Cloud Communications

More UC Consolidation: PGi to Acquire ReadyTalk

Beth Schultz | January 13, 2017 |
SaaS experience, development strength, and carrier relationships among deal drivers, PGi CEO says.

Making the 'Third Network' Work

Gary Audin | January 13, 2017 |
Network capacity delivered in an as-a-service model brings up certain challenges around SLAs and budgeting.

Hybrid UC as Path to Vendor Lock-In

Brian Riggs | January 11, 2017 |
Enterprises rarely benefit from an inability to mix and match, and needing to get on-prem and cloud UC services from single vendor is no exception.

Top 5 Picks in a Year of Communications Richness

Andrew Prokop | January 09, 2017 |
Whether the rise of comms APIs or the slow demise of Avaya, 2016 didn't disappointment with technologies to watch and developments to track.

Why Real-Time Comms Needs a 'Third Network'

Gary Audin | January 06, 2017 |
Following the cloud model, network services need to evolve so they can support rapid service allocation and activation.

'Alexa, When Will Voice Interfaces Be Enterprise-Ready?'

Beth Schultz | January 05, 2017 |
While 2017 promises to be the year of the voice interface in the consumer market, enterprise usefulness lags.

Physical Spaces: Next Cisco vs. Microsoft Battlefront?

Zeus Kerravala | January 05, 2017 |
Despite the hype around virtual working, people still do meet in physical spaces to get stuff done.

UCaaS Outlook for 2017: Consolidation to Continue

Derek Yoo | January 05, 2017 |
Improved user experience, simplified management, and lower TCO will continue spurring integration around a single cloud platform.

UCaaS Feature Parity Not a Guarantee

Melissa Swartz | January 04, 2017 |
UCaaS solutions may not be weighed down by millions of lines of legacy code, but they don't have the benefit of years' worth of user-prompted development, either.

UC Forecast: 7 Trends that Will Drive the Market in 2017

Darc Rasmussen | January 04, 2017 |
With so many changes afoot, this year is sure to be an exciting one in unified communications.

'A' is for Architecture -- Enterprise Communications Architecture, That Is

Marty Parker | January 03, 2017 |
Time may be at hand for a rethink of your enterprise communications architecture -- and here's why.

Top Contact Center Stories of 2016

Sheila McGee-Smith | January 03, 2017 |
Digital transformation meets customer experience

2017 Will Be Year of the Cloud-Based Communications Provider

Bayan Towfiq | January 03, 2017 |
Traditional telecom carriers simply can't deliver the instantaneous, seamless communication expected by consumers today.

Top 10 UC Events of 2016

Zeus Kerravala | December 29, 2016 |
We saw it all this year, from cool product developments to surprise corporate moves.

Conquering the Challenges of Cloud Migration

Gary Audin | December 23, 2016 |
By doing your homework and getting the right help, you can wind up with a fast, cost-effective, and reliable cloud implementation.

Cisco Kills Off Intercloud

Zeus Kerravala | December 22, 2016 |
With Cisco planning to shutter Intercloud, what does the future hold for the company's other cloud platforms, HCS and Spark?

Build or Buy: The Great Contact Center Debate

Michelle Burbick | December 20, 2016 |
New options on the market are giving legacy out-of-the-box contact center solution dealers a run for their money.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | December 16, 2016 |
Today's collection of what's hot and happening includes snippets of news from Slack, Videxio, Vonage, RingCentral, ALE, Verizon, and Dialpad.

From Cloud Conferences to Full-Fledged UC

Beth Schultz | December 13, 2016 |
ReadyTalk serves as an example of the evolving business of providing audio, video, and Web conferencing services.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | December 09, 2016 |
Today's collection of what's hot and happening includes bites of news from Microsoft, RingCentral, Lifesize, BlueJeans, BroadSoft, and ReadyTalk.


Enterprise Connect Orlando 2017
March 27-30 | Orlando, FL
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January 11, 2017
As cloud communications continues to grow and mature, many enterprises are looking to build a hybrid CPE-cloud strategy. Looking out over the next three years, how should enterprises expect the cloud...
December 14, 2016
Cloud UC is being rapidly adopted in the enterprise, but recent research has shown many organizations continue to be challenged with how to effectively integrate cloud in their existing UC ecosystem. ...
November 30, 2016
With cloud communications platforms and SIP/SIP trunking APIs, enterprises have the opportunity to embed real-time voice and video calling within business applications and processes while leveraging e...