SHARE



ABOUT THE AUTHOR


Eric Krapf
Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the...
Read Full Bio >>
SHARE



Eric Krapf | April 30, 2013 |

 
   

When Presence Green-Lights Distraction

When Presence Green-Lights Distraction Avaya's David Chavez talks about ways to improve presence, and upgrade it to "awareness."

Avaya's David Chavez talks about ways to improve presence, and upgrade it to "awareness."

Just about every vendor's implementation of presence uses the convention of red, yellow, and green to display a person's availability. But if users treated stop lights the way they tend to treat presence indicators, every intersection would be a continual accident scene.

I regularly run the red light of presence, figuring that if someone's really busy, they'll just ignore me until they get un-busy, an actual state of existence that may or may not coincide with what their presence indicator says. I'd guess that half my IM exchanges with colleagues occur while one or both of us is signaling red for reasons unrelated to the exchange we're having.

However, there's another presence problem I hadn't thought much about, that David Chavez of Avaya brought up in his talk at the UC Summit today. Basically, Chavez said, that green symbol is a "bright shining icon that says I'm available to be interrupted on that device."

Of course, you can go and manually re-set your presence to Busy or Do Not Disturb, but Chavez's point is that we should be able to implement systems that help you do this automatically. He also suggested that we ought to use the range of capabilities that our devices possess to help the system understand how to treat presence and instant messaging.

One idea that has a creepy element but makes sense on a technical level is that the camera on a device could be used to keep an eye on the user--not in the service of some corporate Big Brother, but as the user's own proxy. Chavez's idea is that the camera could, without broadcasting your image to any other end user station, be capturing your image and telling the system useful information about what you're doing--often by using facial recognition.

One straightforward application would be to use facial recognition as a security access method; another might be for the camera to be able to "tell" the system that it sees more than one face in its field of vision. Why would that be useful? Well, if you don't want someone looking over your shoulder (consciously or otherwise) at IMs that could be popping up on your screen, the system might know not to display such IMs when it knows someone else might see them.

That kind of example is a little out there, but what I like about it is that it at least shows that Chavez and Avaya are thinking about doing innovative cool things with enterprise communications applications, and are thinking about how people actually use the systems--which is exactly what we say we want vendors to do more of.

Of course, this sort of innovative thinking has to be tempered by reality. During Chavez's Q&A, one VAR attendee here at the Summit challenged him about vendors' tendencies to tout capabilities and exciting new features that they're not prepared to deliver on. "Don't tell me cool stories" and set unrealistic expectations, she cautioned him.

And while some of the previous ideas were more futuristic, Chavez also discussed some integrations that Avaya is putting into its clients that do seem to promise greater efficiencies, putting these under the heading of what he called not presence, but "awareness."

For example, the Avaya client can present "predictive contacts" to the user when he or she is in a conversation with another colleague on the system--contacts who are shared by the two participants will appear at the top of this list, being the most likely candidates that the communicating pair would be inclined to conference into their conversation, should the need arise.

Likewise, the client can present recent contacts between the participating end users, in various media, as well as documents that they may have collaborated on in SharePoint or a similar such content management system.

And one final intriguing point: Chavez said that, while these integrations are available in Avaya "heavy clients" today for UC, by year-end, Avaya will also have a browser-based implementation of these features based on WebRTC.

Follow Eric Krapf and No Jitter on Twitter and Google+!
@nojitter
Eric Krapf on Google+





COMMENTS



Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

December 13, 2017

The two major vendors in the Unified Communications space, Cisco and Microsoft, are both strongly promoting their cloud UC deployments. If cloud UC is on your enterprises roadmap, but you dont want

November 29, 2017

As video conferencing use rises in the enterprise, businesses are looking for ways to bring this technology out of traditional conference room and make it more broadly accessible. That's made the h

November 1, 2017

Your customers (internal and external) demand that you offer them the ability to connect by any means. With the adoption of cloud communications tools you now have access to an expanded portfolio o

November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.