IT Strategies

Delivering 'PSTN Quality' Voice on the Internet

Gary Audin | October 14, 2016 |
Telnyx CEO David Casem shares on his company vision to bring quality voice calls over the Internet.

Hurricane Matthew: a Net Manager's Perspective

Matt Brunk | October 14, 2016 |
When a catastrophic storm is on its way, every bit of preparation helps.

The Cloud is NOT the Answer to Everything

Dave Stein | October 12, 2016 |
As robust hybrid offerings continue to come to market, I believe this will become the dominant communications technology architecture for years to come.

Digital Transformation: Tangerine Banks On It

Sheila McGee-Smith | October 11, 2016 |
This Canadian bank serves as a digital proof point, continuously innovating with online and mobile services to improve the customer experience.

The Value of Networking at Enterprise Connect

Gary Audin | October 07, 2016 |
Hone your networking skills and leave Enterprise Connect having formed the most valuable relationships possible.

Use it or Lose it!

Robin Gareiss | October 06, 2016 |
Why User Awareness and Adoption programs deliver efficiency, job security

The Five Whys of Problem Solving

Andrew Prokop | September 19, 2016 |
Using a 60-year-old strategy to solve communications technology problems of today.

Modernizing IT Means Modernizing UC

Gary Audin | September 16, 2016 |
When embarking on modernization projects, enterprises have several paths from which to choose.

The Shape of Productivity to Come

Tom Nolle | September 14, 2016 |
This final piece in a three-part series charts two courses for productivity evolution.

Usage Profiles Key to UC Success

Marty Parker | September 13, 2016 |
Determining individual user requirements for UC features and functionality may seem like an impossible task, but it need not be.

Managing Teleworkers More Than Same Old, Same Old

Gary Audin | September 09, 2016 |
Here are six ideas for how to manage a remote workforce.

Digital Transformation or Digital Denial?

Mark Troester | September 06, 2016 |
A by-the-numbers look at the state of digital business today

Technology in Education: Good & Bad?

Matt Brunk | September 02, 2016 |
Computers in the classroom could contribute to negative impacts of technology overuse among children, one expert suggests.

Q&A: Genesys CEO Dishes on Interactive Intelligence Buy

Sheila McGee-Smith | August 31, 2016 |
Following today's $1.4 billion acquisition announcement, I grabbed 15 minutes with Genesys CEO Paul Segre for a beyond-the-press release interview.

Surviving Massive Disruption

Elizabeth (Beth) English | August 31, 2016 |
To survive and thrive, successful organizations must focus on developing their greatest asset: information.

Contract Games: How Verizon Rapid Delivery Turns Contracting on its Head

By Deb Boehling and Laura McDonald | August 30, 2016 |
Large business customers need to be well prepared lest they be sucked into the trap Verizon is setting with its "optimized" service-delivery platform.

Communications Assets: All Sweated Out or All Shook Up?

Eric Krapf | August 30, 2016 |
Now more than ever, enterprise communications decision-makers need to stay current on technology trends even as they craft near-term strategies.

Buying CCaaS: Brand Name vs. White Label

Sheila McGee-Smith | August 25, 2016 |
When evaluating prospective service providers, ask: Whose cloud contact center software is that?

Saving Dollars and Cents with MVNOs

Art Yonemoto | August 24, 2016 |
Opting for a Mobile Virtual Network Operator may help you cut mobile costs and lead to a better customer experience.

Using Leverage for Vendor Negotiations

Gary Audin | August 19, 2016 |
How can an enterprise best procure services and negotiate contracts that preserve its flexibility, control, and cost reduction while transitioning to an IP-based environment?


Enterprise Connect Orlando 2017
March 27-30 | Orlando, FL
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January 11, 2017
As cloud communications continues to grow and mature, many enterprises are looking to build a hybrid CPE-cloud strategy. Looking out over the next three years, how should enterprises expect the cloud
December 14, 2016
Cloud UC is being rapidly adopted in the enterprise, but recent research has shown many organizations continue to be challenged with how to effectively integrate cloud in their existing UC ecosystem.
November 30, 2016
With cloud communications platforms and SIP/SIP trunking APIs, enterprises have the opportunity to embed real-time voice and video calling within business applications and processes while leveraging e
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