Michelle Burbick
Michelle Burbick is the Associate Editor and a blogger for No Jitter, UBM Tech's online community for news and analysis...
Read Full Bio >>

Michelle Burbick | March 03, 2017 |


No Jitter Roll: This Week in Enterprise Communications

No Jitter Roll: This Week in Enterprise Communications This week's collection includes news from Enterprise Connect, Google, AWS, Twilio, VeloCloud, West, and Dolby.

This week's collection includes news from Enterprise Connect, Google, AWS, Twilio, VeloCloud, West, and Dolby.

And the countdown is on -- T-23 days to Enterprise Connect! Preparations have been well underway for months now, and we're prepping our lists of must-attend sessions and trends to watch for while in Orlando, Fla., for the week. To provide a little extra prep, we held a Twitter chat this week to demystify communications APIs and how they are changing the world of enterprise communications as we know it. Our guest, Mark Winther, group vice president and consulting partner at IDC, answered all sorts of questions and whetted our appetite for the full Communications APIs track at Enterprise Connect.

In case you missed the chat, check out the Storify synopsis here. Take a read through some of the 140-character nuggets of wisdom and get ready to dive into communications APIs in greater depth at Enterprise Connect. If you haven't yet registered for Enterprise Connect, taking place March 27 to 30, do so now using the code NOJITTER to receive $300 off an Entire Event or Tue-Thu Conference pass or get a free Expo Plus pass. Act now -- today's the last day for the Early Bird Rate!

And now, let's go through some of the other news you may have missed this week in enterprise communications.

Google Makes Collaboration Moves
Google quietly launched an enterprise-focused meeting tool this week, perhaps by mistake. On Wednesday, a report emerged that a new HD video meetings app, called Meet by Google Hangouts, briefly appeared in the App Store before being pulled. You can see the Web application at, though, which looks similar to the Hangouts landing page. Based on screen captures taken before details were removed, Meet appears to be a business-focused alternative to Hangouts that can support HD video meetings with up to 30 participants.

When Google rebranded Google Apps for Work as G Suite back in September, it noted that it was working on a team-friendly version of Hangouts, as TechCrunch reported. The company also shuttered its Google+ Hangouts API in January, telling developers that it was shifting its focus to enterprise use cases. Also in January, Google acquired Sweden-based Limes Audio, saying it planned to use the technology to improve the audio quality in Hangouts.

Questions remain about Meet by Google Hangouts -- will it replace Hangouts in the G Suite portfolio? Will Google eventually shut down Hangouts? When will the app be ready for real? Hopefully answers for these questions will soon be known.

Cloud Down: Massive Outage Hits AWS
As widely reported, Amazon's Web servers went down on Tuesday, knocking many popular websites, particularly on the East Coast, offline. At the time of the outage, which lasted for about five hours, Amazon took to Twitter to provide information as it investigated the root cause, which turned out to be a typo made by an authorized Amazon employee when entering a command that was supposed to affect just a small number of servers. Given AWS's scope, the restart process took longer than expected, Amazon said. And of course it has issued an assurance that it will work to ensure that another large-scale outage can't be caused by a simple human error.

Gene Farrell, vice president of enterprise applications at AWS, is set to take to the Enterprise Connect stage on Tuesday, March 28, at 11:30 a.m. ET, to deliver the company's first keynote at this event.

Twilio Brings On New COO
Cloud communications platform company Twilio announced this week that George Hu has joined the as COO, responsible for overall operational execution and go-to-market activities. Hu comes to Twilio from Salesforce, where he also served as COO, and he will report directly to CEO Jeff Lawson, another first-time Enterprise Connect keynoter. Lawson will take the stage on Tuesday at 10:45 a.m. ET, just ahead of Farrell.

VeloCloud Makes SD-WAN Moves
VeloCloud this week raised $35 million in a Series D financing round that brought in new and existing investors, including Hermes Growth Partners, Telstra Ventures, Khazanah Nasional Berhad (the strategic investment fund of the Government of Malaysia), New Enterprise Associates, Venrock, March Capital Partners, and Cisco Investments. VeloCloud said it plans to leverage the money to expand business, capacity, and operations as it ramps up new SD-WAN product development, increases marketing, and supports larger customer rollouts. VeloCloud has raised $84 million in total funding.

In other news, VeloCloud has partnered with NetFoundry, a new venture of Tata Communications, and will interoperate with the NetFoundry platform. NetFoundry's software provides packet routing across Tier One Internet connections, enabling the optimization of application delivery of SaaS, cloud, and IoT services. The integration enables NetFoundry customers to connect branch offices to the NetFoundry Platform and VeloCloud customers to take advantage of the NetFoundry optimization capabilities.

West UC, Dolby Team
West's Unified Communications Services and Dolby Laboratories have partnered on the launch of InterCall Reservationless-Plus with Dolby Voice, a solution aimed at providing enhanced audio quality while on VoIP networks. Specifically, West's InterCall Unified Meeting 5 and InterCall MobileMeet -- in addition to partner solutions like Cisco WebEx -- integrate with Reservationless-Plus with Dolby Voice. Users of West's conferencing solutions can now get the Dolby Voice audio experience from the desktop, mobile devices, or in meeting rooms.

Reservationless-Plus with Dolby Voice is available to North America customers initially, but the plan is to extend the offering to the EMEA and APAC regions later in 2017.

Follow Michelle Burbick and No Jitter on Twitter!


April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.