Posts
Video
Dave Michels | December 08, 2016 |
Today just about every organization has some video engagement, but the level varies widely.

CONTINUE READING...
Unified Communications & Collaboration
Kevin Kieller | December 05, 2016 |
Favorable outcomes require more than even the deepest of understandings about the product ins and outs.

CONTINUE READING...
Contact Center/Customer Experience
Chris Vitek | November 30, 2016 |
A continuing look at how Salesforce intends to support communications as a feature within its Service Cloud

CONTINUE READING...
Systems Management/Network Design
Tom Nolle | November 29, 2016 |
My CIO surveys point to three primary factors, and even to a possible solution.

CONTINUE READING...
SIP/SIP Trunking
Andrew Prokop | November 28, 2016 |
If you want me to take notice of your SIP offer, tell me what you do that no one else is doing.

For more on this topic, view this webinar on demand, Extending VoIP: How to Leverage a Cloud Platform & SIP/SIP Trunking APIs

CONTINUE READING...

Team Collaboration Battle Intensifies over App Integration

Michelle Burbick | December 08, 2016
Workplace by Facebook makes a platform play, Microsoft Teams offers integration options, and Slack readies itself for the enterprise.

How Deep Is Your Video?

Dave Michels | December 08, 2016
Today just about every organization has some video engagement, but the level varies widely.

 

AI Systems: The Brains Behind the Bots

Robert Lee Harris | December 08, 2016
Artificial intelligence and machine learning technology hold a lot of disruptive potential for the enterprise.

The New Genesys: Juggling AWS and Azure

Sheila McGee-Smith | December 07, 2016
Aims to keep problems at bay by separating product management activities into discrete organizational units.

 

How Not to Repeat History of Failed Testing

Mike Burke | December 07, 2016
Testing before implementation is a crucial step that, when overlooked, can lead to fiasco.

Know Your Mitel Hybrid Options

Brian Riggs | December 06, 2016
The latest in an ongoing series on hybrid UC services...

 

Coming for Comms in 2017: Year of the Developer

Blair Pleasant | December 06, 2016 |
In this age of disruption, and with the rise of CPaaS and APIs, developers are taking on increased responsibilities and importance in the enterprise.

Success with Skype: Is Your Problem the Product or the Process?

Kevin Kieller | December 05, 2016 |
Favorable outcomes require more than even the deepest of understandings about the product ins and outs.

ALE Rainbow: What It Is and Isn't

Sheila McGee-Smith | December 05, 2016 |
ALE now offering next-gen communications solution as freemium software; enterprise version slated for early 2017 release

2017 Innovation Showcase: All About IoT

Dave Michels | December 05, 2016 |
The Enterprise Connect 2017 Innovation Showcase will put a spotlight on Internet of Things solutions for the enterprise.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | December 02, 2016 |
Today's collection of what's hot and happening includes news tidbits from Tata, ShoreTel, Cisco, Atlassian, Dialpad, Voss, and Toshiba.

SIP Trunk Equipment Still Needs Work

Gary Audin | December 02, 2016 |
PBX and SBC equipment providers continue to present problems for SIP trunking implementations, The SIP School's annual SIP survey shows.

Bad Voice: Untangling a Network Mess

Matt Brunk | December 02, 2016 |
Helping one company figure out why voice quality was so flaky

UCaaS on the Mind for AWS Watchers

Beth Schultz | December 01, 2016 |
Word on the street places UCaaS and video-enabled team collaboration on Amazon's cloud services to-do list.
 

December 14, 2016
Cloud UC is being rapidly adopted in the enterprise, but recent research has shown many organizations continue to be challenged with how to effectively integrate cloud in their existing UC ecosystem. ...
November 30, 2016
With cloud communications platforms and SIP/SIP trunking APIs, enterprises have the opportunity to embed real-time voice and video calling within business applications and processes while leveraging e...
November 9, 2016
Workers increasingly demand access to videoconferencing from any device, and from any Meanwhile, IT leaders struggle to support client downloads and plug-ins, and the network impacts of growing video...