SHARE



ABOUT THE AUTHOR


Tom Nolle
Tom Nolle is the president and founder of CIMI Corporation and the principal consultant/analyst. Tom started his career as a...
Read Full Bio >>
SHARE



Tom Nolle | January 22, 2013 |

 
   

Is Cisco Announcing a "Jabber Cloud"?

Is Cisco Announcing a "Jabber Cloud"? Could this be a model for UC processes that reside in the cloud, working with user devices?

In Model One (basically VDI), the UC process creates the visual image of the conference internally and simply sends it to the user's selected device, which might well be as dumb as a stump.

In Model Two, akin to Firefox OS, the user's device could supply some intelligence--in formatting or reformatting, for example--and the UC process could invoke that intelligence to perhaps create a better conference display or reduce bandwidth consumed in linking the conference to the user. Security and compliance could even be hosted within the end user device.

In Model Three, the UC process might best be considered as being hosted in a cloud that extends its boundary all the way out to the device.

Gee, it seems hard to pick which model is best, right? I think that's one of the challenges.

UC itself is morphing under a combination of pressures. Technology is changing the power and capabilities of mobile devices and is shifting workers away from a fixed place of work. Mobile practices, particularly texting, are shifting users away from voice calls, and that makes it harder to validate a pairwise video collaboration model; why use video when you don't even want to talk? Applications are becoming more collaboration-focused, meaning that any kind of knowledge work, from programming to document development, is now supported by tools that allow multiple simultaneous users, and also often include some form of real-time (simultaneous) parallel communication among the users.

Perhaps we should be thinking not of which approach is best but of how to support them all. Arguably we could do this with a single step--expand our notion of "the cloud" to include the devices in the users' hands. The resource pool of the future includes...US! Our devices can contribute anything from their own compute power to information about their location, motion, and social context. If that's the case, then we can visualize the UC application of the future as a set of components selected dynamically, based on what we are using and what and who is trying to work with us.

This seems to me to be a good approach, but the question is whether Cisco (or anyone) is really following it. Yes, Jabber with XMPP seems a decent protocol to use to mediate collaborative communications flows, but I don't think anyone is proposing it as a general model for inter-element communication within the cloud. Thus, if we presume that the future cloud envelops even mobile devices in its "resource pool" we'd need another set of APIs or protocols to support that model. That could be the "platform-as-a-service" or "virtual cloud operating system" on which applications of the future would be built.

Does Cisco see this? Here's a network company who says it wants to be an IT leader. Could a concept like this give Cisco a real path to that goal and not just some neat talking points for Wall Street? I think it could, and since it seems 2013 will be the year of transition to the cloud model of the future, we're likely to find out soon whether Cisco sees that too.





COMMENTS



May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.