IT Strategies

Is NaaS the End of Networking, or the Beginning?

Tom Nolle | December 27, 2016 |
With the right technology choices and likely neutrality changes, enterprise network teams should soon be able to focus on building connection services, not networks.

All I Want for Christmas...

Matt Brunk | December 23, 2016 |
For schools undergoing technology refreshes, every little bit helps.

Verifying Resilience

Terry Slattery | December 22, 2016 |
How do you know that your network is resilient to failures? If you don’t test, you really don’t know.

Avaya Engage Dubai Delights with Innovation

Blair Pleasant | December 21, 2016 |
We’re starting to see a new Avaya as it evolves from technology-centric to a user experience focus.

2017 UC Outlook: The Platform Trend Continues

Irwin Lazar | December 21, 2016 |
UC leaders that proactively plan for growing use of APIs and cPaaS in 2017 will also find themselves better positioned to support digital transformation plans.

Okay, Mitel -- Now What's Your Next Move?

Zeus Kerravala | December 19, 2016 |
Mitel's divestiture of its mobile business, announced today, puts the company in a better position to make other acquisitions in the future.

Mavenir, We Hardly Knew You

Michael Finneran | December 19, 2016 |
As Mitel divests mobile division to keep the focus on UC&C, 'adjacencies' or 'gambits' like Mavenir are out.

Mitel Selling Mobility Division

Eric Krapf | December 19, 2016 |
Saying it needs to focus on UC&C, Mitel sells former Mavenir to the parent company of service provider vendor Xura.

Understanding Your SIP Taxes

Andrew Prokop | December 19, 2016 |
Like taxes, careful SIP planning will help you avoid the sticker shock that guys like me always seem to experience in March and April.

Unify Not Forgetting 'Bread & Butter' of Voice

Beth Schultz | December 19, 2016 |
Hybrid TDM-IP "is as valid today as it ever was," says Unify exec.

That Data Breach Will Cost You

Gary Audin | December 16, 2016 |
A Ponemon Institute study sheds light on the true costs of the average U.S. data breach.

Royal Bank of Canada Deploys Video Banking 2.0

Sheila McGee-Smith | December 15, 2016 |
Video banking moves from room-based systems at local branches to customer computers, tablets, and mobile devices.

Hacked Recordings Put Inmate Calling Systems on Trial

Martha Buyer | December 15, 2016 |
The twists and turns that occur in the telecom legal world are varied and fascinating.

Move Over RFP -- Make Way for the New Model

Tom Brannen | December 14, 2016 |
Communications manufacturer upheaval and evolving enterprise requirements are putting the RFP out of fashion.

Deep Thinking about AI in Communications

Brent Kelly | December 14, 2016 |
When is a program considered "artificial intelligence" versus very clever programming?

Are You Prepared for a Data Breach?

Gary Audin | December 09, 2016 |
With the threat environment constantly changing, your data breach response plan will always be a step behind new malicious tactics.

How Not to Repeat History of Failed Testing

Mike Burke | December 07, 2016 |
Testing before implementation is a crucial step that, when overlooked, can lead to fiasco.

Coming for Comms in 2017: Year of the Developer

Blair Pleasant | December 06, 2016 |
In this age of disruption, and with the rise of CPaaS and APIs, developers are taking on increased responsibilities and importance in the enterprise.

Success with Skype: Is Your Problem the Product or the Process?

Kevin Kieller | December 05, 2016 |
Favorable outcomes require more than even the deepest of understandings about the product ins and outs.

UCaaS on the Mind for AWS Watchers

Beth Schultz | December 01, 2016 |
Word on the street places UCaaS and video-enabled team collaboration on Amazon's cloud services to-do list.


April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.