Dave Michels
Dave Michels is a Principal Analyst at TalkingPointz. His unique perspective on unified communications comes from a career involving telecommunications...
Read Full Bio >>

Dave Michels | March 18, 2012 |


Mitel Announces Sweet Suite

Mitel Announces Sweet Suite The new solution solidifies and simplifies Mitel's product line and offers a number of key enhancements: collaboration, mobility, scalability, and virtualization.

The new solution solidifies and simplifies Mitel's product line and offers a number of key enhancements: collaboration, mobility, scalability, and virtualization.

Mitel has announced its Mitel Application Suite (MAS) 4.0. The new solution solidifies and simplifies Mitel's product line and offers a number of key enhancements: collaboration, mobility, scalability, and virtualization. The MAS upgrade expands functionality to replace the Mitel Audio and Web Conferencing solution (AWC).

AWC was a respected product and one of the jewels from the Inter-Tel acquisition. However, it was a separate server, requiring separate resources and management. Mitel has now incorporated those key features into its MAS solution. Mitel has been working to consolidate all of its applications into its Mitel Applications Suite, which is effectively a single mega-application. In addition to reduced overhead and administration, many advanced features or applications can be easily activated per user.

MAS 4.0 is highly integrated with Mitel's calling platforms, especially Mitel Communications Director (MCD). It offers several modular components, and can run on an industry standard server or in a virtualized container on VMware. Mitel also improved the scalability of MAS, which now supports up to 1,500 users.

A major component in MAS 4.0 is Mitel Collaboration Advanced, which eliminates the need for remote users to download a client to participate. Web participants can view collaboration materials from a PC, Mac, or mobile device. Attendees can communicate with icons such as "raise hand" and also have visibility to who is participating.

Included are updates to the the UC Advanced Mobile Client to support secure IM and real time presence on on Blackberry and Android smartphones--an IOS client is promised "soon." The mobile client includes Calendar integration with Microsoft Outlook.

The upgrade is fairly consistent with the objectives of Mitel's Freedom Architecture. Mitel's aggressive strategy around VMware includes integration with WMware's vCenter and vSphere 5.0 management tools. Recently, Mitel announced its call center solution was also now supported on VMware's solution for VDI: View. With Mitel, a complete implementation can be virtualized including softphones, call processing and advanced applications from its call center and Application Suite. A key component of the Freedom Architecture is to allow customers to determine the server platform (appliance, industry standard servers, or VMware) in any combination.

Mitel MAS 4.0 is available now.


July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.