SHARE



ABOUT THE AUTHOR


Dave Michels
Dave Michels is a Principal Analyst at TalkingPointz. His unique perspective on unified communications comes from a career involving telecommunications...
Read Full Bio >>
SHARE



Dave Michels | March 18, 2012 |

 
   

Mitel Announces Sweet Suite

Mitel Announces Sweet Suite The new solution solidifies and simplifies Mitel's product line and offers a number of key enhancements: collaboration, mobility, scalability, and virtualization.

The new solution solidifies and simplifies Mitel's product line and offers a number of key enhancements: collaboration, mobility, scalability, and virtualization.

Mitel has announced its Mitel Application Suite (MAS) 4.0. The new solution solidifies and simplifies Mitel's product line and offers a number of key enhancements: collaboration, mobility, scalability, and virtualization. The MAS upgrade expands functionality to replace the Mitel Audio and Web Conferencing solution (AWC).

AWC was a respected product and one of the jewels from the Inter-Tel acquisition. However, it was a separate server, requiring separate resources and management. Mitel has now incorporated those key features into its MAS solution. Mitel has been working to consolidate all of its applications into its Mitel Applications Suite, which is effectively a single mega-application. In addition to reduced overhead and administration, many advanced features or applications can be easily activated per user.

MAS 4.0 is highly integrated with Mitel's calling platforms, especially Mitel Communications Director (MCD). It offers several modular components, and can run on an industry standard server or in a virtualized container on VMware. Mitel also improved the scalability of MAS, which now supports up to 1,500 users.

A major component in MAS 4.0 is Mitel Collaboration Advanced, which eliminates the need for remote users to download a client to participate. Web participants can view collaboration materials from a PC, Mac, or mobile device. Attendees can communicate with icons such as "raise hand" and also have visibility to who is participating.

Included are updates to the the UC Advanced Mobile Client to support secure IM and real time presence on on Blackberry and Android smartphones--an IOS client is promised "soon." The mobile client includes Calendar integration with Microsoft Outlook.

The upgrade is fairly consistent with the objectives of Mitel's Freedom Architecture. Mitel's aggressive strategy around VMware includes integration with WMware's vCenter and vSphere 5.0 management tools. Recently, Mitel announced its call center solution was also now supported on VMware's solution for VDI: View. With Mitel, a complete implementation can be virtualized including softphones, call processing and advanced applications from its call center and Application Suite. A key component of the Freedom Architecture is to allow customers to determine the server platform (appliance, industry standard servers, or VMware) in any combination.

Mitel MAS 4.0 is available now.





COMMENTS



Enterprise Connect Orlando 2017
March 27-30 | Orlando, FL
Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Special Offer - Save $200 Off Advance Rates

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

March 8, 2017

Enterprise IT's ability to innovate is critical to the success of the business -- 80% of CIOs agree. But the CIO role has never been more challenging than it is today, with rising operational respo

March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.