Dave Michels
Dave Michels is a Principal Analyst at TalkingPointz. His unique perspective on unified communications comes from a career involving telecommunications...
Read Full Bio >>

Dave Michels | November 19, 2010 |


Watta Week!

Watta Week! Microsoft and Cisco were the biggest news, but there was lots more to give the industry a "busy signal" this week.

Microsoft and Cisco were the biggest news, but there was lots more to give the industry a "busy signal" this week.

What a week for unified communications. Is it that unified communications is this hot, or is it the end-of-the-year news cycle rush? Whatever the cause, the result was a very busy week indeed. Here's a quick recap:

Cisco hosted its Collaboration Summit in Phoenix this week. Video was a major theme, exemplified with its announcement that all "collaboration endpoints" will be video enabled. Cisco believes (and wants) video to be the next voice. Some say this move was predictable, as Cisco's been promising/threatening it for quite sometime. Cisco is also bringing HD video to WebEx. Additionally, Cisco announced new desktop thin clients to better enable virtual desktops by VMware and Citrix. The Android-based Cius will also support desktop virtualization software (expected in March).

NoJitter: Krapf, Kerravala (here and here), McGee-Smith, Turek, Slideshow

Mitel announced its Freedom Architecture, a comprehensive UC solution designed for maximum flexibility. Mitel's pitch is: Don't get stuck with an inflexible architecture. Since shifts occur in technology, attitudes, and customer requirements, Mitel believes its Freedom architecture offers a unique degree of valuable flexibility. Mitel's Freedom play lets users choose and adapt: SIP phone simplicity or proprietary phone features; Exchange, Notes, or a hosted email service; appliances, general purpose servers, VMware, or cloud; Blackberry's, Android, or iPhones. No Jitter: Krapf

Microsoft formally launched Lync Server 2010 in New York. This is a big release for Microsoft, declaring the "end of the PBX era". The event was kicked off with a flare [sic] by Bill Gates, who appeared via live interactive video feed (using Lync) to reaffirm his UC vision. Gurdeep Singh Pall, a Microsoft corporate Vice President, said Lync will help IT departments "enhance or eliminate their traditional PBX systems". Lync Server 2010 and Lync 2010, a desktop client, represent Microsoft's boldest and soundest play yet in delivering a comprehensive unified solution for enterprise communications, initially aimed at large enterprises. A large number of Microsoft partners released information about products, solutions, and services associated with Lync 2010.

NoJitter: Krapf, Parker, Smithers, McGee-Smith, Brunk (here and here)

Polycom was present at the Microsoft Lync launch, and CEO Andy Miller and Microsoft’s Pall discussed their shared vision for voice, video, and collaboration. The companies had previously announced mutual R&D and go-to-market activities for interoperable UC including software, hardware, networking and services. The big news from Polycom was that its HDX and Intelligent Core telepresence solutions are now interoperable with Microsoft Lync. Polycom Release

Avaya released IP Office Release 6.1. This new release enables installations to take place from just one DVD, and significantly reduces installation time. The upgrade also offers a new interface for Avaya one-X Portal, a web-based interface that lets users manage calls, instant messages, and e-mails. Avaya Release

HP announced a new line of HD visual collaboration products which are largely software based solutions and unrelated to its Halo private network products. HP Visual Collaboration desktops will be put to the test of reducing travel and carbon at the 2010 UN Climate Change Conference (COP16) in Cancun next month. UC Strategies

In other news:

Facebook Messages became available, which integrates text messages, FB chat/IM, and a new email offering. It is aimed mostly at teenagers and Millennials with Gmail addresses. Facebook is already the most popular destination on the web, increasingly used by business, and it’s attempting further expansion via unified communications. Also, Eric Schmidt, Google CEO, caused a few thousand tweets by sporting a new "unannounced" Android phone at the Web 2.0 conference. The phone is believed to be the Nexus S (Samsung/T-Mobile) featuring the upcoming release of Android (Gingerbread), a curved screen, and a new radio for Near Field Technology; expected in "a few weeks". Lastly, the federal government rolled out its new UC/video-conferencing incentive program via the TSA-sponsored "porno-shoots" at an airport near you.

A very active week, in telecom-speak best described with two words: "busy signal".

Dave Michels, principal of Verge1, is a regular contributor to No Jitter, as well as maintaining his own blog, Pin Drop Soup.


April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.