IT Strategies

Read the Small Print: Finding True Cost of In-House Telecoms

Johan Peetermans | November 23, 2016 |
Maintaining telecom services is like oral hygiene: Forgetting to brush once is no disaster, but if you leave it too long you may find your teeth falling out.

Make This a Happy Holiday Season

Darc Rasmussen | November 21, 2016 |
The holiday season is the busiest, most important time of year for retail, travel, and other industries. Here's how to make sure your systems stay up and running.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | November 18, 2016 |
Today's collection of what's hot and happening includes news tidbits from VeloCloud, Mitel, Nextiva, Yorktel, StarLeaf, GSX Solutions, and AT&T.

Can Foresight be 2020?

Eric Krapf | November 16, 2016 |
Enterprises need to start thinking beyond the immediate horizon, and we'll guide the way in a one-day conference-within-a-conference at Enterprise Connect 2017.

For Cisco Partners, There's Gold in Them Hills

Zeus Kerravala | November 14, 2016 |
As long as partners are able to evolve to meet the demands of customers' digitization initiatives

When to Turn Your POTS into PANS

Dan Aylward | November 09, 2016 |
Don’t be caught off guard or put your organization in a poor financial situation by procrastinating on migration.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | November 04, 2016 |
In today's collection of news, a team collaboration battlefront emerges, multiple acquisitions announced, & developers and APIs come into focus.

Don't Leave IoT to IT

Bob Emmerson | November 02, 2016 |
The role of IT management is key, but decisions on which the future of the organizations will depend should be made at the very top.

Cisco Simplifies Spark Decision, Buying Process

Michelle Burbick | November 01, 2016 |
Cisco Collaboration makes moves to get Spark into more hands -- and fast.

Beware of Sneaky Rate Increases

Suzanne Rosato | November 01, 2016 |
Ignoring pricing on traditional voice and local services even after a SIP or VoIP migration is a mistake best avoided with regular inventory reviews.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | October 28, 2016 |
Today's collection of what's hot and happening includes a myriad of news from Nextiva, Google, Level 3 & CenturyLink, Slack & MailClark, ALE, Fonality, Masergy, and collab9.

Cognitive for Everyone: IBM's Open Approach to Watson

Michelle Burbick | October 27, 2016 |
A look at pertinent news coming out of IBM's World of Watson

OSHA Takes Stand on Distracted Drivers

Martha Buyer | October 27, 2016 |
Puts employers on notice to prohibit, in absolute terms, workers from texting while driving.

IoT: Prolific but Potentially Perilous

Brent Kelly | October 26, 2016 |
Is your refrigerator, lightbulb, or security cam attacking the Internet, as we saw in last week's DDoS debacle?

5 Reasons Why We May See the End of the Private Network

Tom Nolle | October 26, 2016 |
Predicting the demise of private networking makes me uncomfortable, but I'm a realist, too.

Can Watson Help IBM Put New Face on UC?

Jim Burton | October 25, 2016 |
Leveraging its cognitive smarts, IBM is teaming with communications companies like Genband to elevate its stature in enterprise collaboration.

IoT at the Network Edge

Gary Audin | October 21, 2016 |
Fog computing infrastructure provides an intermediate processing point between IoT endpoints and the cloud.

Broadband Access: Welcoming Competition at Home

Matt Brunk | October 21, 2016 |
Efforts to increase high-speed access and bandwidth across the country are essential in maintaining U.S. competitiveness.

Enterprise Connect 2017: Get Ready for Fresh Faces, New Content, Hackathon!

Beth Schultz | October 20, 2016 |
Twilio CEO and IPO darling Jeff Lawson to join other newcomer keynoters from Microsoft and Cisco for a week likewise packed with brand new programming

G-Force 2016: A Peek at What's Next for Genesys

Chris Vitek | October 20, 2016 |
VR data visualization, AI, Omnichannel, and Skype for Business-UCMA integration were highlights of the event -- not to mention a new pair of underwear, compliments of Hurricane Matthew.


April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.