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Michelle Burbick
Michelle Burbick is the Associate Editor and a blogger for No Jitter, UBM Tech's online community for news and analysis...
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Michelle Burbick | March 01, 2016 |

 
   

This Month on No Jitter: SIP Trunking, Cloud Contact Center, UC Management Webinars on Deck

This Month on No Jitter: SIP Trunking, Cloud Contact Center, UC Management Webinars on Deck New opportunities to learn and engage around SIP trunking, customer experience, and UC management.

New opportunities to learn and engage around SIP trunking, customer experience, and UC management.

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Fresh on the heels of our February webinars on understanding UCaaS and looking beyond the customer journey, No Jitter and Enterprise Connect are hosting another three opportunities this month to learn about and engage around additional hot topics in communications: SIP trunking, customer experience, and UC management.

Get SIP Smart

Tomorrow, March 2, we'll be hosting "Get SIP Smart: How to Avoid the Top SIP Trunking Gotchas," a webinar aimed at helping attendees understand and avert top SIP trunking issues. For the hour, Cindy Whelan, principal analyst, business network and wholesale services at Current Analysis will join RJ Gazarek, solutions marketing manager at XO Communications, in an overview of SIP trunking problems and solutions.

Cindy and RJ will go over some of the main takeaways from The SIP School's "SIP Survey 2015," identifying the top pitfalls, or gotchas, and outlining strategies to better ensure a seamless SIP installation. They will discuss common configuration mistakes, necessary service provider testing and documentation, and important questions to ask when vetting SIP providers.

Register now for this XO Communications-sponsored webinar, taking place March 2 from 2:00 to 3:00 p.m. ET, and learn how to maximize your SIP investment by scouting out and fixing SIP mistakes before they affect your network.

Using the Cloud to Transform Customer Experience

Next up, on Wednesday, March 16, join contact center guru Sheila McGee-Smith, founder and principal analyst of McGee-Smith Analytics, and Scott McDonald, VP of customer interaction solutions at inContact, to learn how the cloud can help transform the customer experience.

In this webinar, "Transforming Customer Experience with the Cloud," you'll learn how critical the customer experience is to staying competitive in the market. Today's customers are always on, and have more choice and more voice than ever before. This means that winning one-on-one interactions is business critical.

Sheila and Scott will discuss what tools and processes can help businesses transform the customer experience. Specifically, they will share their insight on how the cloud can enable customers to connect in the ways they want, including through self-service alternatives. In addition, they will talk about how to bring agent monitoring and training into the omnichannel world, and how utilizing the cloud can aid in establishing a framework for customer engagement in an Internet of Things-driven future.

Register now for this inContact-sponsored webinar, taking place Wednesday, March 16, from 2:00 to 3:00 p.m. ET, and discover how to enhance the customer experience and optimize customer service operations.

Moving Forward

In the works for Wednesday, March 30, is a Unimax-sponsored webinar focused on UC management. Mark your calendars, and stay tuned for details.

As moderator for these live webcasts, I get to witness first-hand our attendees engaging with analysts and subject matter experts -- and it's a beautiful thing! I look forward to sharing these educational opportunities with you as you explore ways to improve your enterprise communications.

Follow Michelle Burbick and No Jitter on Twitter!
@nojitter
@MBurbick





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Enterprise Connect Orlando 2018
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