SHARE



ABOUT THE AUTHOR


Array
SHARE



Array | January 17, 2011 |

 
   

Microsoft Lync: Thumbs Up or Thumbs Down?

Microsoft Lync: Thumbs Up or Thumbs Down?
Two No Jitter bloggers square off on the question of whether Lync is the right foundation for your enterprise communications future.

Lync: No

By Matt Brunk

Microsoft Lync is a "billion dollar" revenue creation opportunity that started with Microsoft not wanting to buy into someone else’s proprietary offering (the PBX).

Microsoft pitches Lync as a real-time tool that significantly improves and redefines enterprise communications to unify messages that just flood workers with more messages, options and programming decisions. Always-on real time communications is hard to maintain.

These four arguments should make it clear how Microsoft and their partners plan to make the most of their revenue opportunity.

Total Cost of Ownership (TCO)
Lync talks of initial reasonable software licensing, qualified SIP phones, products and gateways up until the point of licensing. Microsoft doesn’t make it easy to license and they leave out the finer points of interoperability. Customers connecting with Lync end up without fluid interoperability with other corporate assets. Once Lync is running in the data center, maintenance complexity results in higher costs to preserve software assets. While attempting to maintain high-availability demands, an erosion of benefits occurs from higher costs and from unforeseen service disruptions and downtime. Lingering doubt remains about how secure Microsoft is or isn’t simply based upon past experience.

"Microsoft Qualified" is not the same as "industry standard." Available desk phones lack ergonomics and functionality for effective enterprise call handling. This hidden cost to Lync results as companies vie to connect office employees to a singular computing device. Mishandling of calls will happen over time. Declaring desktop phones ancient technology doesn’t change the conservative nature of telephony. Lync is a purchase of buying less, getting less and ignoring practical functional features.

Lync offers no wireless or low-cost common-area phones and only a handful of IP phones, which cost the same as those in PBX solutions. Lync requires Exchange--and is the only phone system that requires a specific messaging server. Lync requires more servers and middleware.

Intuitive Interface
Users say repeatedly, "I just want to make a call." Microsoft jams the desktop interface in a way that doesn't necessarily equate to simplification or enhancing user experience. Explore any UC interface and customers will find some just too much to manage. In Lync's case what are the new features? Web-interface dependency for quality experience isn't what I'd call reasonably setting expectations. Everyone knows computers will go down but everyone still expects communications with high availability.

Lync includes presence and IM as a proprietary Microsoft solution. Plenty of presence and IM solutions are available--some free, and some already implemented (see Ezuce). Why lock into a new unproven proprietary solution with so many best of breed alternatives available? How many MCEs does it take to make a phone call?

Next: Brunk on Hardware Compatibility and High Availability





COMMENTS



May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.