Sponsored Post: WebRTC in the Enterprise
If you plan on introducing WebRTC to your enterprise, make sure to take the following steps.
The following post is excerpted fom the white paper, "WebRTC in the Enterprise," authored by Tsahi Levent-Levi and sponsored by Voxbone. The full white paper is available here for download.
WebRTC is a new technology that has gained huge popularity across industries. It is available today under certain restrictions, and is capable of supporting many different use cases.
Within the enterprise, WebRTC fits well in the contact center and unified communications, introducing an evolutionary progress to the existing systems. There are vendors who are experimenting with WebRTC, pushing the envelope and redefining communications for the enterprise.
Introducing WebRTC to an enterprise comes with its own set of challenges. Depending on your use case, you will be able to overcome them. That said, the biggest challenge with WebRTC is one of perception--of the need to take a fresh look at enterprise communication systems and decide where WebRTC fits.
If you plan on introducing WebRTC to your enterprise, make sure to take the following steps:
1. Play with WebRTC--Take the time to use WebRTC on your own. See what it is capable of doing. Cut through the hype and doubts you've heard and read about by experiencing WebRTC firsthand. Use a SaaS solution to test WebRTC without any investment in software or infrastructure.
2. Define your use case--Decide what it is you want to achieve. At this step, ignore the technology or the challenges.
3. Find a quick win--See if WebRTC fits well for your use case. See if reducing the scope of your use case can make it easier to adopt WebRTC successfully.
4. Use existing tools--There are many WebRTC enablers out there--free and paid, on-site software or as a service. They can reduce your effort and time to market considerably.
Choosing not to use WebRTC is a valid decision, since some barriers do exit. Just be aware that there will be competitors and upstarts making the decision to embrace WebRTC and reap its benefits before you can.