multiple Channels: The Holy Grail

Edwin Margulies | August 25, 2014 |
We explore best practices in the orchestration of disparate customer contact channels on mobile apps.

'Cool Stuff' at SpeechTek 2014

Henry Dewing | August 22, 2014 |
At the end of SpeechTek, I saw a lot of great uses for voice recognition, but I also saw a lot of vendors thinking they could solve any and all problems with voice recognition.

Communications Failures

Matt Brunk | August 22, 2014 |
The factory, manual and provider seldom agree on all settings for the SIP trunk profiles and related hardware, so for those that install them to think that they will all concur is the first critical mistake in moving ahead.

How UC Vendors Could Make Collaboration Real

Tom Nolle | August 21, 2014 |
The vendors role may not be to do everything, but to orchestrate things to create the context of the job for the workers involved in the collaboration.

Data Center Outages; The Costs

Gary Audin | August 21, 2014 |
The average outage costs almost $700,000 per incident, according to a recent study.
 

September 10, 2014
Cloud solutions offer companies the unprecedented ability to forego the costly and painful process of updating their contact centers every few years in order to maintain some semblance of modernity, i...
August 27, 2014
Whether your organization has decided to move to the cloud, or you are considering the possibility, this webinar will help you cut through the all the "checklists" and give you four must-hav...
July 30, 2014
A myth persists that premise-based unified communications and contact center solutions are more secure than similar solutions in the cloud. Join this webinar to learn why that mode of thinking is outd...