SHARE



ABOUT THE AUTHOR


Dave Michels
SHARE



Dave Michels | December 09, 2009 |

 
   

Searching for UC With Google: Part 2

Searching for UC With Google: Part 2 Google is in the UC business today, and Google has a proven tendency to change the rules of a given sector with new capabilities and new pricing models.

Google is in the UC business today, and Google has a proven tendency to change the rules of a given sector with new capabilities and new pricing models.

This is the second of a two-part article. Part 1 can be found here.

The following is the second portion of our summary of Google services from a UC perspective. The list is not exhaustive. It is organized by functional service areas.

4) Conferencing
Effective audio and/or video conferencing is another core component of unified communications. At this time, Google has a limited audio conferencing service associated with its Google Voice service. Video Conferencing is available through Google Talk using webcams. A new Android cell phone called the V1 by Saygus will offer Verizon wireless users a mobile solution for video conferencing. Google Talk's video isn't in the same league as Cisco's Telepresence, but is reasonably effective and inexpensive. It has practical uses, such as this teacher using it for a guest speaker.

At this time Google does not offer anything like Cisco's WebEx or Citrix's GoToWebinar for audio and web conferencing, but many of the tools are there. HiDef Conferencing, now owned by Citrix and previously part of Vapps, integrated with Gizmo5 for conferencing services. Additionally, Google's video chat is powered by Vidyo, which treats every participant in a conference individually with separate controls over up-stream and down-stream speeds via dynamic adjustment of bitrates and resolutions (Google limits its implementation to two participants, but Vidyo can accommodate many more). Vidyo uses H.264/SVC video compression and can avoid a centralized multipoint control unit (MCU). Gizmo5 supports H.264 SIP video as well.

5) Messaging
Messaging is a critical component of unified communications, and includes both email and voice mail. Google's Gmail solution includes virus and spam protection. The service is available in multiple editions including consumer, business, government, and education versions. Voice mail service is available from both Google Voice and Google Talk. Gmail and Google Voice support in/out SMS messages, and as of recently, "Voicemail" is a reserved system label in Gmail. A recent new solution from Google Labs adds player capability inside the Gmail viewer. Gmail supports POP and IMAP, so it could be used with products like Microsoft Outlook.

Other capabilities:

--Translate: A simple solution for translating text between languages. Not terribly accurate, but often sufficient to determine topics and action necessary. Combining it with transcription services makes it possible to translate recordings in audio or video. This could be used for improved international project coordination and collaboration. Google just launched near-instant translation of speech.

--Speech Recognition: Google owns speech recognition technology best known through its Goog-411 automated directory assistance. This particular service translates a verbal request into a Google directory look-up. Once speech is converted to text, it can be manipulated and applied to multiple Google services including translation, queries, navigation.

--SMS: Gmail offers SMS messages from Gmail. Combined with Gmail filters, an SMS can be generated from inbound email such as a voice mail from a unified messaging server. This provides a viable work-around from the proprietary voice mail alerts from cell carriers.

Google Voice offers voice mail transcription and SMS alerts. The full Google Voice service currently requires a Google assigned number, but the service was recently modified to include a voice mail-only option with external numbers such as an existing cell phone number.

Google does not have a direct solution for inbound or outbound faxing other than using scanners and fax-to-email services and manipulating them via Gmail.





COMMENTS



May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.