MELANIE TUREK
Principal Analyst, Frost & Sullivan
Blog Entries by Melanie Turek
Can a market that has been slow to take off for years really hit record numbers in seats and revenues in 2010 and beyond?
IT and business managers should carefully consider who really needs a mobile phone and UC client--and then, pay to give those users the plan and device that works best for them
The universal message was, "Uptake on UC is very slow, indeed."
UC is not a new market; it's a way for vendors in existing markets to continue making money.
The reality is, many people check out the service after reading or hearing about it, register, and then never go back to the site again.
One of the key benefits of Enterprise 2.0 technologies is that they blur the boundaries of business ecosystems.
The majority of one vendor's customers have yet to standardize on an enterprise IM platform. What does this mean for enterprise UC?
What has to change is the business environment.
The world on-premises enterprise email market saw a growth rate of 6.6 percent, but enterprises have legitimate concerns about the cost and complexity of maintaining an email infrastructure in-house.
The hosted enterprise email market is taking off as companies grow more comfortable with the idea of releasing their mission-critical applications to the cloud.
Only 30 to 35 percent of U.S. healthcare institutions have already adopted IP telephony; but the industry has been one of the earliest adopters of WLAN infrastructure.
Web events can have significant advantages over in-person meetings and large-group presentations, but they require the same level of attention to detail.
The highest Return on Collaboration was exhibited in Sales, R&D, and Marketing.
The enterprise media gateway market experienced decelerating growth in both ports shipped and revenues in 2008; by 2010 the market is likely to grow.
Cisco threw out lots of interesting new options this week, many of which seem to be positioned to play the roll of disrupter. Which will succeed?
As a business collaboration tool, public social media sites fall short.
The choice is shaped by factors including legacy infrastructure, size and skills of IT staff, relationships with vendors, and the likelihood that a company will grow (or shrink) in the next few years.
Widespread deployment of video at the desktop is still a few years away, but the seeds are being sown thanks to the unified communications market.
How does it make sense to buy computing on a utility basis?
Polycom is now the videoconferencing vendor of choice for all other unified communications players.
Although Mitel has a very good story in the SMB market, the new UC Advanced solution can scale to 5,000 users on a single server.
Customers are clamoring for live and streaming video to be part of the Citrix Online product.
Three areas will contribute to the CEBP market: Professional services, middleware software, and packaged applications.
The worldwide clientless web-based remote support market reached $176.9 million in revenues in 2008, growing by 27.4 percent over 2007.
The goal is to shorten decision cycles and improve product development, close more sales, and quickly and routinely satisfy customers.
The worldwide market is estimated to have shipped 46.8 million lines in 2008, at a rate of -3.2% year over year from 2007.
For most companies, cutting their mobile expenses tops the list of drivers for enterprise FMC solutions.
Currently, the web events market is very fragmented; we expect consolidation to occur soon.
Companies are looking for ways to extend their one-time events for weeks, months or even years in the future.
IBM Lotus continues to deliver mature and robust unified communications products.
If the enterprise communications market is hell-bent on changing the way we work, offering more options to more people in more ways, we better make sure our networks and applications actually work.
U.S. C-level executives say that audio conferencing, VoIP and instant messaging are most widely used in their organizations at all levels. Video conferencing is most used by senior management.
Social networking is increasingly visible in the workplace and is being harnessed by organizations around the world.
You often need to rethink the structure, content and timing of an event to make the successful switch from in-person to online.
The ROI is often easier to prove; the technology is typically easy to use and deploy, especially on a hosted model; and the cost savings can be significant.
The world enterprise IP soft client market more than doubled its size, from 2007 to 2008.
Somewhat surprisingly, the global recession appears not to have had a significant negative impact on the multinational organizations participating in the survey.
I've always had my doubts about Twitter—and tweeting hasn't changed my mind yet.
The numbers should be sobering for anyone looking to the SaaS market for salvation.
Implementing green IT initiatives can save companies money and make them look and feel good.
The 2008 hosted market experienced fairly slow growth due to economic downturn; a lack of aggressive marketing; and significant traction of premise-based IP telephony.
We may finally have an answer to the question, "How do I get my employees to work better, together?"
Because it lets users move easily between a mobile device and a softphone, it could make it easier for companies to move employees off desk phones.
During a recession, what matters is what you cut--and more important, what you don't cut.
Companies often pay more for hosted applications than they would to simply buy the software once, and then maintain it over its lifetime.
The video conferencing market is in the midst of a massive transition as new products and delivery modes emerge
The cost savings come from VoIP, conferencing and IM--not the unification of those disparate communications systems.
Cypress Communications, a service provider specializing in hosted VoIP, has 7,000 customers on full UC solutions from Nortel
The service is better suited to lines of business that will deploy LotusLive to a distinct group of internal and external users.
The time when a call must include a video conference may come sooner than we think.
THE HOT ZONE
A focus on burning issues in Enterprise Communications
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