Posts
Beth Schultz | April 27, 2015 |
Since launching six months ago, the in-room video system startup has seen rapid uptake, with video call volumes heading toward 1 million minutes weekly.

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Eric Krapf | April 23, 2015 |
Just-announced Rapport platform offers cloud-based, next-gen architecture for large enterprises.

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Michael Finneran | April 22, 2015 |
Google's Mobile-Friendly strategy and Samsung's Galaxy S6 Edge marketing highlight the difference.

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Robin Gareiss | April 21, 2015 |
Cost savings may not occur with cloud UC, but there are other hidden benefits, research shows.

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Brian Riggs | April 14, 2015 |
Skype for Business Online promises to be a game changer -- not only for Microsoft, but also its partners, customers, and competitors.

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RingCentral Contact Center… Powered by inContact

Sheila McGee-Smith | April 27, 2015
RingCentral taps inContact as contact center partner, enables seamless on-net calling from one cloud to the other.

Highfive In-Room Video Use Growing Like Gangbusters

Beth Schultz | April 27, 2015
Since launching six months ago, the in-room video system startup has seen rapid uptake, with video call volumes heading toward 1 million minutes weekly.

 

Customizing Solutions with Web Services

Andrew Prokop | April 27, 2015
Web services like those offered by Avaya Aura System Manager allow solution customization while adding value to an enterprise's investment.

Is Your Contact Center Ready for the IoT?

John Cray | April 27, 2015
While the Internet of Things is largely about decreasing human involvement, the opposite will be true in the contact center.

 

WebRTC, Collaborative Ease Make for UC 'Coolness'

Beth Schultz | April 24, 2015
Gartner focuses on enhancing the collaboration experience with customers and employees in picking its cool UC vendors for 2015.

Security in the Open Office

Gary Audin | April 24, 2015
Open office security can be improved with employee training and the creation of good business procedures -- but you must understand the risks first.

 

Bell Labs Continues to Change Our World

Matt Brunk | April 24, 2015 |
10 Gbps over DSL and 5G wireless are two technologies reshaping communications as we know it.

The Management Dimension of Populism

Tom Nolle | April 23, 2015 |
In our populist future, the easy management vision falls apart for two reasons: scale and virtualization.

ALU Jumps Back into Enterprise Communications

Eric Krapf | April 23, 2015 |
Just-announced Rapport platform offers cloud-based, next-gen architecture for large enterprises.

5 Important Things to Know About E-Rate

Zeus Kerravala | April 23, 2015 |
If we don’t start changing the way students interact with one another, then making the shift in the workplace is always going to be an uphill battle.

Cost Is Always Important… But...

Eric Krapf | April 22, 2015 |
An accurate TCO calculation can give you an objective way to compare solutions, but it's also true you need to consider other important factors -- like agility.

Mobile: Google Gets It, Samsung Not So Much

Michael Finneran | April 22, 2015 |
Google's Mobile-Friendly strategy and Samsung's Galaxy S6 Edge marketing highlight the difference.

Integrating Applications to Boost Experience

Tom Brannen | April 22, 2015 |
The real transformational explosion predicted for this time period will not come out of products or technology, but by the convergence of applications.

Cloud VoIP, Analytics Deliver for Domino's Franchisee

Beth Schultz | April 21, 2015 |
Store by store, MAR Pizza is seeing call performance improvements as it migrates from legacy PBXs to cloud-based communications.
 

May 20, 2015
The silo-ed PBX at the core of the legacy communications architecture no longer fits today's need for integrated enterprise, Web-based, and mobile communications, and this installed base is limiting e...
April 15, 2015
An explosion of application traffic threatens to overwhelm enterprise networks, and real-time traffic like voice and video can be the most endangered, and also the most threatening to other kinds of t...
March 25, 2015
Enterprise collaboration and communications tools are more fragmented than ever, and the proliferation of new approaches for collaboration is hindering productivity. Unified communications (UC) was su...