Zeus Kerravala
Zeus Kerravala is the founder and principal analyst with ZK Research. Kerravala provides a mix of tactical advice to help his...
Read Full Bio >>

Zeus Kerravala | December 29, 2011 |


It's a Festivus for the Rest of Us!

It's a Festivus for the Rest of Us! I've got a lot of issues with you network people.

I've got a lot of issues with you network people.

Well, it's time to put up the aluminum pole and gather around and air our grievances. In the immortal words of Frank Costanza, "I've got a lot of issues with you people". So, without further ado here are my Festivus-related network and communications related grievances!

* People that think SIP trunking is more than 10% penetration. Even that number is too high but I've heard some argue that the growth potential of companies like Acme Packet is limited since SIP trunking is already so well penetrated. It's no more than 5% in the US, so please understand what you're measuring before you make a claim!

* Telcos that can’t articulate the value proposition of SIP trunking past cost savings. Yes, this is another SIP related grievance. While it's true that SIP trunking does save money, it does a whole lot more for deploying organizations. It makes it easier to add on other multi media services, extends the IP-ness (careful how you read that) to the cloud and brings us closer to an all IP world.

* Using legacy terms to describe IP things. These are words like "call", "trunk", "dial", etc. We're not making calls over trunks people! We are establishing sessions over IP connections. The industry would evolve a lot faster if we stopped trying to make new stuff look like the old stuff. Additionally, can we please try and retire phone numbers and move to something simpler like a SIP address?

* Gartner's Magic Quadrants. Yes, I know these are the "gold standard" when it comes to IT decision-making process but there's no context to these things. Can one chart definitely say that vendor x is always better than vendor y in all situations? Gartner should evolve it to be the "Magic Cube" to add the third dimension in!!

* Gartner's stance that Cisco doesn't deserve the premium it gets. Not that this is pick-on-Gartner day, but if customers are willing to pay a premium, then why doesn't Cisco deserve the premium? In fact, if you look at ALL of the market leaders, be it Apple, Oracle, EMC, Cisco and others, don't they all get a premium? In fact, Gartner themselves gets a huge premium for IT research over the other smaller shops.

* Overuse of the words "cloud" and "fabric". Fabric is the new black! Everything is cloud based or a fabric. We have private, hybrid, internal, public clouds. We also have network, Ethernet, storage, enterprise, data center and server based fabrics. Want to know why adoption might be slow? It's because no one can figure out what it is that's actually being sold!

* The notion that Microsoft Lync, or any other piece of quality technology is free. I've heard this come up in competitive environments and it's just plain silly. While the licenses are free under certain conditions, there’s so much more to UC than that. Also, if it really were free, would anyone really think it was business quality?

* UC buyers waiting for standards and interoperability before deployment. If you're in this camp, keep waiting. It's going to be decades before this barrier falls. If you've heard my rants on this, you know I'm a big fan of the specialty middleware vendors like VOSS, ALU's Open Touch, Siemens Fusion and Avaya ACE as a better way to solve this problem.

* Social media overload. Twitter, Facebook, LinkedIn, Google+, Tumblr, etc. When does it stop? I used to clamor for single number reach so I didn't have to remember an office phone, home phone, cell phone, etc, and that problem can be solved through single number reach. Someone needs to invent the single number reach equivalent of social media.

* Poor quality WiFi. OK, it's almost 2011 and WiFi has been around for almost two decades. ALL of the major vendors like Aruba, Motorola, Cisco, etc have great site planning tools and design guides. There is zero excuse for poor quality WiFi any more. Why is it so bad, particularly in European hotels where the fees are like 30 Euros. We need some kind of travel blog that tracks quality of WiFi to advise travelers on where to stay based on wireless access.

That's pretty much it for my main grievances, I'm sure I've got more that I just didn't think of right now. So to all, Happy Holidays and a wonderful New Year and don't forget, HAPPY FESTIVUS.


Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem

Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

January 24, 2018

Communications, collaboration, and contact center systems are all being delivered from the cloud, to more enterprises each year. With the cloud growing in strategic importance, the question is what

December 13, 2017

The two major vendors in the Unified Communications space, Cisco and Microsoft, are both strongly promoting their cloud UC deployments. If cloud UC is on your enterprises roadmap, but you dont want

November 29, 2017

As video conferencing use rises in the enterprise, businesses are looking for ways to bring this technology out of traditional conference room and make it more broadly accessible. That's made the h

December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.