Enterprise Connect 25 Years

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Enterprise Connect Coverage

Lessons Learned Deploying MS Lync 2010 and 2013

Barb Grothe | June 16, 2014 |
Do your homework and make sure you're prepared before the Microsoft vendor shows up at your doorstep. That and lots of other tips follow.

Should IT Be Scared of Its Shadow?

Eric Krapf | June 13, 2014 |
The challenge of "shadow IT," or technology being brought into the enterprise by users hasn't abated, but a recent article on the topic got me thinking about whether it’s really as good a thing as its proponents claim.

MultiChannel Contact Centers Revisited

Blair Pleasant | June 13, 2014 |
The days of just offering one or two ways or interacting with a company for customer care are over. It's important to meet your customers where they are.

Cloud-Based Video Conferencing Makeover: Dimension Data

Brian Riggs | June 12, 2014 |
Dimension Data's Teliris acquisition bolsters its managed video conferencing services capabilities.

Priologic Releases WebRTC Open Source Plugin for Microsoft Internet Explorer

Phil Edholm | June 12, 2014 |
Priologic released a new WebRTC alternative for Internet Explorer, an open source plugin that enables IE users to have WebRTC functionality.

The Mobile Mindshift - And Planning to Support It

Michelle Burbick | June 11, 2014 |
Mobility has become commonplace, and BYOD support has moved from optional to necessary.

Cloud-Based Video Conferencing Makeover: Cisco

Brian Riggs | June 11, 2014 |
With CMR Cloud, Cisco is recommitting itself to the market for hosted video conferencing services.

The More Things Change?

Dave Stein- Principal- Stein Technology Consulting Group | June 11, 2014 |
When it comes to the actual heavy lifting in migrating from your existing system to the new one (be it cloud or premises based), the same old issues are still front and center.

The Emergence of Messaging at WWDC

Bill Gianoukos- CPO of HeyWire Business | June 10, 2014 |
Apple’s iOS8 features are delivering some exciting improvements for consumer messaging, however, Apple WWDC messaging announcements won't deliver significant business value.

Cloud-Based Video Conferencing Makeover: Lifesize

Brian Riggs | June 10, 2014 |
There are numerous considerable differences between the new Lifesize Cloud and its predecessor Lifesize Connections.

Dean Douglas Made the Right Decision with Unify

Zeus Kerravala | June 09, 2014 |
The 50% reduction in the workforce was a painful but necessary step as the company moves to an indirect sales model and transitions to the software/services world.

Cloudy Interactions in Indy

Blair Pleasant | June 06, 2014 |
PureCloud, a new cloud offering that will be offered alongside Interactive Intelligence’s existing premises-based CIC product and CaaS cloud offering, was the big news at Interactions 2014.

The Day the Globe Changed...

Richard Tworek | June 05, 2014 |
The smartphone market is changing, and we are entering into a new era, the post-iPhone era, where the price of a smartphone is dropping to $25 to $35.

Interactive Intelligence's Next Big Bet: PureCloud

Sheila McGee-Smith | June 05, 2014 |
Don Brown’s description of plans for Interactive Intelligence's PureCloud still had elements that surprised.

Unify to Cut Worldwide Headcount by 50%

Michael Finneran | June 02, 2014 |
About half the cuts will be in Central Europe as CEO Dean Douglas makes bold moves to turn things around.

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Enterprise Connect 2017
July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.