Enterprise Connect 25 Years

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GENERAL SESSIONS & MORE

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Enterprise Connect Coverage

Provider Issues Still Dog SIP Trunks

Gary Audin | June 27, 2014 |
You would think by now that successfully implementing a SIP trunk would be close to a no-brainer. Not so.

The Supreme Court Rules on Mobile Devices, and Privacy Wins

Martha Buyer | June 27, 2014 |
Further, the decision may reflect the first time that the Supreme Court Justices have referred, in a remarkably knowledgeable way, to cloud computing.

Making the Business Case for Contact Center Transformation

Mark Allen and Mark Minorik | June 26, 2014 |
Organizations at all levels are increasingly leveraging new technologies and service offerings to transform legacy contact centers in order to extend and enhance levels of customer engagement, improve revenues and seize productivity gains.

Unprotected Network Infrastructure - Here We Go Again

Matt Brunk | June 26, 2014 |
We are once again experiencing seasonal thunderstorms, which, of course, are always a blast to customer premises equipment, resulting in service calls, downtime and frustrated customers.

Lync Implementation: Achieving Your Goooooooooals!

Eric Krapf | June 26, 2014 |
User focus, network assessments, and organizational issues dominated discussion.

Business Models Disrupted by the Cloud

Dave Michels | June 26, 2014 |
Cloud services are not just an entirely different business model, but the next business model. The technology and the economics are disruptive, requiring end users and analysts to set new expectations.

UC/UCC and Swiss Army Knives

Tom Nolle | June 24, 2014 |
It’s time to get realistic about UC/UCC, which is on track to be subducted into multiple windows and social behaviors.

SIP Global Rollout to Accelerate Through 2019

John Malone | June 23, 2014 |
SIP market penetration today is the tip of the iceberg, according to an Eastern Management Group worldwide study of more than 15,000 businesses.

InfoComm: Are you an AV Person or an IT Person?

Henry Dewing | June 23, 2014 |
Probably both at this show, whether you know it or not

Does Anyone Need an Amazon Phone?

Michael Finneran | June 20, 2014 |
Amazon has made its second foray into the mobile device market, though the raison d’etre seems to be a little flimsy.

WebRTC's 60/40 Split

Eric Krapf | June 20, 2014 |
The results of a recent annual survey of end users gibed with what we see at Enterprise Connect Orlando: the WebRTC rooms are packed, while the level of actual adoption remains fairly low.

Engagement Centers vs. Record Keeping Centers

Chris Vitek | June 18, 2014 |
Big Data enables real-time engagement that accelerates the speed of decisions.

The Changing Channel: Arrow S3 Exec Heads to Contact Center Vendor

Sheila McGee-Smith | June 18, 2014 |
John DeLozier believes that Virsae, built from the outset with a cloud-based architecture, may be the answer for some customers frustrated with traditional solutions.

WebRTC Video Conferencing, In What Browser? Take IV

Tsahi Levent -Levi | June 17, 2014 |
Time for another update of the "state of the browser" with regard to WebRTC. We have things to tell on all fronts.

Lessons Learned Deploying MS Lync 2010 and 2013

Barb Grothe | June 16, 2014 |
Do your homework and make sure you're prepared before the Microsoft vendor shows up at your doorstep. That and lots of other tips follow.


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Enterprise Connect 2017
May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.