Posts
Brian Riggs | August 30, 2016 |
Assuming Avaya's midmarket business weathers whatever tempest potential divestitures raise, hosted IP Office services could prove attractive UCaaS options.

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By Deb Boehling and Laura McDonald | August 30, 2016
Large business customers need to be well prepared lest they be sucked into the trap Verizon is setting with its "optimized" service-delivery platform.

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Brian Riggs | August 24, 2016 |
Microsoft might not be selling its Cloud Connector for hybrid Skype for Business environments as a hosted service, but others are.

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Chris Vitek | August 23, 2016 |
With WebRTC-based communications tools like Live Agent for real-time chat, Salesforce is knocking on contact center doors.

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Brent Kelly | August 03, 2016 |
You've deployed Cisco voice or video and Microsoft Skype for Business... now how do you make them interoperate?

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Know Your Avaya IP Office Hybrid Options

Brian Riggs | August 30, 2016
Assuming Avaya's midmarket business weathers whatever tempest potential divestitures raise, hosted IP Office services could prove attractive UCaaS options.

Avaya Releases R10 for IP Office

Dave Michels | August 30, 2016
Enhancements are important for premises deployments, but scream "cloud" as well.

 

Contract Games: How Verizon Rapid Delivery Turns Contracting on its Head

By Deb Boehling and Laura McDonald | August 30, 2016
Large business customers need to be well prepared lest they be sucked into the trap Verizon is setting with its "optimized" service-delivery platform.

Communications Assets: All Sweated Out or All Shook Up?

Eric Krapf | August 30, 2016
Now more than ever, enterprise communications decision-makers need to stay current on technology trends even as they craft near-term strategies.

 

In Search of the Blue Idea

Andrew Prokop | August 29, 2016
There are big, mind-blowing ideas out there waiting to be put into words, and eventually, practice.

Why a Virtual Customer Could Save Your Contact Center

Darc Rasmussen | August 29, 2016
Getting a customer's perspective on contact center performance is a must-do.

 

No Jitter Roll: This Week in Enterprise Communications

Beth Schultz | August 26, 2016 |
Today's collection of what's hot and happening focuses on UC, video, and SD-WAN integration initiatives from RingCentral, Vidyo, and Talari Networks.

Collaboration Is a Behavior, Not a Technology

Gary Audin | August 26, 2016 |
With organizational silos, employees can become insular and distrustful of other employees or departments; collaboration is the answer.

DOCSIS 3.1: Give Me More

Matt Brunk | August 26, 2016 |
'More' means greater revenue for cable operators and more -- much more -- bandwidth for customers.

UCaaS Going Strong

Beth Schultz | August 25, 2016 |
As cloud communications providers expand their reach and enhance their offerings, enterprises increasingly see UC as a viable cloud service option.

Buying CCaaS: Brand Name vs. White Label

Sheila McGee-Smith | August 25, 2016 |
When evaluating prospective service providers, ask: Whose cloud contact center software is that?

Productivity Enhancement: Where Are We Now?

Tom Nolle | August 25, 2016 |
This second in a three-part series on productivity takes a look at why collaborative enhancements and mobile empowerment still fall short despite their benefits.

Is SD-WAN Right for You?

Zeus Kerravala | August 25, 2016 |
To hear vendors tell it, SD-WAN technology is the panacea to all network woes, but that doesn't mean you should rush into a deployment.

Hybrid Skype for Business: Service Providers Enter the Game

Brian Riggs | August 24, 2016 |
Microsoft might not be selling its Cloud Connector for hybrid Skype for Business environments as a hosted service, but others are.
 

September 15, 2016
Over the past few years, unified communications has promised to improve employee efficiency and bring disparate communication modes together. But the end result has been vendor lock-in and limited fle...
August 24, 2016
The modern workplace has undergone significant change, and traditional ways of communicating and getting work done are no longer effective. These days, working smarter and more effectively is the diff...
August 10, 2016
Enterprises are increasingly considering Unified Communications as a Service (UCaaS) as the basis for their communications infrastructure strategy going forward. But some have been reluctant to commit...