Enterprise Connect 25 Years

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Enterprise Connect Coverage

Enterprise Connect Day 3: Microsoft Promises Skype Roadmap--Later

Eric Krapf | March 29, 2012 |
Kirk Koenigsbauer offered an update on Microsoft's progress in penetrating the enterprise with Lync and getting companies to upgrade IM/presence to full voice capabilities.

Test Tools for Voice and Video

Terry Slattery | March 29, 2012 |
The type of test tool that you acquire is dictated by your needs. If the setup time and analysis time is short, and it accurately reports the problem and its source, then you've found a useful tool.

Day 3 at Enterprise Connect: SIP Trunking is Long on Promise and Short on Results

Zeus Kerravala | March 29, 2012 |
SIP trunking will have its day. The network operators that can shed legacy thinking fastest are the ones most likely to win.

Lunch with Lync

Sheila McGee-Smith | March 29, 2012 |
Customers tell their stories of Lync adoption.

Day 2 at Enterprise Connect: TeleCollaboration Has Arrived

Zeus Kerravala | March 27, 2012 |
I'm sure we'll see even more collaboration tools built around the visual medium to make it much easier to work with our colleagues all over the globe.

Contact Centers in the Cloud

Sheila McGee-Smith | March 27, 2012 |
An Enterprise Connect session confirms that contact centers of all sizes are moving to the cloud.

Cisco and Avaya: Dueling Keynotes at Enterprise Connect

Eric Krapf | March 27, 2012 |
For both, the emphasis was on ease of collaboration for the end user, and on the cloud as a delivery vehicle for enterprise communications services.

UC Deployment Data and Growth Rates

Russell Bennett | March 27, 2012 |
A new measuring technique shows that absolute deployments and positive deployment trend suggest that UC may have "crossed the chasm".

Day 1 of Enterprise Connect: Cloud Confusion

Zeus Kerravala | March 26, 2012 |
Considering the relative immaturity of cloud UC, it might be too early to have definitive answers, but several good ideas came up.

Social Networking in the Contact Center

Sheila McGee-Smith | March 26, 2012 |
Moving beyond how or why companies should do it, beyond trials and proof of concepts to actual deployments.

A Post-PBX Post?

Eric Krapf | March 26, 2012 |
Panelists said vendors are increasingly relying on indirect sales; products are becoming more complex; and the channel has not been sufficiently prepared to do the integration work necessary.

Enterprise (check!) Connect (check!) Orlando 2012 (check, check!)

Marty Parker | March 25, 2012 |
The game has changed in enterprise communications, as is evident at the industry's leading event.

Case Studies for Hosted Communications Apps: Are You Ready?

Stephen Leaden | March 24, 2012 |
We are on the cusp of seeing cloud computing, virtualization, data center economics and the flexibility of services-based models drive UC-as-a-Service.

Best Practices for Managing the Consumerization of IT

Melanie Turek | March 24, 2012 |
The majority of companies allow employees to use their own technology at work. For these companies, guidelines and policies are critical.

Avaya's Brett Shockley: Focus on User Experience

Eric Krapf | March 21, 2012 |
The company's Enterprise Connect keynoter says Avaya is putting the pieces together to make users more efficient.

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Enterprise Connect 2017
April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.