Enterprise Connect 25 Years

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Enterprise Connect Coverage

Next Steps in Your Avaya Chapter 11 Journey

Stephen Leaden | April 20, 2017 |
As Avaya inches toward reorganization, your job as a customer and steward to your organization is to be proactive about contingency planning.

Workplace by Facebook Evolving with Partners

Michelle Burbick | April 19, 2017 |
Facebook announces Workplace milestones, new customers, integrations, partnerships, and more out of the F8 Facebook Developer Conference.

Avaya Takes a Step, Not a Leap

Phil Edholm | April 19, 2017 |
The company's proposed plan of reorganization shows forward progress, but this is still a waiting game.

Opening Up About APIs

Blair Pleasant | April 18, 2017 |
Whether APIs accompany CPaaS or not, they're hot commodities, as a slew of vendor briefings at Enterprise Connect made clear.

Why Your Contact Center Testing Is Broken

Mike Burke | April 18, 2017 |
How to correct three common mistakes in testing a contact center

The State of 9-1-1

Martha Buyer | April 17, 2017 |
A review of current federal and state initiatives around issues relating to emergency services

Managing the Ups and Downs of Contact Center Call Volume

Sponsored by West | April 17, 2017 |
In this sponsored post, West explores how a cloud-based contact center solution better positions businesses to respond to fluctuating activity.

T-Mobile Big Buyer in $19.8 Billion Spectrum Auction

Michael Finneran | April 14, 2017 |
Verizon Wireless and Sprint sit this one out, while Dish Networks and Comcast drop a combined $7.9 billion.

Avaya Files Chapter 11 Reorg Plan

Eric Krapf | April 14, 2017 |
If approved, the plan would reduce the company’s debt by $4 billion and conclude the bankruptcy process this summer.

Collaborating in the Flexible, Digital Workplace

Gary Audin | April 14, 2017 |
Offering flexible work schedules can help businesses attract the kind of workers they want and help retain the employees they already have.

Time to Re-Think Your Cloud Strategy

Matt Brunk | April 14, 2017 |
How much availability can your business afford?

Fortifying the SD-WAN Story

Beth Schultz | April 13, 2017 |
VeloCloud opens APIs to ease integration with premises and cloud components -- initially within the security ecosystem but thinking beyond that, as well.

Voice Analytics: Enterprise Value Rising

Michelle Burbick | April 13, 2017 |
VoiceBase voice analytics technology extends from the contact center to the enterprise, powering call tracking, compliance, agent monitoring, and sales coaching.

The New New Things at Enterprise Connect

Eric Krapf | April 13, 2017 |
Enterprise Connect 2017 saw plenty of new players and technologies make their mark.

Cisco's Dead-Simple Design Approach

Zeus Kerravala | April 12, 2017 |
Cisco's Red Dot award roll underscores the company's attention to detail and validates their approach to providing a delightfully simple user experience.


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Enterprise Connect 2017
May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.