SHARE



ABOUT THE AUTHOR


Matt Brunk
Matt Brunk has worked in past roles as director of IT for a multisite health care firm; president of Telecomworx,...
Read Full Bio >>
SHARE



Matt Brunk | May 31, 2011 |

 
   

iPhone Users: No Mercy For Phantom Data Usage

iPhone Users: No Mercy For Phantom Data Usage Businesses, there's the warning--you are using consumer devices. Not only are iPhones consumer products, their service life is short.

Businesses, there's the warning--you are using consumer devices. Not only are iPhones consumer products, their service life is short.

AT&T argues that there is a misunderstanding on how users consume data and are billed for it after responding to another lawsuit brought against the carrier. Thornton, Davis & Fein, a law firm of Miami, FL paid independent researchers $80,000 to test the iPhone data usage and found that AT&T overcharged iPhone and iPad users between 7% and 300% for data usage. This is the second lawsuit, with a prior suit brought earlier in January that went to the Supreme Court in April that ruled 5-4 in AT&T's favor that companies can block unhappy customers (consumers and businesses) from banding together in a class-action lawsuit.

User blogs including Apple's have scores of customer complaints and numerous attempts by users to limit their data usage. The canned response from AT&T to my FCC complaint yielded nothing substantial because AT&T doesn't disclose their billing practices and the FCC won't disclose the complaints filed or information related to the issue. Apple says to their customers, "call AT&T."

My opinion is the same since jumping into this mess: That Apple, AT&T and the FCC have a perfect out--each guy points to the other guy and nothing gets resolved. Apple is tight lipped to reveal anything or any potential wrongdoing just like their "software changes" concerning user privacy uncovered by the WSJ.

In "U.S. Senators Kohl and Klobuchar: Press AT&T for more clear and accurate billing practices," a report from wispolitics.com: “U.S. Senators Amy Klobuchar and Herb Kohl pressed AT&T for more transparent billing practices after consumers alleged that the company has engaged in systematic over billing related to data usage. Klobuchar and Kohl wrote to AT&T CEO Randall Stephenson and said that the consumers' claims underscored the need for a competitive wireless market and urged the company to provide specific answers on how it accurately charges customers for data. In the letter the Senators wrote, "Particularly troubling is the accusation that all of the alleged billing errors were made in favor of AT&T and at the consumers' expense." The letter continued, "[It is] critical that billing for data usage be transparent, clear, and accurate."





COMMENTS



May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.