Mobility

World Vision Sees Saving Grace of Cloud Telephony

Beth Schultz | August 17, 2017 |
This global nonprofit shares its journey from legacy infrastructure to its RingCentral Office deployment and lessons learned along the way.

The Days of 2FA SMS (and A2P) Are Numbered

Tsahi Levent -Levi | August 14, 2017 |
My thoughts on why SMS will eventually find a home next to my imaginary fax machine

Considering Particle's IoT Model

Matt Brunk | August 04, 2017 |
The Particle IoT platform a turnkey solution, but you still need to know the details.

How Cool Do Meetings Really Need to Be?

Beth Schultz | August 03, 2017 |
Many companies want employees to be more collaborative, and have the flexibility of teleworking -- but those two initiatives aren't always complementary.

UC, Network Vendors: Buy, Sell, Hold?

Dave Stein | August 02, 2017 |
As in baseball, UC and networking vendors on the bubble need to position themselves to buy -- a la Mitel and Extreme Networks -- or be sold.

Apple Goes to China

Michael Finneran | August 01, 2017 |
Reception isn't nearly as warm as it is back home.

Perfect Timing for Mitel, ShoreTel Merger

Dave Michels | July 28, 2017 |
Back in late 2014, Mitel's plan to purchase ShoreTel didn't make much sense. But now it does, and here's why.

No Jitter to Take Measure of Cloud Comms Use

Beth Schultz | July 27, 2017 |
Participate now in our third-annual cloud communications survey, and then check the results to see how the landscape has changed in the past year.

3 Myths on 5G Debunked

Tom Brannen | July 27, 2017 |
5G will change the industry in positive and significant ways, but don't believe everything you hear about it.

What Does 5G Mean for Enterprises?

Michael Lazar | July 12, 2017 |
Designed to be the network for applications, 5G holds much promise for enterprises that need flexible and dynamic communications services.

Microsoft 365: Not Just a Product, But a Vision

Beth Schultz | July 11, 2017 |
Looking to "transcend" product categories and business models, Microsoft integrates Office 365, Windows 10, and enterprise mobility and security functionality.

IoT and Healthcare: The Unified Comms Difference

Perry Price | July 10, 2017 |
The Intermet of Thing's ability to improve care outcomes and influence patient engagement largely depends on how this information is shared.

Voice over WiFi: Importance on Three Fronts

Greg Collins | July 07, 2017 |
VoWiFi services offer a way to get better in-building voice coverage and quality, while netting customer satisfaction improvements.

Looking at Smart Cities Through IoT Lens

Matt Brunk | July 07, 2017 |
The Internet of Things presents many challenges for smart cities, but the payoffs and rewards have potential positive impact for everyone.

Fostering Employee Engagement Via Digital Workplace Tools

Erin Leary | July 06, 2017 |
Many organizations are using new tools to connect people to people and people to information, and help create a sense of belonging.

Digitally Transform... Or Else

Dave Michels | July 05, 2017 |
The devil's in the details.

Apple's Business Chat: Big News for Contact Centers

Michael Finneran | June 28, 2017 |
Taking a page from the WeChat playbook, Apple plans on extending functionality for Business Chat, under development, far beyond communications.

Cisco Jasper Aims to Empower Business Use of IoT

Michelle Burbick | June 27, 2017 |
Shifts market strategy with advanced Control Center offering, rolls out premium security and traffic segmentation services, adds Spark integration, and more.

Legal Issues to Consider as IoT Becomes Way of Life

Martha Buyer | June 27, 2017 |
The widespread deployment of IoT devices has created some obvious and less obvious concerns.

CEO Highlights 'New Network for New Era' at Cisco Live

Beth Schultz | June 26, 2017 |
Also shared: Update on Apple fast lane partnership and collaborative vision for healthcare of the future.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.