Cyber Crime Economics
The longer a company goes without experiencing an attack, the more complacent it becomes and less likely to adhere to proper security procedures.
Cyber crime is all around us, and the cost to the enterprise for cyber attacks keeps rising. The time to resolve and fix the attacks is not decreasing much. These are the conclusions of the HP-sponsored "2014 Cost of Cyber Crime Study: United States" produced by the Ponemon Institute. All the graphics in this blog are from the Ponemon report.
Where Does the Money Go?
There are numerous expenses incurred when an enterprise has been attacked or even simply thinks it has been attacked:
- The technologies and staff used to monitor the infrastructure to detect attacks
- The IT and possibly consultant time to investigate and deliver the incident response
- The effort to recover from the attack (IT + consultant time and any new technologies installed to prevent future attacks)
- Post attack loss of revenue and profit
- Expenses to regain customers who may leave the enterprise products or services because of the attack
Although many of the publicly known attacks have been on financial institutions, no industry is immune. It turns out that attacks against energy and utilities companies have encountered the highest costs, with defense the second highest costs. Specifically, the average cost of cyber crime per company has increased 95% in 4 years, growing from $6.5 million in 2010 to $12.7 million in 2014. The chart below shows that FY 2014 attacks have cost more than the annualized costs for the last five ears.
Clearly, costs keep rising, and I expect this to continue. This will be the case as attackers become ever more sophisticated in developing the attacks. Many attacks have been so well designed and implemented that they are not even discovered for months (as we have witnessed in the retail industry).
What Are the Crimes?
There is no shortage of attack modes. The most common are viruses, worms, and Trojans; malware is a close second. (See the chart below.) The specific cyber crimes that Ponemon focused on are:
- Taking intellectual property
- Stealing financial institution customer account data
- Distributing viruses, worms and Trojans
- Collecting confidential information and posting it publically
- Interrupting infrastructure such as utilities, air traffic control, and ground traffic control systems as examples
Time to Resolve
One of the most worrisome conclusions of the Ponemon report is that the time to resolve attacks is so long. At the top of the list of threats is the "insider," the person or persons who create attacks against their own organization. This kind of attack means that the security clearances that are conducted by the enterprise have to be improved. It also means that unhappy personnel have to be identified early because they may attack the enterprise as reprisal for some perceived injustice. The enterprise cannot assume that once the employee or contractor has been approved for a certain security level that the employee/contactor will remain as a low security risk.
When the enterprise hires contractors, the contractor organization should be held legally and financially liable for the actions of the contractor's employees. If the contractor does not step up and guarantee the security of its employees, then that contractor should not be used where security is important to the enterprise. Check with your lawyers to see what security assurances can be required of contractors.
Since so many organizations are now using cloud services, your lawyers should thoroughly analyze cloud agreements to ensure that your organization is protected. When there is a security issue, knowing what the cloud provider will do, in what way they will respond, and how fast they will take action are major concerns.
The graphic above shows that in most cases, the resolution time for 2014 attacks is slightly shorter than the average for the last five years. Most of the other attacks have to do with lax employee procedures and poor security training.
When I was in Air Force Intelligence, we would conduct security investigations every quarter, even if no security violations occurred. I would perform my investigation on departments outside my organization so that there would be as unbiased an assessment as possible. The periodic investigations also meant that everyone was regularly reminded of our security obligations.
Budget for the Worst, Hope for the Best
Budgeting for security is akin to self-insurance. You don't want to spend money needlessly, but on the other hand, an attack can be devastating for the enterprise. The security staff and consultants should not be the subject of budget cutting. Just because you have resisted attacks in the past is no assurance that the enterprise will resist attacks in the future.
Attack methods are always evolving. Unfortunately, many of the old attack methods are also still successful. User and IT staff will turnover, requiring training and evaluation of the new employees. The longer a company goes without experiencing an attack, the more complacent it becomes and less likely to adhere to proper security procedures.
Look at the costs incurred by your industry. It will be far cheaper to budget 20% of the potential losses than it is the pay for the attacks after the fact. A tight budget may satisfy the CXOs but when an attack occurs, you may lose your job even though you were not provided with enough resources to have prevented an attack.
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