Enterprise Connect 25 Years

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Enterprise Connect Coverage

Tax Policy for Communications Services Really is Interesting -- No Really!

Martha Buyer | May 08, 2017 |
A tax law case out of Florida highlights how taxing schemes can have a significant effect on overall costs.

Unify: Back from the Brink

Dave Michels | May 08, 2017 |
With a revised commitment from its parent Atos, Unify should see accelerated growth.

Slack Enhances Search, Guest Management

Michelle Burbick | May 05, 2017 |
Users can now find more relevant people and channels, and admins can manage guest accounts to keep teams secure.

Creating Digital Assistants

Gary Audin | May 05, 2017 |
The technology allowing organizations to create digital assistants is here and available today.

SMB Voice Market Redefined?

Matt Brunk | May 05, 2017 |
A look at the future of on-premises, open source, and cloud hosted options

Is App-Level Security the Way to Go for Enterprise Mobility?

Beth Schultz | May 04, 2017 |
Startup Blue Cedar infuses policy-based security code into mobile-first team collaboration apps, and any other enterprise mobile app.

Design Thinking in Enterprise IT

Erin Leary | May 04, 2017 |
This decision-making process encompasses the goal of any good IT conversation with the business group.

Zendesk Uses Machine Learning to Improve Customer Service

Zeus Kerravala | May 04, 2017 |
Aiming for the "wow" factor, CRM company rolls out next-generation knowledge solution for improved customer experience.

Tough to Argue With Data: UCC Management Slashes Opex

Robin Gareiss | May 03, 2017 |
Nemertes data shows some companies can cut operational costs in half with the use of performance management tools.

Why You Need to Always Test Your IVR System

Mike Burke | May 03, 2017 |
Keeping your configuration in peak condition will help ensure it has the latest functionality for meeting customer needs.

Cisco to Acquire SD-WAN Provider Viptela

Michelle Burbick | May 02, 2017 |
Rounds out its SD-WAN portfolio while continuing its transition to a software-centric business model

SIP Market Growth Strong to 2020

John Malone | May 02, 2017 |
New Eastern Management Group study reflects input from more than 3,500 IT managers surveyed worldwide.

Messaging, Chatbots, AI: Finding the Enterprise Opportunity

Jon Arnold | May 02, 2017 |
The natural fit is in providing a consumer-like customer experience, but first companies must address the 'contact center paradox.'

Y 4K?

Dave Michels | May 01, 2017 |
4K video conferencing is available today, and the technologies and economics will continue to improve.

inContact Survey Shows IVR Least, Web Chat Most, Satisfactory Channels

Sheila McGee-Smith | May 01, 2017 |
Satisfaction overall, the study shows, hovers at around 40% -- far from ideal.


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Enterprise Connect 2017
May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.