Enterprise Connect 25 Years

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Enterprise Connect Coverage

Fixing the Internet Using Secure Vector Routing

Brent Kelly | June 08, 2017 |
A massive networking transformation may be underway, enabled by applying the concept of sessions to all network traffic.

Cisco-Apple: Extending Life in the Fast Lane

Zeus Kerravala | June 07, 2017 |
Cisco expands the benefits of the Apple device fast lane to macOS devices and developers.

Top 10 Leaders in SIP Trunking Customer Satisfaction

John Malone | June 07, 2017 |
Twilio and Flowroute are favored over large telcos, the Eastern Management Group has found.

Video Conferencing, Full Steam Ahead

Michelle Burbick | June 06, 2017 |
Video enhancements on tap from a variety of vendors.

A Dissenting View on 'Cloud for All'

Blair Pleasant | June 06, 2017 |
The communications providers essentially forcing customers to move to the cloud model are being shortsighted.

Aruba Announces Asset Tracking Solution Integrated into Wireless LAN

Zeus Kerravala | June 06, 2017 |
Administrators just need to attach the tags, log into the application, and configure the assets to start enjoying the benefits immediately.

Unifying Dis-Unified Enterprise Communications with WebRTC

Curtis Peterson | June 06, 2017 |
A look at why the best WebRTC applications will incorporate everything we have learned about delivering reliable enterprise voice and video

Turning Emotion into Call Center Data

Michelle Burbick | June 05, 2017 |
Talkdesk rolls out sentiment and mood feedback mechanisms, with one early user, ParkWhiz, reporting drastic improvement in ability to capture customer satisfaction ratings.

Why You Need a Mobile Center of Excellence

Beth Schultz | June 05, 2017 |
Tune in to our latest No Jitter On Air podcast episode for expert insight on why enterprises fail on mobility, and how to get it right.

The Costs of IP Telephony: Get Specific!

Sponsored by ShoreTel | June 05, 2017 |
In this sponsored post, ShoreTel shares findings from a Nemertes Research study on total cost of operations for communications systems.

Mitigating Your Cyber Security Risks

Gary Audin | June 02, 2017 |
You will be attacked, but with a good cyber security posture you may be able to prevent most of these attacks and block them.

Exploring IoT Barriers to Entry

Matt Brunk | June 02, 2017 |
Network issues may stand in the way of some connectivity.

Giving Machines a Voice

Beth Schultz | June 01, 2017 |
Mitel creates IoT reference architecture aimed at enabling connectivity between IoT devices and communications endpoints without a rip and replace.

Genesys-ININ Merger Can't Stop Quicken's Bet on Cloud Contact Center

Michelle Burbick | June 01, 2017 |
Quicken continues transforming its contact center operations in the midst of the Genesys-Interactive Intelligence integration.

UC Interoperability: Bringing Order Out of Chaos

Skip Chilcott | June 01, 2017 |
Here are three tips for effectively managing multivendor UC environments and the user experience across platforms and vendors.


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Enterprise Connect 2017
May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.