Enterprise Connect 25 Years

INTERVIEWS - Visit Enterprise Connect to Watch Live Interviews

space

GENERAL SESSIONS & MORE

space
Enterprise Connect Coverage

UCC YTD: 4 Eye-Opening Developments

Dave Michels | March 21, 2017 |
From Amazon Chime to Cisco Spark Board, 2017 is shaping up to be a transformative year for enterprise communications.

6 Questions to Ask Before Selecting a CPaaS Provider

Sponsored by Bandwidth | March 21, 2017 |
In this sponsored post, Bandwidth provides a handful of all-important questions to ask any potential communications API provider.

Are You Experienced at Providing an Optimal Customer Experience?

Andrew Prokop | March 20, 2017 |
While nearly everything in our modern life is rooted in some form of technology, the human experience is still the holy grail of customer care.

Thinking About the Cloud 2020

Zeus Kerravala | March 20, 2017 |
We're about to enter the third phase of the cloud, one that will fundamentally change the way we live.

Univago: UC Platform and Gateway to Next-Generation Workplace

Sponsored by Yorktel | March 20, 2017 |
In this sponsored post, Yorktel shares the value of providing convenient, intuitive video communications and collaboration tools that can boost productivity.

Dynamics CRM Now Has Real-Time Chat

Beth Schultz | March 17, 2017 |
Via an integration with CafeX Live Assist, agents can have access to real-time channels via their service desk consoles.

Where Data Processing Lives

Gary Audin | March 17, 2017 |
With IoT, the cloud and the network edge can work in tandem to process the copious data coming from endpoints.

Pulling Visibility from the Airwaves

Matt Brunk | March 17, 2017 |
Using indoor positioning analytics from Inpixon, organizations can optimize processes based on how people and assets move around their environments.

Get a Head Start on Your Enterprise Connect Learning

Beth Schultz | March 16, 2017 |
Try out the No Jitter On Air podcast to get advance content from a variety of Enterprise Connect speakers, on everything from cloud contact centers to SIP trunking.

Rich Comunications Services Breathes New Life into Mobile Messaging

Greg Collins | March 16, 2017 |
Many organizations use messaging apps as a key interface for customer service inquiries, deploying automated chatbots and maintaining customer contact.

12 Ways to Ruin Your UC Cloud Migration

Skip Chilcott | March 15, 2017 |
A look at what not to do if you want to minimize risk of migrating UC to the cloud

All Things Mobile: Managing the Shift in the Enterprise

Mark Price | March 15, 2017 |
Five key areas that every business should consider in developing an Enterprise Mobility Management (EMM) strategy

Microsoft Teams 'Feels a Lot Like a Bicycle'

Beth Schultz | March 14, 2017 |
Microsoft shares the latest features and functionalities of its team chat app as well as user stories, including from the folks at Trek Bicycles.

SD-WAN: Right for the Cloud Era?

Zeus Kerravala | March 14, 2017 |
As compelling as this network option might be, some questions need further exploration.

Amazon Chime – Did AWS Buy the Wrong Company?

Jon Arnold | March 14, 2017 |
Questioning the difference between disruption and innovation in video collaboration


Enterprise Connect on Flickr!
Enterprise Connect 2017
April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.