Cloud Communications

CEO Highlights 'New Network for New Era' at Cisco Live

Beth Schultz | June 26, 2017 |
Also shared: Update on Apple fast lane partnership and collaborative vision for healthcare of the future.

Know Your SLAs

Gary Audin | June 23, 2017 |
What you need to know about your service level agreement and how service availability is measured and guaranteed.

ALE's Rainbow: Vision vs. Enterprise Reality

Bill Haskins | June 22, 2017 |
Alcatel-Lucent Enterprise's open platform approach, specifically third-party PBX integration, has us paying attention.

Avoiding Organizational Collaboration Tool Overload

Patrick Harper | June 21, 2017 |
Consider these steps to maintaining control of the IT agenda.

Midyear Pause: 6 Weeks, 7 Events, and the State of Collaboration

Jon Arnold | June 20, 2017 |
Here are three trends that bear watching for the second half of 2017.

On the Bleeding Edge or Lagging Behind? Tell Us Where Your Enterprise Fits In

Beth Schultz | June 19, 2017 |
Share how your organization approaches enterprise communications and collaboration in our latest No Jitter Research survey.

Interactive Whiteboards: Your Choice Written in the Stars

Brian Riggs | June 19, 2017 |
In the second of two posts, I cast your horoscope and guide you down the right path.

Video Collaboration: Living in the Age of Co-opetition

Michelle Burbick | June 16, 2017 |
Video news continues to roll out, much of which is tied to vendor partnerships.

Avaya Wants to Help Navigate Digital Journey

Zeus Kerravala | June 15, 2017 |
In executive center briefings, company showcases the roles Breeze, Equinox, and Oceana can play within a digital organization.

Five9, Genband Formalize Partnership

Sheila McGee-Smith | June 14, 2017 |
Look to play off each other's respective expertise in cloud contact center and real-time communications in better serving enterprise and service provider customers.

Migrating to the Cloud: A Midmarket CIO's Checklist

Mark Price | June 14, 2017 |
Five key questions to ask, investigate, and discuss around your cloud journey

Not Ready for Cloud Commitment? Try Hybrid Instead

Sponsored by IntelePeer | June 13, 2017 |
In this sponsored post, IntelePeer shares the benefits of taking a hybrid communications approach on your path to the cloud.

Taking TEM Beyond the Telecom Spend

Beth Schultz | June 13, 2017 |
In our latest No Jitter On Air episode, learn why telecom expense management has an essential role to play as enterprises grow their mobility, cloud, and Internet of Things strategies.

How Do You Connect to the Cloud?

Gary Audin | June 09, 2017 |
An exploration of the cloud service connection options available today

A Dissenting View on 'Cloud for All'

Blair Pleasant | June 06, 2017 |
The communications providers essentially forcing customers to move to the cloud model are being shortsighted.

Unifying Dis-Unified Enterprise Communications with WebRTC

Curtis Peterson | June 06, 2017 |
A look at why the best WebRTC applications will incorporate everything we have learned about delivering reliable enterprise voice and video

The Costs of IP Telephony: Get Specific!

Sponsored by ShoreTel | June 05, 2017 |
In this sponsored post, ShoreTel shares findings from a Nemertes Research study on total cost of operations for communications systems.

Giving Machines a Voice

Beth Schultz | June 01, 2017 |
Mitel creates IoT reference architecture aimed at enabling connectivity between IoT devices and communications endpoints without a rip and replace.

Genesys-ININ Merger Can't Stop Quicken's Bet on Cloud Contact Center

Michelle Burbick | June 01, 2017 |
Quicken continues transforming its contact center operations in the midst of the Genesys-Interactive Intelligence integration.

CenturyLink Preaches, Practices Transformation

Dave Michels | May 31, 2017 |
In its latest transition, this 87-year-old communications company looks to simplify and automate how enterprises connect with partners, employees, and customers.


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.