SHARE



ABOUT THE AUTHOR


Doug Carolus
Doug Carolus is Senior Associate at Pace Harmon. With over 20 years in the communications technology industry, Doug's focus is...
Read Full Bio >>
SHARE



Doug Carolus | June 16, 2011 |

 
   

Avaya Operations Services (AOS)--Ever Heard of Them?

Avaya Operations Services (AOS)--Ever Heard of Them? Avaya does have a hosted/managed portfolio--based on Nortel gear now, but migrating to Aura this year. Here's what they're offering.

Avaya does have a hosted/managed portfolio--based on Nortel gear now, but migrating to Aura this year. Here's what they're offering.

I hadn't until recently. I've also come to understand that many in our industry haven't heard of Avaya Operations Services (AOS) either, so at least I'm in good company.

I haven't seen them in recent industry analysis of the UCaaS players either, but given their recent recognition in May 2011 by the Technology Services Industry Association (TSIA), I'm wondering if this just a marketing problem? See this link for more on their TSIA award.

Regardless, after speaking with Lee Koelbl, Leader, Avaya Hosted Solutions, for this post I thought I'd share an overview of AOS and then discuss their hosted offerings. I'll leave discussion on AOS's managed services for another column.

First, Avaya Operations Services offers both hosted and managed services targeting medium to large enterprise customers (>500 users) in North America. Currently, sales outside the US are considered on a case-by-case basis and are negotiated as custom deals. According to Lee, AOS has approximately 600 employees, and including both hosted and managed solution offerings, AOS supports 450 customers, 2.3 million TDM/IPT endpoints, 200K call center seats, and roughly 23K data devices (supporting switches/routers from both Avaya-Nortel and other manufacturers).

Avaya Hosted Solutions
Avaya's hosted solutions offering is actually carry-over from the Nortel acquisition, with deployments currently based on a Nortel CS2100 and Nortel Contact Center infrastructure; but they’re rapidly migrating to Avaya Aura Communications Manager and Contact Center platforms. This transition to a full Avaya Aura infrastructure is expected to be completed by 4Q2011.

Sold primarily through the indirect channel business partners, Avaya's UCaaS "cloud" resides across three Avaya owned or managed data centers in the US. Today, Avaya has five business partners (a mix of carrier and non-carrier partners) approved to resell hosted solutions. Again, generally available in the North America region today, their hosted solutions portfolio is scheduled to be available internationally in the 2012-2013 timeframe.

Hosted solutions are delivered using what AOS characterizes as a utility or usage based model, but as you'll see in the pricing examples, their pricing model may better be described as really user-based.

Avaya's hosted solution is typically made up of the following four components:

* Avaya Hosted IP Telephony, Messaging, and Contact Center applications
* Quality of Service (QoS) enabled WAN (typically MPLS) connecting customer site(s) to Avaya Data Center
* QoS enabled LAN at the customer site(s) for end-to-end QoS network
* IP endpoints and gateways to connect the customer to the PSTN

Currently, AOS hosted services are offered in the following solution packages with budgetary pricing examples:

The table above presents only a very high level summary of the capabilities offered with each solution package. To better understand all of the features/functions associated with each, you'll need to review each offer carefully with AOS.





COMMENTS



Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communicatio

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.