Michelle Burbick
Michelle Burbick is the Associate Editor and a blogger for No Jitter, UBM Tech's online community for news and analysis...
Read Full Bio >>

Michelle Burbick | April 10, 2017 |


Twitter Chat: Top Takeaways from Enterprise Connect 2017

Twitter Chat: Top Takeaways from Enterprise Connect 2017 Join our live Enterprise Connect Twitter chat on Wednesday, April 12, from 4 to 5 p.m. ET, using the #ECchat hashtag.

Join our live Enterprise Connect Twitter chat on Wednesday, April 12, from 4 to 5 p.m. ET, using the #ECchat hashtag.

Enterprise Connect Orlando 2017, which ran March 27 to 30, was a whirlwind event, chock-full of enterprise communications educational content and vendor news.

So what did you miss?

  • Justin Haefner, a collaboration architect with Medtronic, take home the largest prize in the TADHack-mini Orlando hackathon that took place the weekend leading into and coincident with Enterprise Connect. This first-time hacker created a communications-enabled app for helping families take care of elder health needs. He calls the app Elder Connected Care.
  • We kicked off our first future-focused conference-within-a-conference, Enterprise Communications & Collaboration 2020, which drew large crowds of enterprise folks looking to plan their strategies for communications systems for the next three years.
  • In a keynote presentation, Microsoft rolled out enhancements to Skype for Business within Office 365, including advanced calling features like auto attendant and call queues. In addition, keynoter Rob Markezich, corporate VP, Office 365, demoed the new Microsoft Teams product for team collaboration.
  • Cisco made four product announcements during its keynote. Jens Meggers, SVP and GM for the Cloud Collaboration Technology Group, unveiled the Cisco Spark Room Kit Series, opened up security keys to Spark customers, enhanced Spark Hybrid Media Services, and rolled out Spark Care. Cisco also won Best of Enterprise Connect 2017 for its Spark Board 55.
  • Amazon Web Services made a splash with its entrance to the enterprise contact center space, revealing Amazon Connect during its first Enterprise Connect keynote, led by Gene Farrell, VP, AWS Enterprise Applications.
  • Twilio CEO and co-founder Jeff Lawson, who took to the stage for Twilio's first Enterprise Connect keynote, discussed the value an API-driven build-it-yourself approach can bring to the enterprise.
  • Google delivered its third Enterprise Connect keynote, this time led by Scott Johnston, director for real-time communications in G Suite. He demoed the newly revealed Hangouts Chat and Hangouts Meetings apps, as well as Google's interactive whiteboard, Jamboard.

And that's just a start on some of the notable developments coming out of the event.

Every year, we conclude Enterprise Connect with a locknote in which we ask many of the subject matter experts (SMEs) who have helped lead the conference sessions to discuss the week and exchange ideas about what they learned. The discussion always generates lots of good analysis that helps frame the current state of the enterprise communications space. It's my favorite part of the event! This year's group of experts were:

If you missed Enterprise Connect or the locknote, you're not out of luck. This year, we're taking the locknote into the digital realm, and bringing back many of our SMEs to discuss the top takeaways from the event. Many of our locknote participants will be on hand, Wednesday, April 12, from 4 to 5 p.m. ET, to continue the #EC17 discussion, while looking ahead to next year. We'll be chatting about the keynotes, the impact of new services like Amazon Connect, how team collaboration is picking up in the enterprise, how technologies like IoT and AI/analytics will be making their mark moving forward, and more!

We'd love No Jitter readers and Enterprise Connect attendees/followers alike to participate in Wednesday's Enterprise Connect (@enterprisecon) Twitter chat, "ICYMI: Top Takeaways from Enterprise Connect 2017." Join us from 4 to 5 p.m. ET, and get your questions in front of the leading SMEs in enterprise communications and collaboration. Bring your questions, comments, and experiences, and take part in the live online discussion by using the hashtag #ECchat on each of your tweets.


Follow Michelle Burbick and No Jitter on Twitter!


April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.