Posts
Zeus Kerravala | April 17, 2014 |
Because the way we work today is significantly different from even a few years ago, smart boards now make a lot more sense for the enterprise.

CONTINUE READING...
Dave Michels | April 14, 2014 |
Microsoft has taken a fundamentally different approach in some key areas, and it's required some adjustment by enterprises.

CONTINUE READING...
Tom Brannen | April 16, 2014 |
Complaints about deteriorating copper infrastructure are falling on tin ears.

CONTINUE READING...
Marty Parker | April 15, 2014 |
Where's the crisis? It's simple: the communications industry is not ready for big data and analytics.

CONTINUE READING...

Hacking Through Back Doors

Gary Audin | April 18, 2014
As more breaches occur, security problems and their mitigation will continue to be a growth industry.

Brand Cramp?

Eric Krapf | April 18, 2014
By choosing a single brand identity for everything they do that’s UC, Microsoft makes it that much easier for decision-makers at the C-level and in the business units to understand their positioning.

 

Smart Boards Should Now Be A Core UC Component

Zeus Kerravala | April 17, 2014
Because the way we work today is significantly different from even a few years ago, smart boards now make a lot more sense for the enterprise.

Hoteliers Need Convergence

Matt Brunk | April 17, 2014
Seemingly, there remains a challenge for those left with the task of running hotels when it comes to managing networks.

 

inContact Innovates in Workforce Optimization and SMS

Sheila McGee-Smith | April 16, 2014
Context-aware SMS and a strong WFO integration story are the key innovations in the most recent release.

America, We Have a Problem

Tom Brannen | April 16, 2014
Complaints about deteriorating copper infrastructure are falling on tin ears.

 

21st Century Contact Center: Why MultiChannel Is a Must

Craig Walker | April 16, 2014 |
Your customers are your central focus, and you need to be able to communicate how they want.

CorvisaCloud Adds Platform Play to Contact Center Offer

Sheila McGee-Smith | April 15, 2014 |
Going beyond the current industry model, a new company aims to put a contact center application platform in the Cloud as a service.

Big Data and Analytics: A Crisis for Communications?

Marty Parker | April 15, 2014 |
Where's the crisis? It's simple: the communications industry is not ready for big data and analytics.

A Little More Voice (and UC) Over Wireless LANs

Michael Finneran | April 15, 2014 |
Voice over WLANs is still a challenge, but the Open Networking Foundation and the Wi-Fi Alliance are working on fixes.

Why Cloud for the Contact Center? Here's Why

Eric Krapf | April 15, 2014 |
The real benefits may still seem elusive to the broader enterprise communications, play, but Contact Center is another matter.

The Confusion Around Lync

Dave Michels | April 14, 2014 |
Microsoft has taken a fundamentally different approach in some key areas, and it's required some adjustment by enterprises.

Rave Reviews for Asterisk in the Contact Center

Billy Chia | April 14, 2014 |
A recent customer survey of Asterisk-based contact centers reports high customer satisfaction scores.

Fluke Networks: End-to-End Application Aware Network Performance

Matt Brunk | April 11, 2014 |
A key product integration promises more comprehensive troubleshooting for converged networks.
 
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April 24, 2014
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