SHARE



ABOUT THE AUTHOR


Matt Brunk
Matt Brunk has worked in past roles as director of IT for a multisite health care firm; president of Telecomworx,...
Read Full Bio >>
SHARE



Matt Brunk | November 28, 2011 |

 
   

Hosted Lync For Mac

Hosted Lync For Mac What I learned when I tried it out.

What I learned when I tried it out.

My gut told me to stay on this and I'm glad I did. In my last post and reply to Kevin Kieller, I mentioned the trials and confusion associated with Apple users and even Microsoft users in determining which Microsoft client to use. After providing my findings to the host, they updated their site with the Microsoft fix (update) for the Lync-for-Mac client software. Communicator for Mac dials only other users (on net) using email addresses. Lync for Mac includes the ability to dial on and off net.

Beyond this trial there was yet another event unfolding here within my offices. The one user holdout using a Dell (Windows) PC, who I moved over to a new Mac recently, voiced some discontent with some of the Mac apps--namely Pages. Our old Office for Mac 2004 software won't run on Apple Lion and I read of issues with Office for Mac 2011 that encouraged me to hold off buying the newer software.

As I explained to Kevin on No Jitter, Office for Mac 2011 (Enterprise) discusses Lync for Mac and this was one more attraction. The lone dissenter in my office is right on about the issues--or I should say shortcomings--of the Mac app. For one, the apps just don’t feel the same as the Office package, notably Outlook with its onboard Calendar, Contacts, Tasks and Notes being on the same page; and secondly, Pages (Equivalent to Word) does not make it easy to "save as" a Word document or to just set a default to always save as a Word document. The other concern is that Pages lacks "readability statistics" that Word provides. In Lion it seems that Apple went overboard in trying to think for the users with the feature Resume.

Microsoft provides a free 30-day trial of Office for Mac 2011. After installing (Not Configuring) Lync for Mac, immediately install the 14.0.1 Update and then do the configuration of the client. I downloaded the trial software Office for Mac 2011 as soon as I got my Lync for Mac client configured and working properly. Presence in Outlook on hosted Lync services requires the host to provide Exchange. I asked the host to pony up one hosted Exchange account for me to test. Yes, there is presence in Outlook, and yes it’s a very cool feature. The other goal was to discover the process of any troubleshooting.

Then, I wanted to test voice quality beyond using my built-in microphone and avoid the poor acoustics of my office with 9+ foot-high ceilings, wood furniture and floors. There's a whole lesson in conditioning office spaces for sound and anyone dealing with call centers knows this. So for folks considering using their Mac or PC with a built in microphone and not a headset, USB phone or IP phone compatible with Lync--you really need to make sure your acoustical environment lends itself to this. Then, consider what your contacts, co-workers and customers would say, and if they do ask that you remove them from "speakerphone" what will you do? The Lync answer is: move the caller to your cellphone.

I contemplated putting down a rug of some sort on my office floor. There's no way I'm in the mood for painting or having the walls painted with acoustical paint such as Acousti-Coat for drywall or Pro-Coustic for ceiling tiles. There are a few other tricks such as hanging sound-absorbing artwork, but I decided on the Plantronics Voyager Pro UC V2 B230-M (P/N 38884-01). This is a Bluetooth headset and it will pair with two devices--my Mac desktop and my iPhone. Unfortunately, the headset just won’t play right with Lync, so when you read, "Optimized for Lync," you may want to get a second opinion. I searched Microsoft’s tech forums and discovered other users with the same frustrations, and one user notably tried several "Optimized for Lync" headsets with varying results ending in failure. I haven't had time to run down the headset issues other than the "crash report" that is found in Utilities/Console/Crash Report, and the first line will show: Plantronics Voyager PRO UC V2 (P/N 38884-01) Mfg Date: 10/2011

Next page: What I Learned





COMMENTS



August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.