Eric Krapf
Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the...
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Eric Krapf | December 11, 2012 |


Mixed Bag in Latest MZA PBX Market Report

Mixed Bag in Latest MZA PBX Market Report Figures for 3Q2012 show the low end of the market declining, but larger businesses growing, according to the UK-based research firm.

Figures for 3Q2012 show the low end of the market declining, but larger businesses growing, according to the UK-based research firm.

The global PBX market continued its spotty performance in 3Q2012, though the news isn't as bad as it might look at first glance.

Overall, the market showed a year-over-year decline of 1% for 3Q2012, according to MZA, a UK-based market research firm. But this was driven by a 5% decrease in the sub-100-station market, which wasn't quite able to be offset by a reported 3% growth in the above-100-station market.

Furthermore, the MZA report showed 3Q2012 Y/Y growth in North American and Asia-Pac, which was offset in the global total by declines in Europe, the Middle East, Africa, and Latin America. Especially hard hit was Eastern Europe, which declined 17% Y/Y; the other declining regions fell 11% Y/Y, according to MZA.

On the other hand, a somewhat favorable sign: quarter-over-quarter comparisons were slightly more positive than the Y/Y numbers: Compared with 2Q2012, Eastern Europe, Middle East and Africa were actually flat in 3Q, while Western Europe even saw Q/Q gains.

MZA also had some interesting figures regarding IP penetration in the PBX market, reporting that, with more than 2.3 million desktops shipped in North America for 2Q2012, IP now sports a 68% penetration rate here--"by far the highest rate globally," MZA states.

By comparison, the next-highest penetration rate is 50% in Western Europe, where 1.5 million extensions were shipped last quarter.

As the figure below shows, TDM quarterly shipments still outpace IP on a global basis, though that figure is nearing the tipping point:

Source: MZA

In terms of global vendor market share for all customer sizes, Cisco remains in front with 16% share, trailed by Avaya and NEC, both with 13%, and Panasonic with 10%. Cisco also kept a wide lead in worldwide IP extension shipments, with 41% to second-place Avaya's 18%.

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