IT Strategies

Hybrid UC as Path to Vendor Lock-In

Brian Riggs | January 11, 2017 |
Enterprises rarely benefit from an inability to mix and match, and needing to get on-prem and cloud UC services from single vendor is no exception.

Take My Phone, Please

Dave Michels | January 09, 2017 |
Desk phones are here to stay, but do they have to be so dumb?

Top 5 Picks in a Year of Communications Richness

Andrew Prokop | January 09, 2017 |
Whether the rise of comms APIs or the slow demise of Avaya, 2016 didn't disappointment with technologies to watch and developments to track.

Why Real-Time Comms Needs a 'Third Network'

Gary Audin | January 06, 2017 |
Following the cloud model, network services need to evolve so they can support rapid service allocation and activation.

'A' is for Architecture -- Enterprise Communications Architecture, That Is

Marty Parker | January 03, 2017 |
Time may be at hand for a rethink of your enterprise communications architecture -- and here's why.

The Ghosts in Our Icons

Dave Michels | December 29, 2016 |
The icons of our modern world sometimes make sense.

Is NaaS the End of Networking, or the Beginning?

Tom Nolle | December 27, 2016 |
With the right technology choices and likely neutrality changes, enterprise network teams should soon be able to focus on building connection services, not networks.

All I Want for Christmas...

Matt Brunk | December 23, 2016 |
For schools undergoing technology refreshes, every little bit helps.

Verifying Resilience

Terry Slattery | December 22, 2016 |
How do you know that your network is resilient to failures? If you don’t test, you really don’t know.

Avaya Engage Dubai Delights with Innovation

Blair Pleasant | December 21, 2016 |
We’re starting to see a new Avaya as it evolves from technology-centric to a user experience focus.

2017 UC Outlook: The Platform Trend Continues

Irwin Lazar | December 21, 2016 |
UC leaders that proactively plan for growing use of APIs and cPaaS in 2017 will also find themselves better positioned to support digital transformation plans.

Okay, Mitel -- Now What's Your Next Move?

Zeus Kerravala | December 19, 2016 |
Mitel's divestiture of its mobile business, announced today, puts the company in a better position to make other acquisitions in the future.

Mavenir, We Hardly Knew You

Michael Finneran | December 19, 2016 |
As Mitel divests mobile division to keep the focus on UC&C, 'adjacencies' or 'gambits' like Mavenir are out.

Mitel Selling Mobility Division

Eric Krapf | December 19, 2016 |
Saying it needs to focus on UC&C, Mitel sells former Mavenir to the parent company of service provider vendor Xura.

Understanding Your SIP Taxes

Andrew Prokop | December 19, 2016 |
Like taxes, careful SIP planning will help you avoid the sticker shock that guys like me always seem to experience in March and April.

Unify Not Forgetting 'Bread & Butter' of Voice

Beth Schultz | December 19, 2016 |
Hybrid TDM-IP "is as valid today as it ever was," says Unify exec.

That Data Breach Will Cost You

Gary Audin | December 16, 2016 |
A Ponemon Institute study sheds light on the true costs of the average U.S. data breach.

Royal Bank of Canada Deploys Video Banking 2.0

Sheila McGee-Smith | December 15, 2016 |
Video banking moves from room-based systems at local branches to customer computers, tablets, and mobile devices.

Hacked Recordings Put Inmate Calling Systems on Trial

Martha Buyer | December 15, 2016 |
The twists and turns that occur in the telecom legal world are varied and fascinating.

Move Over RFP -- Make Way for the New Model

Tom Brannen | December 14, 2016 |
Communications manufacturer upheaval and evolving enterprise requirements are putting the RFP out of fashion.


Enterprise Connect Orlando 2017
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January 11, 2017
As cloud communications continues to grow and mature, many enterprises are looking to build a hybrid CPE-cloud strategy. Looking out over the next three years, how should enterprises expect the cloud...
December 14, 2016
Cloud UC is being rapidly adopted in the enterprise, but recent research has shown many organizations continue to be challenged with how to effectively integrate cloud in their existing UC ecosystem. ...
November 30, 2016
With cloud communications platforms and SIP/SIP trunking APIs, enterprises have the opportunity to embed real-time voice and video calling within business applications and processes while leveraging e...