Eric Krapf
Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the...
Read Full Bio >>

Eric Krapf | February 07, 2017 |


Avaya Customers: Calling in Backup

Avaya Customers: Calling in Backup Join UC consultant Steve Leaden and attorney Andrew Brown for an interactive Q&A and up-to-the-minute status report breakout session at Enterprise Connect.

Join UC consultant Steve Leaden and attorney Andrew Brown for an interactive Q&A and up-to-the-minute status report breakout session at Enterprise Connect.

If you're an enterprise that has any significant amount of Avaya gear in your network, you've almost certainly taken note of the company's Jan. 19 Chapter 11 bankruptcy filing, and you've likely begun to investigate what that event means for you, your organization, and the end users you serve. Most of the best information on the Web, I must say, can be found from No Jitter bloggers: Phil Edholm has shared his perspective as one who had lived through the Nortel bankruptcy; Sheila McGee-Smith gave the contact center-based view; and Zeus Kerravala offered his suggestions about how the company should proceed.

But in terms of sheer practical heft, you can't beat Steve Leaden's post, "Avaya Users: Time to Build Your Contingency Plans." Steve's a veteran consultant who has a wealth of experience with Avaya installations, and his article reflects that depth of knowledge. He strikes what I think is the most sensible balance when it comes to weighing the possible outcomes, and how they may affect you. He wrote:

    With Avaya in Chapter 11, all owners of Avaya equipment have some level of risk. Enterprise customers need to do their due diligence and, while hoping Avaya remains intact, plan for the worst. The goal is to minimize business disruption.

Steve went on to say, "If your organization is an Avaya customer, note that the contingency plan should not deter it from doing business with Avaya as usual during this period." But the responsible thing is to have a plan for any eventuality. Furthermore, Steve pointed out, many organizations developing Avaya-specific contingency plans should realize the side benefit of generating a current and complete understanding of their entire communications environment -- a perspective that could be invaluable as they move toward whatever their next generation of communications might be, and with whichever strategic vendor or vendors they end up using.

But as thorough as Steve's post is, no single article can cover every scenario or be sure it's addressing a specific issue you might have within your enterprise. That's why I'm very pleased that Steve has agreed to lead a breakout session on the status of Avaya, which will take place on the first afternoon of -- Monday, March 27, at 2:00 to 3:00 p.m. (revised time from original posting). Andrew Brown, an attorney with LB3 Law, a firm that advises large enterprises on procurements, will join Steve on the panel. You should definitely check out a podcast that Andrew participated in with his LB3 colleague Kevin DiLallo and Joseph Schmidt, a consultant with LB3 affiliate TechCaliber Consulting. The trio offered their insights on the Avaya bankruptcy and provided the same balanced perspective that Steve offered No Jitter readers.

Though Steve and Andrew will take some time at the start of this session to level-set and offer their views, we've asked them to set aside most of the hour for answering questions from the audience. As of today, we don't know what exactly will be going on with the Avaya bankruptcy when we gather seven weeks from now in Orlando. So the discussion will go wherever the facts as known on March 27 take us, led by two of the best experts we know in helping you do what's right for your enterprise in the wake of the Avaya bankruptcy.

I'm planning to be in the room for that session, and I hope you can make it as well. You can get more information on Enterprise Connect here, and register here using the code NOJITTER to receive $300 off an Entire Event pass or a free Expo Plus Pass. I'm looking forward to seeing you there.

Follow Eric Krapf and No Jitter on Twitter and Google+!
Eric Krapf on Google+


April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.