SHARE



ABOUT THE AUTHOR


Rickard Hansson
Rickard Hansson is the founder and CEO of Incentive. With more than 15 years of experience in the IT industry,...
Read Full Bio >>
SHARE



Rickard Hansson | January 19, 2016 |

 
   

4 Trends Leading UC into 2016

4 Trends Leading UC into 2016 By recognizing these trends, businesses can transform their work environments and reap the rewards of improved communication and collaboration.

By recognizing these trends, businesses can transform their work environments and reap the rewards of improved communication and collaboration.

Traditionally, workplace communication involved long in-person meetings or conference calls that seemed to hinder productivity rather than boost it. Unified Communications (UC) solutions changed that by making it easier for employees to collaborate, helping transform the workplace.

However, solutions that focus on just one specific feature, such as instant messaging or file sharing, are no longer enough to support teams that have to work together effectively. In 2016, businesses will realize the need for a complete UC solution that includes calling, private and group chat, video conferencing, and more.

Because workplace technology continues to evolve, the UC space will start to see several trends leading businesses into the new year.

1. UC Will Give Email a Break

2016 will see a shift away from email as the primary means of communication between colleagues and team members. Although email will still be predominantly utilized for outgoing messages, internal communication thrives on the quick response that email simply can't accommodate in real-time, like a UC solution. In most workplaces today, you'll likely find some form of instant messaging platform.

By bringing team members together instantly, you can get everyone on the same page, reduce the need for time-consuming meetings or back-and-forth emailing, and, most importantly, enhance productivity, as detailed in this XO Communications report.

2. Cross-Team Collaboration & Knowledge Sharing Will Be Encouraged

Get ready to see more businesses encouraging teamwork and collaboration in order to take advantage of the collective brain trust of their employees. Although some businesses are already taking a cross-team approach, there are still many that retain their traditional working structure where different teams work mostly amongst themselves.

One study suggests six competitive advantages produced by cross-functional teams: speed, complexity, customer focus, creativity, organizational learning, and a single point of contact for information and decisions about a project or customer. As work becomes more complicated, a much more collaborative approach is required for reaching that next level of success.

3. Single-Feature Solutions Will Shift to All-in-one Platforms

Most UC solutions today focus on a few different basic features that help employees communicate with one another and with external stakeholders. But in order to truly work together and be more productive, solutions need to go beyond simply enabling communication; they need to enable true collaboration.

Enterprises are actively on the lookout for a single platform that combines all of the collaboration features they need to increase productivity and work together efficiently. Features such as wikis, blogs, document collaboration, file sharing, instant messaging, video conversations, social UX, and others co-existing in one centralized platform makes it easy for employees to effectively collaborate. Having everything under one roof makes it so much easier to track down anything in your business.

4. Remote Communication Will Be Significant

A distributed workforce gives businesses an entirely different dimension, as technology enables us to work anywhere, any time, and on any device. Because of this shift in how we work, businesses will have to ensure they're providing their employees all the tools they need to stay connected no matter where they are.

In fact, the remote workforce has grown 103% since 2005 and 6.5 percent in 2014, according to Global Workplace Analytics data. Video conferencing will increasingly replace in-person meetings, and document collaboration will be key in enabling employees to work together remotely or on-the-go.

Once businesses realize the significance of these trends, they will be able to truly transform their traditional workstyle and environment, creating more effective communication and collaboration among their workforce.

To learn more about unified communications, come to Enterprise Connect 2016, taking place March 7 - 10 at the Gaylord Palms in Orlando, Fla. Explore the full conference program here, and register now with code NJPOST to save $200 off the current conference price.





COMMENTS



Enterprise Connect Orlando 2017
March 27-30 | Orlando, FL
Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Special Offer - Save $200 Off Advance Rates

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

March 8, 2017

Enterprise IT's ability to innovate is critical to the success of the business -- 80% of CIOs agree. But the CIO role has never been more challenging than it is today, with rising operational respo

February 22, 2017

Sick of video call technology that make participants look like they're in the witness protection program? Turns out youre not alone. Poor-quality video solutions can give users an unprofessional ap

February 7, 2017

Securing voice communications used to be very simple since it was generally a closed system. However, with unified communications (UC) you no longer have the walled protection offered by a dedicate

February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.