Enterprise Connect 25 Years

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Enterprise Connect Coverage

Rich Comunications Services Breathes New Life into Mobile Messaging

Greg Collins | March 16, 2017 |
Many organizations use messaging apps as a key interface for customer service inquiries, deploying automated chatbots and maintaining customer contact.

12 Ways to Ruin Your UC Cloud Migration

Skip Chilcott | March 15, 2017 |
A look at what not to do if you want to minimize risk of migrating UC to the cloud

All Things Mobile: Managing the Shift in the Enterprise

Mark Price | March 15, 2017 |
Five key areas that every business should consider in developing an Enterprise Mobility Management (EMM) strategy

Microsoft Teams 'Feels a Lot Like a Bicycle'

Beth Schultz | March 14, 2017 |
Microsoft shares the latest features and functionalities of its team chat app as well as user stories, including from the folks at Trek Bicycles.

SD-WAN: Right for the Cloud Era?

Zeus Kerravala | March 14, 2017 |
As compelling as this network option might be, some questions need further exploration.

Amazon Chime – Did AWS Buy the Wrong Company?

Jon Arnold | March 14, 2017 |
Questioning the difference between disruption and innovation in video collaboration

Evolving Your Enterprise with SIP

Andrew Prokop | March 13, 2017 |
A handy-dandy SIP primer to help enterprises understand what a SIP migration entails and the benefits you can hope to gain

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | March 10, 2017 |
This week's collection includes news from Microsoft, Cisco, LifeSize, Unify, and Modality Systems.

Migrating to SIP Trunks: Not Plug and Play

Gary Audin | March 10, 2017 |
Implementing the SIP trunk is different than implementing the common T1 or PRI, and comes with its own sets of challenges and opportunities.

Embedding UC Requires Process Rethink

Matt Brunk | March 10, 2017 |
Companies that leave their processes unchecked may not be able to optimize the benefits of opening communications.

Google Enters Team Collaboration Fray

Beth Schultz | March 09, 2017 |
Maturing enterprise strategy leads to development of two new services for video meetings and persistent team messaging.

Cloud Communications Begets 'Communications Cloud'

Beth Schultz | March 09, 2017 |
8x8 is heralding the arrival of a unified cloud-based interoperability and integration platform for UC, contact center, team collaboration, and analytics.

Voice Problems?! What Problems?

Terry Slattery | March 09, 2017 |
Use the UC system itself to help you determine if, and then where, voice and video problems exist.

Action at the Network Edge

Ivan Sindell | March 09, 2017 |
As data centers decline and the cloud predominates, functions that were once the responsibility of IT departments have become part of the managed cloud service offerings.

Message to Avaya Customers, Channel: Don't Panic!

Zeus Kerravala | March 08, 2017 |
When thinking about the ramifications of Avaya selling off its networking business, take the long view and relax.


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Enterprise Connect 2017
April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.