Cloud Communications

Cisco's Umbrella Protects Against Threats Raining Down from the Cloud

Zeus Kerravala | February 22, 2017 |
Cisco Umbrella's ease of deployment combined with openness and analytics should make it appealing to a large number of organizations.

Cisco Meraki Voice: A Simple Cloud-Controlled Voice Offering

Brent Kelly | February 22, 2017 |
Does Cisco need another voice platform? Perhaps… because this cloud-based phone system is as simple to use and manage as it gets.

Amazon Chime: Priority or Experiment?

Dave Michels | February 21, 2017 |
Amazon is known for dabbling in new services, so its move into enterprise communications and collaboration is really no surprise.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | February 17, 2017 |
This week's collection includes news from Avaya, BroadSoft, ShoreTel, Fuze, InfoVista, Masergy, IBM, Ricoh, Voss Solutions, Imagicle, Aryaka, and CoreDial.

What Might AWS UCaaS Play Mean for the Enterprise?

Beth Schultz | February 16, 2017 |
Gene Farrell, AWS VP of enterprise applications, will share his vision from the keynote stage at Enterprise Connect 2017.

Where Does Avaya Go From Here?

Irwin Lazar | February 16, 2017 |
Avaya is delivering new products and capabilities like never before, but all under the cloud of its recent Chapter 11 filing.

The Age of Ecosystem-Based Communications Emerges

Chris Vitek | February 16, 2017 |
Every industry has a unique set of communications requirements -- an ecosystem, if you will.

Avaya Rounds Out Cloud Portfolio

Zeus Kerravala | February 15, 2017 |
Adds enterprise-focused private cloud to 'Powered By' hosted and Zang pure-cloud options.

Risky Times for Enterprise Communications and Consultants

Marty Parker | February 14, 2017 |
In today’s environment, we see the entire enterprise communications ecosystem up for grabs.

Avaya Execs Rally Customers, Partners

Beth Schultz | February 14, 2017 |
From the keynote stage at Avaya Engage, company leaders share why Avaya is worth sticking with through its own, the industry's, and customers' transformations.

AWS Moves Up the Stack to UCaaS

Beth Schultz | February 13, 2017 |
Takes aim of alleviating meeting pain points with new service, Amazon Chime.

Line Between UC, Team Collaboration Blurring

Brian Riggs | February 13, 2017 |
...if not disappearing altogether

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | February 10, 2017 |
Today's collection includes news from Xura, Mavenir Systems, Fuze, Twilio, Genband, SAP, Crestron, and Toshiba.

Best of Enterprise Connect: Six Finalists Announced

Beth Schultz | February 09, 2017 |
Judges vetted more than 50 companies with an eye on factors such as technology advantage, scope, and business impact.

Masergy to Offer CCaaS

Sheila McGee-Smith | February 08, 2017 |
Becomes one of the first providers to offer a cloud contact center service based on BroadSoft's CC-One.

Legally & Practically: What Avaya's Chapter 11 Means to Customers

Martha Buyer | February 08, 2017 |
A bankruptcy attorney helps me sort through the ins and outs of a bankruptcy filing.

Avaya Customers: Calling in Backup

Eric Krapf | February 07, 2017 |
Join UC consultant Steve Leaden and attorney Andrew Brown for an interactive Q&A and up-to-the-minute status report breakout session at Enterprise Connect.

UCaaS Slowly Finding Home in Japan

Dave Michels | February 07, 2017 |
Moves by Dialpad, BroadSoft, and others are signs that UCaaS adoption in Japan may be on the increase.

Cloud Is Winning... But Bet on a Tortoise's Race

Beth Schultz | February 06, 2017 |
The majority of business telephony users will continue to be served from premises systems for many years to come.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | February 03, 2017 |
This week's collection includes news from Slack, Avaya, Aerohive, Microsoft, Smartsheet, ATIS, SIP Forum, Wildix, and Dialogic.


April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.