Enterprise Connect 25 Years

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Enterprise Connect Coverage

VCaaS Today: Multi-Dimensional Confusion

Andrew Davis | August 11, 2014 |
While the overall benefits of VCaaS to any end user might be strong selling points, the ability to compare different plans and decide which plan or business model is the right one for any department or enterprise is decidedly compromised.

Cisco vs. Microsoft: Cost Components Require Deep Dive

Robin Gareiss | August 11, 2014 |
There is no shortage of commentary on the battle between Cisco and Microsoft when it comes to Unified Communications. But the technology is only part of the story. Cost is equally as important in the decision process.

Hosted IP Telephony and UCC Services Market Continues to Present Opportunities

Melanie Turek | August 11, 2014 |
A recent Frost & Sullivan research report highlights numerous opportunities in the North American Hosted IPT and UCC Services Market.


Michelle Burbick | August 08, 2014 |
If you didn’t have enough acronyms in your life, WebRTC is making its way IRL ("in real life"). Contact center services provider Intuitive Solutions transitions to software, WebRTC technology from LiveOps and reaps the benefits.

WebRTC + VoIP: 2 Great Tastes...

Billy Chia | August 08, 2014 |
Getting it wrong when it comes to new Web communications paradigms can be disastrous for your business. Similarly, misunderstanding how the old and new can work together will lead to missed opportunities.

Big Data at Odds with Privacy?

Gary Audin | August 07, 2014 |
Should big data collection be limited or should it be allowed to grow but be regulated?

We Must Re-Think the Business Process

Barbara Grothe | August 07, 2014 |
Enterprises need to know the importance of proper planning and preparation when making any technology change.

Site Issues: Seeing is Believing

Matt Brunk | August 07, 2014 |
Too much dependency on network assessment without the skin put into the onsite physical inspection will likely come back to haunt you later.

Gartner Magic Quadrant for UC 2014: Changing Vendor Focus and Structure

Marty Parker | August 06, 2014 |
The industry is changing in shape and leadership based on each vendor's evolving focus and business model.

Sprint T-Mobile Deal Falls Through - Now What?

Michael Finneran | August 06, 2014 |
Sprint seems to have the most to lose from this outcome, though winning T-Mobile might have been an even worse fate.

CEBP Is Here ... Again

Andrew Prokop | August 06, 2014 |
CEBP simply required all the stars to line-up correctly, and as I look out my window tonight, Jupiter has aligned with Mars. The wait is finally over.

Fujitsu Announces Hosted Lync Enterprise Voice

Eric Krapf | August 06, 2014 |
By combining a tight Microsoft partnership with a large infrastructure that provides IaaS, Fujitsu hopes to capture large enterprises for hosted Lync.

Living with Lync: Monitoring Success

Kevin Kieller | August 05, 2014 |
Monitoring usage and adoption and then using the information to refine your Lync deployment was a key theme that emerged in the Windy City of Chicago.

Where's the REAL Value of the Cloud?

Blair Pleasant | August 05, 2014 |
I always encourage customers to look beyond the TCO numbers to other key factors that show the value of cloud solutions.

Moving to the Cloud Means Offloading Risk

Dave Michels | August 04, 2014 |
A huge set of problems and responsibilities get displaced by UCaaS, which shifts complexity and risk away from IT.

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Enterprise Connect 2017
April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.