SHARE



ABOUT THE AUTHOR


Marty Parker
Marty Parker brings over three decades of experience in both computing solutions and communications technology. Marty has been a...
Read Full Bio >>
SHARE



Marty Parker | February 25, 2015 |

 
   

Interoperability Angst Diminished

Interoperability Angst Diminished As we'll hear at Enterprise Connect 2015, advancement via middleware is just one of the many interoperability breakthroughs for enterprise communications.

As we'll hear at Enterprise Connect 2015, advancement via middleware is just one of the many interoperability breakthroughs for enterprise communications.

Five and 10 years ago, interoperability seemed to be the biggest whine, the loudest outcry in enterprise communications. I know, since I teamed up with several of my peers to present the interoperability sessions at the respective VoiceCon and Enterprise Connect conferences in those years; the disconnects between presenters and audiences were palpable.

This year, however, two breakthroughs should bring the interoperability complaints down in volume, if not even put smiles on customers' faces: gateways and cloud services. We are going to hear a lot about these two solutions in Orlando during the Enterprise Connect 2015 panel, "Will Middleware Solve the Interoperability Problem?", taking place on Monday, March 16, at 9 a.m.

First, why do we care about interoperability? Same reasons as always -- time and money!

On the money front, we care because enterprises want to use what they already own in combination with the new things showing up in the market. They have no tolerance for having to buy a completely new IP-PBX system or to replace all of the video room systems just to provide enhanced mobility, collaboration, or communications-enabled apps for specific groups of customers and users.

As for time, we care because replacing legacy systems before new features are delivered wastes a huge amount of it. We also care because a complex, on-premises integration can consume massive amounts of valuable staff time, often bringing other projects to a screeching halt. Ouch!

Second, how are we solving these problems? The answer is that talented product teams are building, testing and packaging integrations as middleware. You, know, this is software and connecting protocols that sit in the middle between that legacy PBX or video room system and the shiny new communications applications and devices that you'll hear about and see in all of the Enterprise Connect 15 keynotes and exhibits.

Here are a few teasers from each of the two breakthroughs:

    Oracle and Sonus Networks will show us how they are pre-testing standards-based protocols with major communications vendors – from the legacy leaders to the shiniest new startups – so that enterprises can come to either of them as a one-stop interoperability shop. They can create routes from, say, a PBX using analog lines or T-1 trunks to a new communications-enabled customer service Web site based on SIP or WebRTC modules -- and, they can do this without forcing a costly upgrade of that installed PBX. Or they can simplify and streamline your upgrade to a new IP-PBX or UC system by providing gateways to those must-have analog lines for fax machines and safety phones while you save money on new user licenses and can focus your time on the new UC features -- you know, the things that really matter to your users and your business!

    Acano and StarLeaf will show us that the "battles of the video vendors" are fast becoming the black-and-white movies of the past. If vendor A is offering H.323 while vendor B is offering H.264 or even H.265, it's no sweat for these guys. They will make this look like your best day with Legos. Just link up vendor A on one side and vendor B on the other, then, "Voila!," you have video connectivity across your locations, or with your customers and partners. Since both companies offer their services from the cloud, you don't have to install and operate a lot of gear -- just connect the media and signaling streams using digital bandwidth. You'll hear about even more of these mix-and-match options in the session.

    Avaya will highlight middleware that is provided as part of IP-PBX systems. This will place more emphasis on developing communications-enabled applications, where the interoperability is with the business application software and websites, with similarities to the standards-based gateways such as those mentioned above.

We think this advancement via middleware is just one of the many breakthroughs in enterprise communications architectures that you'll hear about at Enterprise Connect this year. If you're interested in saving time and money while you thrill your users and put some bucks on the bottom line, be sure to be in our session, "Will Middleware Solve the Interoperability Problem?", on Monday, March 16. See you there!

Register now to attend Enterprise Connect 15 and use the code NJSPEAKER to receive $300 off an event pass.





COMMENTS



August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.