Posts
Kevin Kieller | April 23, 2014 |
A well-planned and well-executed implementation of Lync should both allow you to take calls and video and conferences while on the beach, and also make you feel like you are in a tropical oasis every day.

CONTINUE READING...
Dave Michels | April 22, 2014 |
What if Microsoft and Google agreed to fork Android for the Enterprise and Consumer segments respectively?

CONTINUE READING...
Michael Finneran | April 22, 2014 |
The number and size of UC deployments rose last year, according to the Information Week survey.

CONTINUE READING...
Art Yonemoto | April 23, 2014 |
The Marathon bombing raised various wireless issues, from rumors of a government "kill switch" on the network, to how to gain priority service.

CONTINUE READING...
Brian Riggs | April 21, 2014 |
Question: When will Lync Online support Enterprise Voice? Short answer: Who knows?

CONTINUE READING...

Emergency Communications a Year After Boston Bombing

Art Yonemoto | April 23, 2014
The Marathon bombing raised various wireless issues, from rumors of a government "kill switch" on the network, to how to gain priority service.

Living with Lync: Relationship Advice

Kevin Kieller | April 23, 2014
A well-planned and well-executed implementation of Lync should both allow you to take calls and video and conferences while on the beach, and also make you feel like you are in a tropical oasis every day.

 

What Would Ayn Rand Say About Customer Engagement?

Neal Shact | April 23, 2014
Contact centers face the same challenge as the characters in "Atlas Shrugged": build off existing systems, or take advantage of the latest state-of-the-art possibilities.

Microsoft Android

Dave Michels | April 22, 2014
What if Microsoft and Google agreed to fork Android for the Enterprise and Consumer segments respectively?

 

UC Sales On the Upswing

Michael Finneran | April 22, 2014
The number and size of UC deployments rose last year, according to the Information Week survey.

Lync Online: Enterprise Voice out, PSTN calling in

Brian Riggs | April 21, 2014
Question: When will Lync Online support Enterprise Voice? Short answer: Who knows?

 

Hacking Through Back Doors

Gary Audin | April 18, 2014 |
As more breaches occur, security problems and their mitigation will continue to be a growth industry.

Brand Cramp?

Eric Krapf | April 18, 2014 |
By choosing a single brand identity for everything they do that’s UC, Microsoft makes it that much easier for decision-makers at the C-level and in the business units to understand their positioning.

Smart Boards Should Now Be A Core UC Component

Zeus Kerravala | April 17, 2014 |
Because the way we work today is significantly different from even a few years ago, smart boards now make a lot more sense for the enterprise.

Hoteliers Need Convergence

Matt Brunk | April 17, 2014 |
Seemingly, there remains a challenge for those left with the task of running hotels when it comes to managing networks.

inContact Innovates in Workforce Optimization and SMS

Sheila McGee-Smith | April 16, 2014 |
Context-aware SMS and a strong WFO integration story are the key innovations in the most recent release.

America, We Have a Problem

Tom Brannen | April 16, 2014 |
Complaints about deteriorating copper infrastructure are falling on tin ears.

21st Century Contact Center: Why MultiChannel Is a Must

Craig Walker | April 16, 2014 |
Your customers are your central focus, and you need to be able to communicate how they want.

CorvisaCloud Adds Platform Play to Contact Center Offer

Sheila McGee-Smith | April 15, 2014 |
Going beyond the current industry model, a new company aims to put a contact center application platform in the Cloud as a service.
 
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