IT Strategies

TEM Changing of the Guard: Marlin Equity Purchases Tangoe

Hyoun Park | May 10, 2017 |
Tangoe married with enterprise mobility management vendor Asentinel in the biggest TEM merger of the decade.

Tax Policy for Communications Services Really is Interesting -- No Really!

Martha Buyer | May 08, 2017 |
A tax law case out of Florida highlights how taxing schemes can have a significant effect on overall costs.

Slack Enhances Search, Guest Management

Michelle Burbick | May 05, 2017 |
Users can now find more relevant people and channels, and admins can manage guest accounts to keep teams secure.

SMB Voice Market Redefined?

Matt Brunk | May 05, 2017 |
A look at the future of on-premises, open source, and cloud hosted options

Design Thinking in Enterprise IT

Erin Leary | May 04, 2017 |
This decision-making process encompasses the goal of any good IT conversation with the business group.

Cisco to Acquire SD-WAN Provider Viptela

Michelle Burbick | May 02, 2017 |
Rounds out its SD-WAN portfolio while continuing its transition to a software-centric business model

Hunting for Security Threats

Gary Audin | April 28, 2017 |
Threat hunting, a human-centric approach to cyber security, can detect threats where automated machine-centric approaches fail.

Digital Transformation All About Speed

Beth Schultz | April 28, 2017 |
Change isn't easy, but it is necessary, as Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition, shares in our latest No Jitter On Air episode.

Thinking Out Loud About the Cloud

Beth Schultz | April 27, 2017 |
Enterprise IT executives recently shared what's top of mind for them as they consider cloud for their organizations' communications and collaboration needs.

How Do You Know Your UC Investment Is Paying Off?

Joseph Arena | April 27, 2017 |
Replacing outdated cost-tracking metrics with a return-on-engagement strategy is the first step in optimizing your UC&C investment.

Where Is the Enterprise Communications Industry Headed?

Elka Popova | April 26, 2017 |
Reflections from Enterprise Connect 2017

5 Trends Fundamentally Reshaping UC&C

Irwin Lazar | April 24, 2017 |
Unified communications and collaboration is rapidly transforming; IT leaders need to get out ahead of these changes to stay relevant.

Cybersecurity Expert Shortage Still Looms

Gary Audin | April 21, 2017 |
But there are ways to augment security staff to ensure your business is best protected.

Making a Mark at the IETF

Michelle Burbick | April 20, 2017 |
Cisco Fellow Alissa Cooper named organization's first female chair, brings years of standards work and expertise in data privacy to the role.

Next Steps in Your Avaya Chapter 11 Journey

Stephen Leaden | April 20, 2017 |
As Avaya inches toward reorganization, your job as a customer and steward to your organization is to be proactive about contingency planning.

Avaya Takes a Step, Not a Leap

Phil Edholm | April 19, 2017 |
The company's proposed plan of reorganization shows forward progress, but this is still a waiting game.

The State of 9-1-1

Martha Buyer | April 17, 2017 |
A review of current federal and state initiatives around issues relating to emergency services

Avaya Files Chapter 11 Reorg Plan

Eric Krapf | April 14, 2017 |
If approved, the plan would reduce the company’s debt by $4 billion and conclude the bankruptcy process this summer.

Time to Re-Think Your Cloud Strategy

Matt Brunk | April 14, 2017 |
How much availability can your business afford?

The New New Things at Enterprise Connect

Eric Krapf | April 13, 2017 |
Enterprise Connect 2017 saw plenty of new players and technologies make their mark.


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.