SHARE



ABOUT THE AUTHOR


Gary Audin
Gary Audin is the President of Delphi, Inc. He has more than 40 years of computer, communications and security...
Read Full Bio >>
SHARE



Gary Audin | March 27, 2013 |

 
   

NG911: On the Horizon

NG911: On the Horizon NG911 can lead to faster response times and an increase in lives saved and injuries reduced.

NG911 can lead to faster response times and an increase in lives saved and injuries reduced.

Severe weather events like Hurricane Sandy have increased the focus on 911 calls and how they are serviced. The present 911 calls are dependent on the PSTN. But three developments are driving the development of the Next Generation 911(NG911):

* The growth of IP based networks
* The explosion of wireless communications and loss of landline use
* The eventual demise of the PSTN

Age and Limitations are the Problems
Advances in communications technology over the past 15 years have created the need for a more advanced system to access emergency response services. The existing 911 systems have been a success for more than 30 years, but the outdated systems have been pushed to their technological limits.

Improvements in wireless and IP-based communications devices are emerging rapidly, offering text and video messaging (see my blog, "Finally: Texting to 911").The current 911 systems were not designed with IP and wireless communications, nor text or video, in mind. These new technologies can deliver expanded data about an emergency that the PSTN-based systems cannot handle. Given the aging 911 systems and the emerging new technologies, the nation's 911 systems are in need of overhaul and replacement.

How the PSTN Handles 911 and E911 Calls
A 911 call is routed to the nearest Public Safety Answering Point (PSAP). The caller must tell the PSAP personnel the location information and type of emergency assistance needed. But when establishing an Enhanced 911 (E911) call, your voice is not the only thing being transmitted in the network--the PSTN switch also sends out an Automatic Number Identification (ANI) signal to the network. The ANI is employed in relaying needed information to the local PSAP so it can dispatch first responders.

Within each call, information containing eight digits is embedded in the signal. These eight digits contain the seven digits of the caller's local number; the eighth digit is called a Numbering Plan Digit (NPD). NPD is essentially an abbreviation for the area code of the originating call. The 911 switch can read the ANI information and route the caller's number to a digital display at the appropriate PSAP. The PSAP has equipment allowing it to request and receive the caller's physical address without requiring the speaker to provide the location information; the emergency dispatcher receives the Automatic Location Information (ALI).

NG911: The Future
The local NG911 center can receive a multimedia IP-based call and handle incoming texts, photos, videos, and video chat for impaired callers; the ability to handle different media allows emergency dispatchers to distribute the appropriate resources more rapidly, compared to traditional 911 calls. Overflow calls can be automatically distributed to other 911 centers as needed, just like overflow calls are handled by multiple call centers in enterprises. Any vehicle with an Advanced Automatic Collision Notification (AACN) system can automatically send crash data to the 911 center, which dispatches the correct emergency services, even if the passengers are unable to respond.

Decisions on the right equipment and services required can be made more quickly. A hazardous material can be identified with a transmitted photo of a hazmat placard that a motorist can text, and the correct hazmat responders can be notified and arrive more quickly on-scene. Everyone in the vicinity with an Internet-connected device can be automatically notified to avoid the area, and highway message signs can display the warning. What NG911 can do for public safety and first responders is far reaching and can lead to faster response times and an increase in lives saved and injuries reduced.

National Emergency Number Association (NENA)
NENA identified this need for NG911 in 2000, published its Future Path Plan in 2001, and began development activities toward this end in 2003. If you would like to keep with NG911 progress, NENA provides information on the project.

According to the NENA website:

"NENA serves the public safety community as the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues. With more than 7,000 members in 48 chapters across North America and around the globe, NENA promotes the implementation and awareness of 911 and international three-digit emergency communications systems.

NENA works with public policy leaders; emergency services and telecommunications industry partners; like-minded public safety associations; and other stakeholder groups to develop and carry out critical programs and initiatives; to facilitate the creation of an IP-based Next Generation 911 system; and to establish industry leading standards, training, and certifications."

NG911 technology and operations will revolutionize emergency services. This is similar to how the Internet affected the operations of enterprise/SMBs, governments, and educational institutions. It will improve the analysis of emergency situations, produce faster response times, and respond with appropriate resources, thereby saving lives and reducing injuries.

Look for an upcoming second blog on this subject, "Impacts of NG911."





COMMENTS



Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

December 13, 2017

The two major vendors in the Unified Communications space, Cisco and Microsoft, are both strongly promoting their cloud UC deployments. If cloud UC is on your enterprises roadmap, but you dont want

November 29, 2017

As video conferencing use rises in the enterprise, businesses are looking for ways to bring this technology out of traditional conference room and make it more broadly accessible. That's made the h

November 1, 2017

Your customers (internal and external) demand that you offer them the ability to connect by any means. With the adoption of cloud communications tools you now have access to an expanded portfolio o

November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.